Singularity GmbH Reviews 

This company should be reported to the ombudsman for the way it operates - or should I say does not operate. We moved to them after Avalara and Amazon broke up. I should have gone with someone a little more expensive because Singularity have been the single worst company to deal with. While they have been looking after my EU VAT they have had most of them delisted without answering any of my questions. They are never available to answer questions or help even though they have been paid for the year. As far as I can tell this is a scam service provider who preyed on small businesses when Avalara was stopping being supported and have scammed many small businesses out of hard earned cash, and hampered their international growth. They have the audacity to only reply to you if they see an opportunity to charge you more money. No thank you, I will be moving to another company ASAP. As I say, should be reported to the ombudsman for the way they operate. They have some automated emails which you can't reply to, and clearly there just for the bare minimum to act like theyre actually doing something. But you cannot get through to anyone

Polish VAT got deregistered due to failure to fill the monthly returns

Extremely unhappy, not only we had to pay for the filing, but the costs of registering the number again is rather high as well.

We are planning legal steps from our end.

Absolutely shocking company , they ignore my emails , im now being fined via HMRC for polishing vat , they cost
£4000 so far . I have now instructed a solicitor to deal
With singularity . Singularity will destroy your business , avoid avoid avoid .

Fines from countries for missing filling deadlines and no response in 3 weeks from singularity, despite the weekly reminders. AVOID

SCAMularity will harm your business and tax affairs - period. Since onboarding they have failed to meet their contractual agreement to simply file on time. We have received multiple warnings and a country has deregistered us from vat due to unfiled returns causing us to have to appeal and reinstate. The amount of time wasted is beyond explanation, they will leave your business in a bad standing with tax authorities and just don't care. This is a truly awful business that has zero ethics, responsibility and then to top it off just do not reply either even when raised to higher management level. I honestly can't understnd how they have not been closed down for fraud at this point, the amount of reviews and warnings are clear as day.

Singularity GmbH took over my VAT returns for 6 EU countries in October 2024, and I paid upfront for 12 months of services in July 2024. At the end of February 2025, the Polish Tax Authorities cancelled my Polish VAT due to a lack of filing of VAT returns since October 2024. I have provided Singularity with all the data they requested. There are missing returns in other countries as well. I reported the issue in Poland and did not get any reply by email. I called them several times, but no one responsible was available. They were supposed to call me back, but I did not get a reply by email or a callback. There are several penalties to pay from tax authorities in countries such as France and Germany. My previous emails about notifications from tax authorities were never answered, even though I have tried to reach Singularity GmbH via phone or multiple times by email. Seems like a fraud rather than an actual genuine business. I'm contacting the solicitor to plan my legal action against that company.

Singularity helped with VAT registration in Germany and France, but when we got notices from the German tax office, they stopped replying. Despite emails, calls, and complaints, there’s been zero response. Their lack of support has put our VAT compliance at risk.
Not recommended.

Terrible. Receiving tax demands for unfiled returns and no response to emails sent multiple times over course of weeks. Big mistake to use them.

I have using the service for more than 1 year. The whole team is really supportive; especially Sagar Manjal, who is highly knowledgeable about our products and respond promptly to our inquiries, ensuring that every issue is resolved efficiently and to the our satisfaction.

I will continue to use their services.

Avoid at all costs.

Very unreliable company. Documents received from the tax office forwarded with a huge delay, or not at all, which caused problems with the tax office.

Terrible communication, responses to e-mails takes up to a week. Despite clearly formulated questions, support sends irrelevant answers and avoids answering the question and drags out time, which leads to non-compliance with the tax office deadlines.

You need a reliable partner in tax matters. You don't want to risk fines and inspections from the tax office.

Definitely avoid this company!

Just like everyone is saying on the Trustpilot, the person handling my file is "in a meeting". I made a payment and I have 0 answer since then.

After reading all the existing reviews, I decided to share my own experience with this company. Unfortunately, it follows the same pattern: they are very friendly and helpful until they receive payment—then they become completely unresponsive.

They ignore emails, and repeated calls always result in the same response: the secretary says that Mr. Kaiser is in a meeting and will call back. Of course, that never happens. It’s shocking that a company operating this way hasn’t faced legal consequences yet.

I have also noticed that Singularity actively censors negative reviews and adds fake positive ones. Instead of trying to manipulate their online reputation, they should take responsibility and resolve the mess they created.

If you’ve had a similar experience, I encourage you to share your story here or on other platforms. The more people speak up, the harder it will be for them to continue these unethical practices.

Given how many of us have been affected by Singularity’s dishonest business practices, a class-action lawsuit may be the best solution. Together, we can achieve more.

We submitted for Singularity service in September 2024. Until today they haven’t filed even single VAT return for us, we are missing all deadlines and they even don’t reply our email anymore.

Efficiently and thoroughly complete the applications for foreign clients, with transparent communications and professional skills. They have been a great help for us!!

Singularity were extremely efficient and effective in handling all of our enquiries. I felt lucky to have Sagar Manjal handle our cases and would recommended Singularity to anyone looking for VAT and TAX assistance for international business.

Worst ever! We paid annual fee for 6 EU coutries. First submissions were supposed to be done in October but it is end of the year and only one was sent! Unfortunately it was submission which was not supposed to be submited. Automations do not work, emails are not being answered and ther "portal" is a joke! Total mess. AVOID! UPDATE: Notice the obviously fraudulend 5* reviews from new accounts lately. Report them by clicking on flag icon under the fraudulent post.

!!! CAUTION AVOID ABSOLUTELY !!! Don't trust this company at all, they've never done my VAT refund declaration despite my numerous email reminders... I've had big problems with the authorities because of this company.... never trust this company

the worst ever tax agent. Stay away! They just disappeared at some point. They wouldn't answer to any emails, and then after some time I received irrelevant emails. I am happy that I switched to another agent...

It's been awful few couple of months after switching to them due to Amazon deprecating their partnership with Avalara. My emails have not been responded for weeks! Retrospective return charges are over inflated. Have I known, I would never switch to this provider. Unless they get their stuff together and start delivering a good service, I do not see any chance continuing with them.

Awful experience so far. I moved to Singularity from Avalara when they ended their agreement with Amazon.

Singularity were very helpful and responsive when they wanted to onboard us. I have had zero useful communication from them since, have no access to any of the VAT filings so no idea if they have been submitted or not.

They do not answer emails, their UK phone number does not exist.

I needed a correction to a VAT filing, they charged €600 before they would even communicate on the matter. Avoid at all costs.