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Skills Holidays Reviews 2,352

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, polite, and knowledgeable, making the booking process easy and enjoyable. Many people highlight the excellent service received, from initial inquiries to the well-organized holidays themselves, often noting the great value and choice of trips available. However, some customers also noted issues with certain aspects of their trips, such as coaches breaking down or being downgraded, and some locations being described as "dead" or "seasonal." A few reviewers expressed dissatisfaction with hotel quality, mentioning cold food, dirty rooms, and unhelpful staff, while others felt that some trip itineraries were poorly planned, leading to excessive waiting times or unexpected changes to destinations.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the staff for being... See more

Holidays

Customers generally express satisfaction with their holiday experiences. Many reviewers praise the ease of... See more

Booking process

Users describe positive interactions with the booking process. Many customers found the booking system easy... See more

Service

Consumers find service to be positive, highlighting professional and efficient staff. Many reviewers praise... See more

Location

People report ambiguous experiences with location. While some reviewers praise the excellent choice of... See more

Based on these reviews

Rated 5 out of 5 stars

When searching for our break away I found the member of staff in branch really helpful. She informed me that she had experienced the tour herself & shared that the tour I was booking was appropriat... See more

Company replied

Rated 5 out of 5 stars

We paid the balance for our Ireland holiday in May yesterday over the phone very quick very simple with a very friendly young lady. We find personal contact is still the best way of conducting busi... See more

Company replied

Rated 5 out of 5 stars

Just come back from a fabulous long weekend in Paris,was excellent all inclusive food was really good couldn’t fault it . We was on a river cruise staff were really good sightseeing trips were also go... See more

Company replied

Rated 5 out of 5 stars

The booking assistant in the shop was very helpful and had a friendly disposition. It made booking easy, which was not the case when I tried to book on line, couldn't get past the seat location secti... See more

Company replied


Company details

  1. Bus and Coach Company
  2. Bus Tour Agency
  3. Tour Agency
  4. Tour Operator
  5. Travel Agency

About Skills Holidays

Written by the company

With 105 years of experience, the Skills Group is proud to be a family-run business in the heart of Nottinghamshire, providing a range of award-winning coach holidays, specialised private hire and group travel.

As an award-winning holiday operator, Skills operates hundreds of coach tours and day trips throughout the British Isles and Europe. We work hard to guarantee high quality when travelling with Skills. With dedicated holiday booking offices in central Nottingham and Derby and online and over-the-phone booking services, your next holiday booking will never be more straightforward.

 

Alongside its wide range of departures, Skills Holidays provides luxury coach holidays via The Optimum Experience, a premium vehicle offering exceptional passenger comfort, generous legroom, seat-back entertainment on every seat and onboard Wi-Fi. Debuting in 2021, The Optimum Experience continues to be the most popular travel method.

All our holidays are fully bonded by Bonded Coach Holidays guidelines, giving you complete financial protection to travel with peace of mind.

 

Alongside its holidays, Skills continues to operate highly successful, award-winning private coach hire services throughout the East Midlands and beyond. We work in tandem with local sports clubs, schools, educational organisations and many more, providing high-quality service to all. In addition, we work hard to reinvest in our coach fleet, upgrading our vehicles to modern and eco-friendly specifications.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

You made shopping our holiday a piece…

You made shopping our holiday a piece of cake , staff brilliant couldn’t do enough for us. We have been on a number of holidays with you now , thank you and keep up the great work

April 15, 2026
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Reply from Skills Holidays

Thank you so much for taking the time to leave us such a lovely review – we truly appreciate it! Our team works incredibly hard to create memorable experiences for our valued customers, so it means a great deal to hear that you had a wonderful time. We’re very grateful for your kind feedback. We hope to welcome you on another tour again soon, Joseph

Rated 4 out of 5 stars

The booking staff are helpful and…

The booking staff are helpful and things run smoothly.

March 9, 2026
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Reply from Skills Holidays

Thank you so much for taking the time to leave us such a lovely review – we truly appreciate it! Our team works incredibly hard to create memorable experiences for our valued customers, so it means a great deal to hear that you had a wonderful time. We’re very grateful for your kind feedback. We hope to welcome you on another tour again soon, Joseph

Rated 5 out of 5 stars
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Reply from Skills Holidays

Thank you so much for taking the time to leave us such a lovely review – we truly appreciate it! Our team works incredibly hard to create memorable experiences for our valued customers, so it means a great deal to hear that you had a wonderful time. We’re very grateful for your kind feedback. We hope to welcome you on another tour again soon, Joseph

Rated 5 out of 5 stars

It was an enjoyable day trip

It was an enjoyable day trip, very friendly driving who made us laugh from time to time.

