This is a nice friendly little clinic that was very easy to book online. I just wanted a mole checked out, which involved a special type of photograph and a report three days later. Remarkably simple... See more
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I can very confidently speak for the Guildford SK:N branch that they have been nothing but helpful and kind. I'm doing laser treatments to combat issues with the skin. Being young and inexperien... See more
Company replied
My experience with the clinic was a very positive one. However, the Guildford clinic is tucked away in a corner off of a main high street so quite difficult to find on the first visit.
Company replied
They are professional and helpful also caring as well. I'm happy with there result I reduced nearly 70% Will recommend I really appreciate to Skn staff
Company replied
Company details
Written by the company
SK:N is the country's leading skin clinic offering more highly medically trained staff than any other chain of clinics. We also pride ourselves on having the most regulated treatment approach in a meticulously clinical environment - nationwide. No one offers more specialised skin treatments, from mole excisions to anti-ageing injectables, tattoo removals to facial resurfacing, or uses more advanced technology to do so.
Contact info
1 St Mary's Terrace, Mill Ln, GU1 3TZ, Guildford, United Kingdom
- 3331228431
3.8
Great
98 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 1 week
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The company is a scam
Sk:nk Guildford - The company is a scam. You can still go on line and book an appointment, lose £25 and there's no clinic because they shut down. Their contact number is identified as a SCAM
January 6, 2025
Unprompted review
Reply from SK:N - Guildford
Hi Joane,
Many thanks for thanking the time to leave your review.
We are disappointed to learn of your experience, which is not one shared by the vast majority of our clients. In order for us to aid our knowledge of learnings from your experience we would like the opportunity to understand your concerns further.
If and when convenient to you, please may you contact our Customer Services team via 0333 014 1666. Alternatively, you can provide us with more information via email by sending it to clinicalservices@sknclinics.co.uk.
Your sk:n Team
No one contacted me about my up coming…
No one contacted me about my up coming laser treatment I paid for a package and had 2 left and paid £1000 and you said to another person you found out on the 17th why did you book me in for the 20th of August at th clinc you done my treatment on the 17th and did not offer me a refund or book me in at another clinic you just stole my money and left me the long process of trying to get it back
August 20, 2024
Unprompted review
What a ridiculous question after…
What a ridiculous question after cancelling my appointment at 30 minutes notice after going out of business, and therefore with no hope of recouping my deposit.
July 18, 2024
Reply from SK:N - Guildford
Dear Customer,
We were only made aware on the 17th via video call when all staff were made redundant and asked to leave.
To make a claim, please contact - https://www.gov.uk/government/news/five-skn-group-companies-in-liquidation-information-for-patients-employees-and-creditors#:~:text=Information%20for%20patients%20and%20their,Group%20of%20companies%20in%20liquidation.&text=Winding%2Dup%20orders%20were%20made,on%20Thursday%2018%20July%202024.
Kind regards,
Sk:n team
Wasting my time
Having had appointments moved at the last moment and then kept waiting on EVERY visit, I will find another clinic. Hopelessly unprofessional.
July 3, 2024
Unprompted review
Reply from SK:N - Guildford
Dear J Shelbourne,
We are incredibly sorry to hear that you’ve not had a positive experience with us and really value the time you’ve taken to share your feedback.
We would like to help resolve your concerns and ask that you kindly email us on contactus@sknclinics.co.uk so we can look into your individual experience in more detail.
We look forward to speaking to you and hope we can work together to find a positive resolution.
With best wishes,
sk:n team Donna
The staff are amazing!
The staff really are amazing! I was out at ease immediately during my first consultation. Very professional and just lovely.
June 5, 2024
Reply from SK:N - Guildford
Dear Rach,
Thank you for sharing your experience.
We are so pleased that you’ve had such a positive experience in our Guildford clinic.
We look forward to seeing you back in clinic to review your treatment soon.
Kind Regards,
sk:n team Amanda
Quick appointment to high quality service
Good experience of high quality professional service
June 6, 2024
Reply from SK:N - Guildford
Dear Helen,
We’re thrilled to hear about your wonderful experience in our Guildford clinic.
Thank you for sharing your feedback.
Kindest regards,
sk:n team Amanda
Reply from SK:N - Guildford
Dear Pat,
We are so pleased to hear you had a good experience and results at our Guildford Clinics and that the team are doing such a good job.
We do hope you continue to enjoy your skin journey.
Kind Regards,
sk:n team Amanda
They are professional and helpful also…
They are professional and helpful also caring as well.
I'm happy with there result I reduced nearly 70%
Will recommend
I really appreciate to Skn staff
May 29, 2024
Reply from SK:N - Guildford
Dear Irfan,
We are so pleased to hear you had a good experience and results at our Guildford clinic and that the team are doing such a good job.
We do hope you continue to enjoy your skin journey.
Kind Regards,
sk:n team Amanda
Sam is amazing as always
Sam is amazing as always.
Sam is only reason we keep returning to sk:n Guildford.
May 27, 2024
Reply from SK:N - Guildford
Dear Vasco,
Thank you for sharing your experience.
We are so pleased that you’ve had such a positive experience with us.
We look forward to seeing you back in clinic soon.
Kind Regards,
sk:n team Donna
They staff made me feel really relaxed…
They staff made me feel really relaxed and the procedure was quick, pain free and very straight forward. The location is easy to get to and the cost reasonable
May 24, 2024
Reply from SK:N - Guildford
Dear Miranda,
Thank you for this wonderful review, we are glad to hear you have had a positive experience.
We do hope to see you back in the near future, thank you for choosing sk:n.
Kind Regards,
sk:n team Donna
Just love the girls at skin Guildford
Just love the girls at skin Guildford. Always have a good chat, and this time for some great advice about fake tanning, always friendly and approachable. Bravo!
