SIROKO Reviews 

First order I made hasn't been delivered (it's been over a year) and Siroko wasn't able to help. Second order I was refused to return goods after the return period, which was hard to find on their website, and was worded that I assumed I wasn't limited by time to return.

Siroko. Absolutely infuriating! I wouldn't recommend this cycle brand to my worst enemy. Their so-called "popular" products are nothing but substandard junk. Imagine spending your hard-earned cash on apparel only for it to fall apart after a few uses. It's a disgrace! Save yourself the headache and invest in a brand that actually values quality over quick sales. Siroko is a total letdown and a waste of money. Steer clear unless you enjoy throwing your money down the drain.

One of the shoulder straps split, the stitching was obviously inferior. I sent them pictures and there response is copied and pasted below.
We are sorry to inform you that breakages, such as the case we can see in the attached photographs, are not covered by the warranty.

We would add that the garment may suffer slight damage in everyday use, which is not covered by the warranty unless the purchaser can prove that the item was already faulty when it was delivered to them. I purchased the bib on March 22 and it is already garbage.

I bought a couple of cycling jerseys from this site because this brand was advertised by a youtuber and I liked the minimalistic design. The experience was less than good.
Cons:
- the expected time of delivery is completely misleading;
- sizes are too small (I usually wear an L, their XXL is small for me). Also don't trust their suggested size, instead check your body measure and the table provided to find the size (yet you probably need a bigger size anyway);
- so far the quality of the jerseys seems to be average, or slightly below average;
- even with what was a "big" sale discount, a referral link and an added discount code, the quality/price ratio is on the low end;
- you can try to contact them, but they will simply ignore your messages. I had to block a payment with my bank because they wouldn't answer to my requests;
- if you need a refund always ask to put it back on your card despite they try to suggest to have your money immediately available on your "wallet";
- the site has some bugs: as a registered user I was shown a message that said the discount code could be used in "the next page" but that was not true;
- they pretend to have irresistible limited sales to lure you into buying, but it seems it's just their policy to show big discounts all the times.

Pro:
- if the size of your product is wrong you can choose a different size and change it for free (you just need to print a return label and send the packet);

I read some negative opinions regarding customer service, so I was a little bit concerned with ordering from Siroko. I ordered two sizes with intention to keep the better fit and return the other one. I had no problem whatsoever - I got stuff quickly (to Poland), had no problem with returning part of the order (one item) and got the refund quickly as well. Maybe the past problems are solved now, so I wanted to provide a positive review for Siroko.

DO NOT BUY FROM THIS COMPANY. They are thieves. I bought a jersey, tried on one time, and decided it was too small. I returned the product exactly as I bought it and Siroko denied a return or exchange. Now they refuse to return the original purchase to me saying I need to pick up from their location in Spain. I am in USA. This is theft. Go buy from a legitimate company.

Totally unhelpful and supportive of a defect product. Getting ready for a ride, i was gently lifting my cycling glasses out from the hardshell case when they just boke in my hand on the nose bridge. Siroko state - add that breakages, as we can see in the photographs provided, are not covered by the warranty. What???

They were bought for me 2 Christmases ago by my mother, you sadly passed away last August.

Correspondence as follows;

Dear Siroko (Customer Support).

I have a pair of K3s cycling glasses (photochromatic) lenses.

I have had these 2 seasons and only wear them during the summer months. The weather in the UK has improved so ahead of my ride today I went to get my glasses out of their protective hardshell case in preparation.

On lifting these out of their case at home, they cracked into two pieces and broke away from the frame ☹

I have been pleased with my purchase and the standard. However, with the quality brand that Siroko is, I completely did not expect this to happen.

Please see the pictures attached.
I look forward to your reply.

Mr P

Dear Siriko,

As I explained before, I can’t provide the email due to the circumstance that I explained.

I am astounded by your warranty claim, as my glasses broke in my hand when I was lifting them out of their protective hard shell case.

