SK:N Reviews 

9,788
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 785 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently report that the staff is warm, caring, and professional, making visits feel welcoming and relaxed. People appreciate the knowledgeable advice given, noting that treatments provide remarkable and transforming results, such as skin improvement. However, some people mentioned significant dissatisfaction regarding scheduling, as waiting times before appointments were frequently noted, sometimes lasting up to an hour. Conversely, a small portion of people felt that during one specific service, the care felt poor, citing issues like not being fully informed about treatment options or receiving inadequate service.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are always really friendly,... See more

Service

Users describe positive interactions with service, highlighting that staff members are knowledgeable,... See more

User experience

Reviewers highlight positive aspects of user experience, frequently mentioning that they feel safe and... See more

Customer service

People report positive experiences with customer service, noting that staff are helpful and welcoming.... See more

Product

Consumers find product offerings and skincare items to be of great satisfaction. Reviewers note that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot rate Skn Clinic Clapham enough- Jodat has been amazing and completely overhauled my skin! I’ve gone from never leaving the house without makeup to being able to go to work completely fresh f... See more

Company replied

Rated 5 out of 5 stars

I have been going to SKN Harley street for tattoo removal I’ve seen Rowena 6 times and the progress of my tattoo removal is amazing it’s so close to being gone. Rowena has been so friendly alway nice... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend skin Jubilee Street Brighton enough I had an appointment with Dr. Hosur who was absolutely amazing he is incredibly knowledgeable friendly and walked me through the entire procedure... See more

Company replied

Rated 5 out of 5 stars

I was very happy with my laser hair removal treatment today. Katrina looked after me really well. Throughout the process she explained what she was doing and gave me opportunities to take breaks if I... See more

Company replied


Company details

  1. Skin Care Clinic
  2. Cosmetics Store
  3. Private Hospital

Written by the company

SK:N is the country's leading skin clinic offering more highly medically trained staff than any other chain of clinics. We also pride ourselves on having the most regulated treatment approach in a meticulously clinical environment - nationwide. No one offers more specialised skin treatments, from mole excisions to anti-ageing injectables, tattoo removals to facial resurfacing, or uses more advanced technology to do so.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(9,788)

796 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you!

I have just finished a course of roaccutane with SKN and dealt with Julia and Hannah, they were both so helpful and I couldn’t recommend them enough. I had monthly blood tests with Hannah and from someone who hates needles, she was great!! Would come back in a heartbeat.

May 16, 2026
Unprompted review
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Reply from SK:N

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us.

Rated 5 out of 5 stars

Latara has been really great with me

Latara has been really great with me. She has made me feel comfortable and restored hope in my laser hair removal journey. 2/8 great sessions done. Looking forward to the next 6. x

June 20, 2026
Unprompted review
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Reply from SK:N

Wow, thank you for the amazing 5-star review! We’re so glad that you felt well taken care of by our team. Your satisfaction is our top priority, and we’re grateful for the opportunity to help you achieve your aesthetic goals. We look forward to your next visit!

Rated 5 out of 5 stars

Absolutely amazing team and service

Absolutely amazing team and service. Dr Odeke, Simran and Paige were professional and kind when I was feeling vulnerable about my skin issue and even got me in for treatment the same afternoon as my consultation when they knew I had travelled from another city and really wanted a solution as soon as possible. I have been happy with the results so far. Will post an update in a few weeks!

June 18, 2026
Unprompted review
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Reply from SK:N

Thank you for sharing your kind words! We’re delighted to know that you had such a positive experience with us. We strive to offer the best in aesthetic and dermatology care, and your feedback encourages us to keep doing what we love. Can’t wait to see you again!

Rated 5 out of 5 stars

Examination and treatment booked

Examination and treatment booked, all very clear and working around my needs, thank you

June 18, 2026
Unprompted review
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Reply from SK:N

Your positive review means a lot to us! Thank you for trusting us with your skincare needs.

Rated 5 out of 5 stars

Professional great results

Really calming environment, deal well with anxiety around needles, fantastic results.

June 20, 2026
Unprompted review
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Reply from SK:N

We’re grateful for your feedback and so happy you had a 5-star experience with us!

Rated 5 out of 5 stars

wonderful Hydrafacial

I had a wonderful Hydrafacial this morning and my skin is glowing
The team are so professional and knowledgeable Olivia was lovely

June 20, 2026
Unprompted review
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Reply from SK:N

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us.

Rated 5 out of 5 stars

Quick and painless!

Quick and easy; very friendly staff. I felt comfortable throughout and the follow up appointment was quick and efficient. Dr. Torkan was excellent, I would highly recommend the service. It is expensive though!

June 10, 2026
Unprompted review
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Reply from SK:N

Thanks for the amazing review! We’re so glad we could meet your expectations.

Rated 5 out of 5 stars

I would really recommend for laser…

I would really recommend for laser tattoo removal - excellent service and made me feel really comfortable. Thank you!

June 19, 2026
Unprompted review
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Reply from SK:N

We truly appreciate your feedback! It’s wonderful to know you’re happy with our services.

Rated 5 out of 5 stars

Bikini laser hair removal

I get bikini laser hair removal by Oprah. I love going to my appointments! She is very professional and makes you feel comfortable.

I still have not finished all my sessions and I barely have any hair.