May 19, 2024
Reply from SK:N - Guildford
Dear Nicky,
Ware so pleased to hear you had a good experience and results at our Guildford Clinic and that the team are doing such a good job.
We do hope you continue to enjoy your skin journey.
Kind Regards,
sk:n team Donna
My visits to SK:N Guildford are always relaxing
My visits to SK:N Guildford are always very relaxing. The treatments they offer are extensive and the staff are knowledgeable, friendly and helpful.
Cannot recommend this place enough.
May 17, 2024
Reply from SK:N - Guildford
Dear Mrs Bradwell,
We’re thrilled to hear about your wonderful experience in our Guildford clinic.
Thank you for sharing your feedback.
Kindest regards,
sk:n team Amanda
high quality service
Sam was efficient, kind and professional. I have had a positive experience and will be back.
May 12, 2024
Reply from SK:N - Guildford
Dear Daniela,
Thank you for sharing your experience.
We are so pleased that you’ve had such a positive experience with us.
We look forward to seeing you back in clinic soon.
Kind Regards,
sk:n team Amanda
Reply from SK:N - Guildford
Dear Helina,
We’re thrilled to hear about your wonderful experience in our Guildford clinic.
Thank you for sharing your feedback.
Kindest regards,
sk:n team Donna
Doctor and staff efficient & pleasant
As always staff were pleasant, friendly and efficient, likewise Dr Hosaur
April 26, 2024
Reply from SK:N - Guildford
Dear Mrs Floyd,
We are so pleased to hear you had a good experience and results at our Guildford Clinic and that the team are doing such a good job.
We do hope you continue to enjoy your skin journey.
Kind Regards,
sk:n team Amanda
Sophia is a real asset to SK:N
Sophia is absolutely lovely and makes the experience as pleasant as it can be.
Always answers any questions that I have and explains things clearly.
April 22, 2024
Reply from SK:N - Guildford
Dear Natalie,
We are so pleased to hear you had a good experience and results at our Guildford Clinic and that the team are doing such a good job.
We do hope you continue to enjoy your skin journey.
Kind Regards,
sk:n team Donna
Reply from SK:N - Guildford
Dear Lorna,
Thank you for sharing your experience.
We are so pleased that you’ve had such a positive experience in our Guildford clinic.
We look forward to seeing you back in clinic soon.
Kind Regards,
sk:n team Amanda
Fantastic Service
This was my 3rd visit to SK:N and the staff always seem very friendly and knowledgeable about the treatments.
I have no hesitation in recommending them for your skincare needs.
November 11, 2023
Unprompted review
Reply from SK:N - Guildford
Dear Lee,
We’re thrilled to hear about your wonderful experience in our Guildford clinic.
Thank you for sharing your feedback.
Kindest regards,
sk:n team Donna
the initial consultation was a joke
the initial consultation was a joke. the "doctor" had not read the form I sent in advance and had to ask me why I was there . When I said "milia removal " she asked how I know they were milia which was ridiculous as I was there for her advice. i think the inital "consulation " was just a way of them charging more money.
I left after the procedure looking like I had come out of a war zone with no proper aftercare instrucitons.
November 2, 2023
Unprompted review
Reply from SK:N - Guildford
Dear Barry,
We are incredibly sorry to hear that you’ve not had a positive experience with us and really value the time you’ve taken to share your feedback.
We would like to help resolve your concerns and ask that you kindly email us on contactus@sknclinics.co.uk so we can look into your individual experience in more detail.
We look forward to speaking to you and hope we can work together to find a positive resolution.
Kind regards,
Sk:n team Amanda
Be fully aware over pricing before you commit
This is an aggregated review of Sk:n as there are similarities with my experiences over time, the latest being on 28th August 2023.
I have given sk:n over 3 weeks to address my concerns but without reply.
Overall Sk:n seem to cover all the bases so you’re likely to find a solution to whatever treatment plan you might need, so full marks for that.
They offer high quality of treatments backed by extensive experience of their medical and clinical teams which is very reassuring.
I’ve been to Epsom, and latterly Guildford and the Staff at Reception are welcoming and professional.
On the plus side, once you get through some of the logistical challenges of dealing with Sk:n the main challenge that I have repeatedly experienced is establishing clarity over costs.
They will claim that in terms of costs, and using General dermatology pricing as an example, consultations start from £110, which is clear.
However, treatment costs, which despite some itemised cost tariffs (which are outlined on their website) aren’t always clear.
This is where I have experienced problems and having had the prescience of mind after a short assessment and before starting treatment enquired what the costs would be.
The costs given were (much) higher than I anticipated so declined to take this further.
Had the treatment started without me asking this question I would have, de facto, been committed to pay.
Like many businesses these days, where there is a branch network of offices (or in this case Clinics), and the drive to have some centralised function to coordinate appointments and other admin issues is, at face value, a good idea.
However, this also has to benefit the customer/client and in the case of Sk:n this, in my experiences, is questionable.
I have found that using Sk:n’s centralised system very frustrating.
Many, like myself, like to forge a relationship with their local Clinic but finding a direct line or e-Mail addresses isn’t an option.
I had to take time out to drive to ski:n Guildford to establish the finer detail, which was successful.
Overall Sk:n do offer a professional treatment and service but will be looking elsewhere in the future.
August 28, 2023
Unprompted review
Reply from SK:N - Guildford
Dear Jonathan,
We are incredibly sorry to hear that you’ve not had a positive experience with us and really value the time you’ve taken to share your feedback.
We would like to help resolve your concerns and ask that you kindly email us on contactus@sknclinics.co.uk so we can look into your individual experience in more detail.
We look forward to speaking to you and hope we can work together to find a positive resolution.
Kind regards,
Sk:n team Donna
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