Absolutely the worst experience ever. The partner, admin, associate - no one bothers to respond or be proactive. You just keep calling and emailing them (this is after the mortgage process has starte... See more
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See what reviewers are saying
Brian worked so hard with us to make us own this townhouse. We thank him and Sister Mortgage for all the good work, efforts time and all the great help at all times. All steps towards the home p... See more
Plain and simple, Isha Gandhi is the nicest person and the best at what she does. We had a very bumpy road during our entire home buying process, due to circumstances out of Isha's control. Isha stay... See more
We were happy to work with Sistar Mortgage in refinancing our house. They worked hard to find the lowest interest rate, kept expenses low, and the closing went very smoothly. All company employees... See more
Company details
Written by the company
Sistar Mortgage’s philosophy rests directly with Minimizing Cost and Maximizing Investment – We help our customers organize themselves so that they get the optimal loan while creating a personal relationship that helps us better know their needs. We understand that your home is likely your biggest investment. Our specialized approach will help you to maximize the returns on your investment, all while minimizing the cost involved. We will help you through the whole process from beginning to end and provide you great customer service.
Contact info
35871 Mound Road, 48310, Sterling Heights, United States
- 1(888) 841-4238
- info@sistarmortgage.com
- www.sistarmortgage.com
4.0
Great
216 reviews
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The overall process was very smooth and…
The overall process was very smooth and company did a good job but when they sold loan to other company they did not transfer all the information and transition was not smooth so I will say Sistar need to improve on that, for example new mortgage service company never informed Insurance company so my home insurance almost expired due to non payment of premium.
March 9, 2022
Reply from Sistar Mortgage
We appreciate your feedback, as we’re always looking for ways to improve our business.
The team at Sistar Mortgage illustrated…
The team at Sistar Mortgage illustrated the true meaning of customer service!
We are so pleased that we connected with the team our transactions were handled with great care and everything was thoroughly processed!
No surprises! Which is what we really appreciate!
Tell them Joe and Macarena sent you!
You will not be disappointed!
March 9, 2022
Customer Support
Need to follow up multiple times , several phone calls and multiple emails to get the loan processing to start, moving and to get updates.
March 9, 2022
Reply from Sistar Mortgage
As a result of your feedback, we are providing our employees with additional customer service training to prevent another experience like this from happening in the future. We would be happy to assign you a different Loan Officer and sincerely appreciate an opportunity to make this right.
Horrible experience overall.
March 9, 2022
Rajeev is pretty good in providing good…
Rajeev is pretty good in providing good rates. He has excellent staff to close it in time!
March 9, 2022
My Loan officer Ryan Neading was very…
My Loan officer Ryan Neading was very pushy and very inconsiderate as this was my first time purchasing a home. He also lied to me about many things to convince me just to make an extra dollar. I wouldn’t recommend sistar mortgage
March 5, 2022
Thanks for providing excellent service…
Thanks for providing excellent service and close my mortgage refinance on time.
March 4, 2022
Messed up final closing disclosure…
Messed up final closing disclosure document on the day of closing.I was not given final copy and had different version of CDA compared to what title company had.Poor communication.
March 4, 2022
Saradhi and his team was very good
Saradhi and his team was very professional, good and cooperative and got the job done in time
March 2, 2022
Reply from Sistar Mortgage
Hello! Thank you for taking the time to leave a review!
Ryan and his team where very…
Ryan and his team where very professional during this entire process. He investigated and did the research that resulted in my family finally reaching our dream of owning our own home. He worked hand in hand with our Realtor, Karen Smith and his commutation is second to none. He and his Team of professionals are and always will be apart of our family. Thank you Ryan.
March 2, 2022
Reply from Sistar Mortgage
The entire team at Sistar is incredibly grateful for the kind review you shared. Your review means a lot to us and lets us know we’re on the right track!
Thank you for taking the time to leave Ryan and his team at Sistar with such a great compliment.
Great staff that knows how to deal with…
Great staff that knows how to deal with a first time buyer.
March 2, 2022
Reply from Sistar Mortgage
Thank you for your positive review. This kind of feedback motivates the entire team to continue exceeding quality standards.
worst communication.
March 2, 2022
Communication isnt good at all.
March 2, 2022
Reply from Sistar Mortgage
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
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