Skin Trust Club Reviews 20

Company vanished into thin air without communicating with users. There were plenty of issues to be had with results and recommendations but knowing one’s skin type is pretty valuable.
Parent company, DeepVerge, died. Worth reading up on.

Since submitting my sample I have had no results provided to me some months later.

Attempts to request an update from Skin Trust are ignored by them.

I placed an order on 7 June and I have not heard from them since. No updates and they have ignored my multiple attempts to get an update on my order. Starting to think no-one works here or that they have quietly gone into administration. Absolutely do not order unless you want to throw your money away and get no customer service whatsoever.

I received my first kit last month and can already see improvements in my skin after using the recommendations. Cant wait to see how my results have changed on my next test! Great service.

I have always struggled with my skin and I have tried various prescription lotions and tablets which have never gave me a long term fix. I came across this company whilst watching a documentary and decided to give it a try. The kit came literally the next day and they have been so helpful answering all my questions. It’s gave me a deeper understanding of my skin and I now have a personalised skin friendly routine to follow. I can’t wait to see the results. I would highly recommend the Skin Trust Club!

I tried a skin trust clubs kit and I was really impressed! It was easy to use and the instructions were clear. I collected a sample from my cheek and got a report with lots of information about the different types of bacteria on my skin. The report was easy to understand and had helpful tips for keeping my skin healthy and product recomendations just for me. I would definitely recommend this kit to anyone who wants to know more about their skin.

What a fab service! I always used to ‘guess’ my skin type, however since using Skintrust Club, I now have a greater insight into what my skin type actually is.

The report provided was really in depth and I particularly liked the skincare routine section. Since using the recommended products, my skin has been noticeably better.

I really recommend this company if you want to learn more about your skin and have an interest in finding out great skincare products suited to you.

Helped me to determine exactly what my skin type is and what it needs

The results you get is worth the wait! You get a deeper understanding of your skin and what will work instead of wasting time and money trying different products

Waste of time and money - took well over 3 months to get results, and they were pretty pointless...I don't need to spend £75 to be told I have oily skin, I can just look in the mirror. The "personalised" regime is super generic and contains products I either already use, have used and didn't like, or can't use as I'm allergic. They don't bother to ask any questions about your current skincare or ingredients you are sensitive to, so I'm not sure what benefit they can give in just providing a generic routine. Disappointed!

I have done two tests and used the recommended products. My skin has improved dramatically and so has my score within the app. Yes, it may take a while to recieve your results but it's worth the wait.

Excellent idea and app. This is not a scam company at all..those whinging on here have done zero research. yes, they are busy and kits taking a bit longer to arrive but the results are amazing.

Waiting nearly 2 months for my skin analysis report. Starting to think this might be a scam company.

Recently my latest test took just over 3 and a half months to process when the time window is around 5weeks. Considering the excuse that they have been very busy with orders and the supply chain then that is somewhat acceptable but it hardly gives you enthusiasm to repeat the test again.

Onto the technical side, this test is very very basic, the data you receive is somewhat limited and not at all detailed compared to other companies doing a similar test in another region. Take Dr Elsa jungmans test, the app gives a larger insight into the bacteria on the skin, along with actual numbers not just a percentage etc.

As for the recommendations this was the most frustrating and disappointing part of the journey. Skin trust club claim to be brand agnostic but actually partner with many different brands and push discount codes on their recommendation page. To me this doesn't exactly scream agnostic or transparent. Plus because they're working with beauty brands you tend to see these brands pop up more and more on your recommendations. I would genuinely like to know are these brands that partner paying skin trust club for promotion within their app or is there some other relationship we should be aware of.

The most important issue for me is I came to use the test to improve my skins actual microbiome. The brand labskin who is testing the samples behind trust club have an amazing technology where product can be tested and verified Great for the microbiome via labskin and given a seal of approval. The issue though is that about 99% of skincare recommendations within the app aernt labskin approved or haven't been tested so we don't have any idea one way or the other if those products would have a positive response to the microbiome. This is such a disappointing thing for me and when I asked for a list of brands that were labskin approved I couldnt even be given that, even though I can work out pretty much what type of product would work for my own skin.

