SkinVision Reviews 38

Reply from SkinVision

Sep 24, 2025

Hi Lorna,

We are delighted to hear that you are so pleased with our app 💚

It is good that you are having your mole checked and that we have been able to support you in this. We are also very happy to hear that you appreciate our customer service! Thank you for your trust and your recommendation!

In case you have questions or doubts, please reach out to info@skinvision.com.

Kind regards,
SkinVision

Reply from SkinVision

Sep 9, 2025

Hi Doru,

Thank you for sharing this with us, and we are truly sorry to hear about your experience. We hope you receive the right care 🙏

It must have been very upsetting to receive a low-risk result in the app and after the spot evolving be diagnosed with melanoma. This is exactly the kind of situation we want to learn from. Your case is important to us, and we would very much like to investigate what happened so we can understand it better and continue improving our service.

Could you please reach out to us directly at support@skinvision.com? Our team will look into this as a priority.

We deeply appreciate you taking the time to let us know, and we wish you all the best with your ongoing care 💚

Kind regards,
SkinVision

Reply from SkinVision

Updated Jul 30, 2025

Hi Julian,

Thank you so much for taking the time to share this thoughtful review. We’re really glad the app helped reduce worrying and that it supported you and your family in identifying both basal cell carcinomas and harmless changes. That’s exactly what we aim for, clear guidance, timely follow‑up, and peace of mind. We’re delighted to hear you paired our advice with care from your local health centre and the BCC received treatment.

If you ever have questions or want help, we’re here at support@skinvision.com.

Wishing you continued good skin health, and thanks again for your trust. 💚

SkinVision

Reply from SkinVision

Updated Jul 30, 2025

Hello Sheree,

Thank you so much for sharing your story and for your kind words. We can only imagine how unsettling it must have been to notice the change in your mole, and we are so relieved to hear that your melanoma was caught early and successfully treated. 💚

It means a lot to us that the app could help you act quickly and seek the right care at the right time. Early detection truly makes a world of difference, and we are grateful you placed your trust in SkinVision throughout this process.

We also really appreciate you taking the time to recommend SkinVision to others! By sharing your experience, you may help someone else get the care they need. Please know that we’ll continue to be here whenever you need us, and our customer support team will always do their best to respond quickly and support you.

Wishing you continued good health and peace of mind, and thank you again for letting us be a part of your journey! 🫂

SkinVision

Reply from SkinVision

Updated Jul 30, 2025

Hello Jayne,

Thank you so much for taking the time to share your feedback. We are truly sorry again for the delay you experienced in receiving a response from our team, we completely understand how frustrating that must have been. 💚

As you know, we’ve been in touch directly and were able to fully resolve the issue together. We also took your suggestions on board regarding clearer communication and improving our auto-reply messages around national holidays to avoid confusion in the future.

We’re very grateful that you reached out and gave us the chance to make things right, and we’re happy to hear you’re continuing to find value in the app. If there is anything else we can do to support you, please don’t hesitate to get in touch with us directly, we’re here for you.

Wishing you the very best, and thank you again for your thoughtful feedback.

SkinVision

Reply from SkinVision

Updated Jul 30, 2025

Dear,

Thank you so much for your wonderful review! 🫂✨

We’re so glad to hear that SkinVision helped provide you with peace of mind during a stressful time. It’s good to know that the app gave you the reassurance you needed, and we’re happy to hear that your follow-up results were positive.

We truly believe in the importance of combining tools like ours with medical advice, and we’re thrilled that it was able to support you in this situation. We appreciate you sharing your experience, and we’re here for you anytime if you need support or you are unsure which step is best to take in the future.

Wishing you all the best, and thank you for trusting us!

Warm regards,

SkinVision

Reply from SkinVision

Dec 18, 2024

Dear Marina,

Thank you for sharing your experience with us. We value your feedback and take it seriously, as it helps us improve our service and address any misunderstandings.

Our service is designed to provide an initial analysis of skin spots and deliver recommendations based on the results. If the analysis suggests seeing a dermatologist, it is always with your health and safety in mind. These recommendations are made out of an abundance of caution to ensure that any potential concerns are addressed as early as possible.