That is a failure in the frame material and nothing to do with indemnification of your warranty. It is a clear product failure and as a fair goodwill gesture, the glasses should be replaced.

Regards

Mr P

On Wed, 8 May 2024 at 12:07, SIROKO @siroko.com> wrote:
Hi Neil Anthony Platt.

We are very sorry for the situation that has arisen, but it is essential to contact us from the same email you sent us.

We would like to add that breakages, as we can see in the photographs provided, are not covered by the warranty. Do not hesitate to contact us again if necessary.

Greetings from the team of siroko

Customer service non existant.
Wanted to return items due to the size being too large. However there was an issue on the website where my account didn't show the order so I couldn't generate a return label,tried asking one through mail for days. I received 1 automated response completely ignoring the issue and never heard from them again.

I purchased a pair of short knicks in December 2023. They tore at the stitching after 3 months riding 3 times a week. Siroko refused to replace the product and blamed 'customer usage patterns'. My previous pair of knicks was still going strong after 3 years of riding. Terrible quality and poor customer service

Dont buy anything from Siroko! Bought two bike jerseys. After a few months the zipper on one jersey won’t close properly. Siroko claims this is not a manufacturing defect and refuses to repair it.

Fikk BIB shortsen jeg bestilte (denne tok over 2 mnd før den kom). Tok denne på. Fant at den var revnet i sømmene flere steder. kjempe dårlig kvalitet. Siroko nekter ansvar og sier følgende:

We are sorry to inform you that breakages, such as the case we can see in the attached pictures, are not covered by the warranty.

We would like to add that the garment may be slightly damaged in daily use, which is not covered by the warranty unless the buyer can prove that the item was already defective when it was delivered. Alteration of the products by the consumer will invalidate any warranty.

----
Det er altså ingen garanti på varene etter de er tatt i bruk og du må kunne bevise (hvordan vet jeg ikke) at varen var skadet når den kom.

Terrible customer service, wish I had looked through these reviews before purchasing. Would avoid if possible.

This company has the worst customer service I had quite possibly ever had. My order is over 20 days past when it should have been delivered, despite having paid for courier service. It is lost and they will not admit it is lost. They are blaming courier, the courier never received the package. I have requested a refund and have heard nothing back bar be patient. I think 20 days over due is a joke to not have gotten a satisfactory response, replacement or refund. DO NOT ORDER FROM THIS SHAM OF A COMPANY! Absolutely shocking treatment of customers.

Not really a serious company.
Was waiting for my order with much enthusiasm, but the parcel was "delivered" (but it never was): yes, it's probably the carrier fault, but it's siroko that chooses that carrier to collaborate with and gives that option only.
The siroko customer support is just ignoring me, and after 3 weeks they are still investigating.. Do not know still if the money will be reimbursed or it's just lost :(

I have bought a Jersey and its quality is great, the size fit very well and it look like as a Pro.
I recommend it 100%.

Dont order from this company. You have to pay for returns if the item cannot be exchanged. When they receive the item back, they then tell you lies about no tags etc and have to pay again to get the item collected from Spain.
Item tried on once, tags were on it when returned. Absolute con. Will cost you more than the item is worth if any issues with a purchase. AVOID!!

Ordered a cycling jacket and am trying to exchange for a different size. Website advertises free exchanges; however the DHL shipping label barcode that I downloaded wouldn’t work when I took it to my local DHL drop-off point. Tried contacting Siroko 3 times to get a new returns label and haven’t had any reply. Terrible customer service.

Shocking service
Delivery not when advertised so I had already gone on ski trip
I advised them they had broken the agreement and they just washed their hands of it
I said I would send back for refund and they wanted to charge £10
To send back poor service product looks cheap also avoid at all costs

Ordered winter biking... pants? and top for a Christmas gift.
The person absolutely loves it and uses it often. They don't stink quickly (used for going to work and back, not hours and hours of biking).

Poor service or no service at all