All round, great hype but little valuable data attained from the test. It feels Innovative until you get to the test results where it just seems someone picks some products at random wether your balanced, oily or dry. And that can be done at any department store.

More emphasis on lots and lots of information and data points along with tips for improving the microbiome based on research rather than general tips like eat a varied diet etc. The test at the moment feels like a let down, this isn't to say I don't find it super interesting and want to see it improve. But unless things change significantly I can't see why anyone would keep repeating the test every few months because their isn't information to excite you and get you interested.

I sent in my kit 3 months ago and never got results. When I contacted customer support they said things were delayed due to demand, but analysis usually takes "up to 2 weeks." I'm starting to suspect this is a scheme to harvest and sell personal health information.

I got the free kit few months ago. Test has been in the lab for way longer than expected - I understand there can be delays. However, I have contacted customer services before and now again and no response whatsoever.

It's been many weeks and no results, my email enquiring about it has been ignored

Like the previous reviewer, I also got the skin test for free. They were giving thousands of them away at the time. I'm curious why - maybe to get reviews or to build up a dataset or I don't know what.
The kit looked nice. The instructions were clear and it was easy to use. I downloaded the app. There was a virtual report in there but most of it was blurred out and I couldn't see the point of it. The only other thing you could do was track the progress of your report. In total it took about a month which sounds slow but I've done similar "lab things" before and it was about what I was expecting.
I finally got the results which were a score of how well-balanced my skin was and my skin type (dry - agree). I'm not sure that being told whether you have oily, balanced or dry skin is really worth the £100 they're asking for though - the app told me very little else about my skin, although the recommendations section makes the rather dubious claim that "now ... you have a better understanding of your unique skin type ..."
There was a microbe section but I really struggled to get anything from this. It had some general information about the microbes, mostly just saying if they were usually present on the skin or not. It also said in rare cases some of them could cause infections. I couldn't see any link to my skin type though and certainly nothing more in-depth about my own skin. There was no indication of what the levels of the microbes should be, if there were any microbes missing, if any shouldn't be there... About a quarter of the microbes were just completely unaccounted for.
Next there were the recommended products. I didn't recognise most of the brands but that's not to say they're not good. They're obviously recommended for dry skin in my case but, if there's something more personalised than this, then it doesn't say - there's no explanation - so I wasn't minded to buy anything.
Then there're skincare, routine and diet tips. These are really very basic things you either know already or you can easily find on countless sites. Finally, there's an air quality and UV index, but I'm not sure about this as the location seems to be set to "UK", which seems rather broad.
I was so confused about what I was being presented with that I actually emailed them asking for more information. I wouldn't say the response was particularly helpful but it was certainly friendly. As I understand it, the microbe data goes into a model which helps determine your skin type and they just haven't figured out a way yet to make this very meaningful to the customer. The product recommendations do consider things other than your skin type and they have hundreds of them to choose from so I don't think everyone just gets the same recommendations or anything - I've had that experience before. My email was apparently going to be shared with the team and I saw that they were in cc. so I believe that happened.
That was months ago though and there doesn't seem to have been any change. I wasn't told the report would be updated but I did check a few times anyway to see if it was because that does happen with these kinds of things sometimes. Ultimately, I didn't pay for the product, so I lost nothing. I'm very interested in the premise of the product and I think it's very relevant to me. But it doesn't look like they're making much progress with it and I can't recommend that people pay £100 for it, certainly not in its present form anyway.

Avoid and just go to a dermatologist. This is an online gimmick.

The company were offering free kits on Facebook as part of a promotion so I ordered one to see if it worked and if it was worth buying. I ordered a kit in mid-August. It’s now October and I’ve yet to receive even a confirmation that my kit has arrived at the testing lab.