We understand that your review highlights frustration with the outcome of the Single Check. To clarify, when you select a Single Check, you receive an instant analysis with actionable insights, which is the core value of the service. For this reason, refunds cannot be issued, even if the recommendation is to consult a dermatologist. While we recognize that this may feel disappointing, particularly if you were expecting a diagnosis, our priority is to guide users toward professional care whenever needed. In health matters, being proactive is essential, and we hope our service supports you in taking those steps.

Regarding your specific feedback, it’s not entirely clear to us what you mean by “a waste of money.” If this relates to the analysis or the recommendation itself, we’d be happy to provide further explanation or discuss your concerns in more detail. Please feel free to contact us at info@skinvision.com, and our team will gladly assist you.

We sincerely hope that our service, even when it prompts a cautious approach, ultimately contributes to your peace of mind and well-being.

SkinVision

Reply from SkinVision

Nov 9, 2023

Dear Hugh,

Thank you for sharing your experience with us. It is absolutely possible to unsubscribe from our emails and a request to do so should not be refused. However, you may be advised to do so via your own account, as you can then set which emails you do and do not want to receive. Mails with medical messages may be important for the follow-up of your scan and therefore your health.

Deleting an account has recently been revamped and is now easier for the user.

If there is anything else I can help you with, I would be happy to hear from you, Hugh.

I wish you good skin health.

Kind regards,

Eva | CS

Reply from SkinVision

Nov 9, 2023

Dear Gemma-Katie,

Thank you for sharing your positive feedback with us!

I'm sorry to hear that you have a spot you've been worried about. I'm glad you stressed that SkinVision is meant to help you spot suspicious spots and move you in the right direction of a doctor (if needed).

If you ever need help we are here for you at info@skinvision.com

Wishing you good skin health.

Eva | CS

Reply from SkinVision

Nov 9, 2023

Dear Colin,

Thank you for sharing your feedback with us and good to hear that you heeded the initial advice. Hopefully your melanoma was successfully removed at the time and everything went well.

Could I ask you to contact me at info@skinvision.com? If you can provide us with more information regarding your diagnosis, we can use this to train our service and dermatologists with.

I wish you good skin health.

Kind regards,

Eva | CS

Reply from SkinVision

Nov 9, 2023

Dear user,

Thank you for sharing your findings and I'm sorry to read that you don't seem to have managed to take a photo.

We have a dedicated customer service team ready to help with if your problems. I would like to ask you to contact us at info@skinvision.com in the future.

I wish you good skin health.

Kind regards,

Eva | CS

Reply from SkinVision

Nov 9, 2023

Dear Andy,

I'm sorry to read that you don't seem to have a positive experience with SkinVision.

I would like to draw your attention to the fact that SkinVision does a risk assessment of your birthmarks. This makes us a pre-screening tool that estimates the presence of skin cancer. The outcome of a scan is indeed as you say the advice to see a doctor or not. With this, we ensure that users consult a doctor on time if needed.

If you have any further questions, I would be happy to hear from you at info@skinvision.com.

I wish you good skin health.

Kind regards,

Eva | CS

Reply from SkinVision

Nov 9, 2023

Dear Eszter,

Thank you for sharing your feebdack with us and I am sorry to hear that you did not receive a review at the time. If this happens due to a glitch in the system, we have a dedicated customer service team ready to assist you at info@skinvision.com. We will make every effort to ensure you receive what you are entitled to and provide a refund if necessary.

Wishing you good health.

Kind regards,

Eva | CS

Reply from SkinVision

Nov 9, 2023

Dear Kevin,

Thank you for sharing your findings with us.

The result you receive is based on AI. Behind this recommendation is a quality control panel. If the quality panel's recommendation differs from the initial recommendation, you will be notified within 48 hours.

If you have any questions about our service, you can reach us at info@skinvision.com.

Wishing you good skin health.

Kind regards,

Eva | CS

Reply from SkinVision

Nov 9, 2023

Dear Bruce,

My apologies that you did not receive a response from us to your feedback at the time (in 2019). I am sorry to hear that it did not go smoothly to analyse your mole with our service.

Several years later (now approaching 2024), our service and in-app camera have improved significantly. Therefore, I would like to invite you to try our service again and I am happy to give you a free opportunity to do so.

You can contact me at info@skinvision.com

Wishing you good skin health.

Eva | CS