April 9, 2026
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Reply from Skills Holidays

Thank you so much for taking the time to leave us such a lovely review – we truly appreciate it! Our team works incredibly hard to create memorable experiences for our valued customers, so it means a great deal to hear that you had a wonderful time. We’re very grateful for your kind feedback. We hope to welcome you on another tour again soon, Joseph

Rated 5 out of 5 stars

easy for pick up.

easy for pick up.
lovely day out
comfy seating
driver was very good

April 11, 2026
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Reply from Skills Holidays

Thank you so much for taking the time to leave us such a lovely review – we truly appreciate it! Our team works incredibly hard to create memorable experiences for our valued customers, so it means a great deal to hear that you had a wonderful time. We’re very grateful for your kind feedback. We hope to welcome you on another tour again soon, Joseph

Rated 1 out of 5 stars

My 2 friends and I booked a holiday to…

My 2 friends and I booked a holiday to Scotland.
The holiday cost was about £1500 each, which we had paid in full as required by the booking conditions.
It was to be a trip of a lifetime.
Skills cancelled the holiday on 4th April a little over 4 weeks before the holiday was to take place.
Today on 13 April we have not received a refund of monies paid despite being told by Skills staff a week ago that refund had been processed.
This is very worrying for us we cannot afford to loose this money.
Beware.
UPDATE ON MY REVIEW
I have just received a phone call from a lady at Skills.
The lady was very helpful and our refunds are being processed today so hopefully the money will be in our bank accounts in the next couple of days. It’s just a shame the this wasn’t done earlier, it would have saved us a lot of worry.
Apologies were given and accepted by us.

April 13, 2026
Unprompted review
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Reply from Skills Holidays

Hi Christine, thank you for your review. As mentioned to you, an error has been detected with this refund hence delaying this. We are investigating this as a matter of urgency.

Our apologies and best wishes, the Skills Team

Rated 5 out of 5 stars

Excellent day out

Very nice day out. Coach comfortable and spotless. Driver great and kept everyone up to date as to to time frame etc. Will certainly look for another trip to take in the future

April 5, 2026
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Reply from Skills Holidays

Thank you so much for taking the time to leave us such a lovely review – we truly appreciate it! Our team works incredibly hard to create memorable experiences for our valued customers, so it means a great deal to hear that you had a wonderful time. We’re very grateful for your kind feedback. We hope to welcome you on another tour again soon, Joseph

Rated 5 out of 5 stars

Very easy to book

Very easy to book. Straightforward information on seats and pickup points.

April 9, 2026
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Reply from Skills Holidays

Thank you so much for taking the time to leave us such a lovely review – we truly appreciate it! Our team works incredibly hard to create memorable experiences for our valued customers, so it means a great deal to hear that you had a wonderful time. We’re very grateful for your kind feedback. We hope to welcome you on another tour again soon, Joseph

Rated 5 out of 5 stars

Thoughtfulness…

Considerate and helpful to both myself and my friend

April 10, 2026
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Reply from Skills Holidays

Thank you so much for taking the time to leave us such a lovely review – we truly appreciate it! Our team works incredibly hard to create memorable experiences for our valued customers, so it means a great deal to hear that you had a wonderful time. We’re very grateful for your kind feedback. We hope to welcome you on another tour again soon, Joseph

Rated 5 out of 5 stars

Off to the fantastic Thursford

Easy to book all done so simple looking forward to our trip.

April 10, 2026
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Reply from Skills Holidays

Thank you so much for taking the time to leave us such a lovely review – we truly appreciate it! Our team works incredibly hard to create memorable experiences for our valued customers, so it means a great deal to hear that you had a wonderful time. We’re very grateful for your kind feedback. We hope to welcome you on another tour again soon, Joseph

Rated 5 out of 5 stars

Easy booking

A very easy and straightforward booking process

April 10, 2026
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Reply from Skills Holidays

Thank you so much for taking the time to leave us such a lovely review – we truly appreciate it! Our team works incredibly hard to create memorable experiences for our valued customers, so it means a great deal to hear that you had a wonderful time. We’re very grateful for your kind feedback. We hope to welcome you on another tour again soon, Joseph

Rated 5 out of 5 stars

The booking assistant in the shop was…

The booking assistant in the shop was very helpful and had a friendly disposition.
It made booking easy, which was not the case when I tried to book on line, couldn't get past the seat location section. So it cost me more, as I couldn't get the online price from the office. Not the fault of the lady assistant as she is not allowed to offer the same price.

April 9, 2026
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Reply from Skills Holidays

Thank you so much for taking the time to leave us such a lovely review – we truly appreciate it! Our team works incredibly hard to create memorable experiences for our valued customers, so it means a great deal to hear that you had a wonderful time. We’re very grateful for your kind feedback. We hope to welcome you on another tour again soon, Joseph

Rated 5 out of 5 stars

greeted well and everything was…

greeted well and everything was straight forward

April 8, 2026
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Reply from Skills Holidays

Thank you so much for taking the time to leave us such a lovely review – we truly appreciate it! Our team works incredibly hard to create memorable experiences for our valued customers, so it means a great deal to hear that you had a wonderful time. We’re very grateful for your kind feedback. We hope to welcome you on another tour again soon, Joseph

Rated 5 out of 5 stars

Great service & knowledgeable staff.

When searching for our break away I found the member of staff in branch really helpful. She informed me that she had experienced the tour herself & shared that the tour I was booking was appropriate for us.
I visited the Skills branch every month to make a payment.
On all 4 occasions I found the staff polite, knowledgeable & courteous.
Myself & husband are looking forward to our belated 'honeymoon' in June.

April 2, 2026
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Reply from Skills Holidays

Thank you so much for taking the time to leave us such a lovely review – we truly appreciate it! Our team works incredibly hard to create memorable experiences for our valued customers, so it means a great deal to hear that you had a wonderful time. We’re very grateful for your kind feedback. We hope to welcome you on another tour again soon, Joseph

Rated 4 out of 5 stars

I have been with Skills Holidays for…

I have been with Skills Holidays for years,you can always rely on them.If you enjoy what they do stay with them.HAPPY HOLIDAYS

April 2, 2026
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Reply from Skills Holidays

Thank you so much for taking the time to leave us such a lovely review – we truly appreciate it! Our team works incredibly hard to create memorable experiences for our valued customers, so it means a great deal to hear that you had a wonderful time. We’re very grateful for your kind feedback. We hope to welcome you on another tour again soon, Joseph

Rated 4 out of 5 stars
Skills Holidays logo

Reply from Skills Holidays

Thank you so much for taking the time to leave us such a lovely review – we truly appreciate it! Our team works incredibly hard to create memorable experiences for our valued customers, so it means a great deal to hear that you had a wonderful time. We’re very grateful for your kind feedback. We hope to welcome you on another tour again soon, Joseph

Rated 4 out of 5 stars

It was a lovely weekend

It was a lovely weekend. Hotel staff food and rooms were great.
The excursion to Sunderland was a let down. More time in Beamish was needed.

April 3, 2026
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Reply from Skills Holidays

Thank you so much for taking the time to leave us such a lovely review – we truly appreciate it! Our team works incredibly hard to create memorable experiences for our valued customers, so it means a great deal to hear that you had a wonderful time. We’re very grateful for your kind feedback. We hope to welcome you on another tour again soon, Joseph

Rated 5 out of 5 stars

Had two excellent drivers they very…

Had two excellent drivers they very helpful and friendly. It was a good day in wales. But the pick up could be better nearly for foot passeners for using pubilc transport for on and off.

April 1, 2026
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Reply from Skills Holidays

Thank you so much for taking the time to leave us such a lovely review – we truly appreciate it! Our team works incredibly hard to create memorable experiences for our valued customers, so it means a great deal to hear that you had a wonderful time. We’re very grateful for your kind feedback. We hope to welcome you on another tour again soon, Joseph

Rated 5 out of 5 stars

Booking a holidsy was…

I explained which holiday I was interested in. The booking process was easy and quick. I payed my deposit and everything was complete.

April 2, 2026
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Reply from Skills Holidays

Thank you so much for taking the time to leave us such a lovely review – we truly appreciate it! Our team works incredibly hard to create memorable experiences for our valued customers, so it means a great deal to hear that you had a wonderful time. We’re very grateful for your kind feedback. We hope to welcome you on another tour again soon, Joseph

Rated 5 out of 5 stars

Straight forward booking procedure

Straight forward booking procedure. No issues.

March 30, 2026
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Reply from Skills Holidays

Thank you so much for taking the time to leave us such a lovely review – we truly appreciate it! Our team works incredibly hard to create memorable experiences for our valued customers, so it means a great deal to hear that you had a wonderful time. We’re very grateful for your kind feedback. We hope to welcome you on another tour again soon, Joseph

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