So happy with the results so far

June 18, 2026
Unprompted review
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Reply from SK:N

Thank you for sharing your kind words! We’re delighted to know that you had such a positive experience with us. We strive to offer the best in aesthetic and dermatology care, and your feedback encourages us to keep doing what we love. Can’t wait to see you again!

Rated 5 out of 5 stars

Jodat is honest

Jodat is honest, direct and kind. She made me feel very comfortable. I'd recommend!!!

June 18, 2026
Unprompted review
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Reply from SK:N

We’re so happy to hear that you had a fantastic experience with our team! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 5 out of 5 stars

I visited Skn yesterday in Liverpool

I visited Skn yesterday in Liverpool. I had the best experience. The location, the services and the team are all great.
I was there to meet their medical Dr Parveen and that was the icing on the cake.

June 17, 2026
Unprompted review
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Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with us was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us. Looking forward to seeing you again soon!

Rated 3 out of 5 stars

Wait times before treatment are long

Chelsie, from the Middlesbrough branch, has been covering at the Newcastle branch and has been excellent. She clearly works very hard to keep the Newcastle clinic organised. I also had my treatment with her and found her to be very friendly, professional, and approachable.

My only concern with the Newcastle branch is the waiting time before appointments. On both occasions I attended, I experienced significant delays. The first time I waited almost an hour before being called in, and the second visit involved a wait of around 45 minutes. While I understand that appointments can occasionally overrun, this appears to be a recurring issue rather than an isolated incident, which can be quite frustrating. The branch seems quite chaotic with a small waiting area.

Unfortunately, the delay during my second appointment also resulted in me receiving a parking fine due to the additional time spent at the clinic.

Aside from the waiting times, the staff are friendly and welcoming, and Chelsie in particular provides an excellent service and delivers treatments professionally.

May 2, 2026
Unprompted review
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Reply from SK:N

Thank you for taking the time to leave your review.

While we are thrilled to hear that you have had such a positive experience and felt taken care of by Chelsie, we are disappointed to learn about the delays you faced in clinic.

If you would like to discuss any of your concerns further with a member of our team, we would invite you to contact us on 0333 014 1666.

Rated 5 out of 5 stars

Aine

Aine, Claire and Dr Hosur we so welcoming and accommodating to all of my questions, even squeezing me in early and post appointment getting me back in to ensure I had everything I needed. When you doing something a little scary like a full body mole check having lovely, warm, professional people around really makes it seem less daunting. Thank you for being so lovely.

June 16, 2026
Unprompted review
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Reply from SK:N

Thank you for sharing your kind words! We’re delighted to know that you had such a positive experience with us. We strive to offer the best in aesthetic and dermatology care, and your feedback encourages us to keep doing what we love. Can’t wait to see you again!

Rated 5 out of 5 stars

Dr Tracy Quickly Found the Right Solution

Dr Tracy was thorough, knowledgeable, and quick to find the best treatment solution for me. Everything was explained clearly, and I am very pleased with the initial results. Excellent service.

May 27, 2026
Unprompted review
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Reply from SK:N

We truly appreciate your feedback! It’s wonderful to know you’re happy with our services.

Rated 5 out of 5 stars

Great service

Great service. Had laser hair removal on my face, I finally feel confident

May 23, 2026
Unprompted review
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Reply from SK:N

We truly appreciate your feedback! It’s wonderful to know you’re happy with our services.

Rated 5 out of 5 stars

Nice clean surroundings

Nice clean surroundings, pleasant staff,and great service.
Recommend.

June 13, 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us.

Rated 5 out of 5 stars

Excellent

Oprah was excellent to deal with. She made me feel very comfortable and gave me comprehensive advice. I can’t recommend her enough.

June 9, 2026
Unprompted review
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Reply from SK:N

Your positive review means a lot to us! Thank you for trusting us with your skincare needs.

Rated 4 out of 5 stars

WARNING: ONLY BOOK WITH MILISA IF IN MANCHESTER - 5 stars just for her

This review was previously negative due to my experiences with Faith, who tried to do the bare minimum for me and ended up falling short of even that, however I found that through the call centre and talking to the staff you can make sure to only book with the competent staff members - personally I have found I can only trust Milisa for my laser hair removal, as she really cares about my results and always makes sure to do her job properly to provide the treatment I need, and with great kindness.

Of more than 5 different laser practitioners, Milisa from this clinic was, with zero exaggeration, the most thorough, kind, and caring practitioner I have ever had for any treatment. She made sure I stretched every part, and thoroughly zapped all of the treatment area, including parts I hadn't even thought of or had zapped before, and my results from that session are amazing so far. Her use of the laser was clearly skilled and thorough. She was very sympathetic and responsive to my needs. This isn't an expectation or requirement I'd have for anyone, but Milisa has an outstandingly warm presence, she is pleasantly lighthearted while still being very professional, attentive, and highly competent, and she genuinely really brightened up my day. Even if I were to ignore all that, she gave me the best treatment I could have hoped for. I hope sk:n Manchester recognises how good of an employee Milisa is and gives her the compensation she deserves.

May 27, 2026
Unprompted review
SK:N logo

Reply from SK:N

We are disappointed to learn of your experience, which is not one shared by the vast majority of our clients.

In order for us to aid our knowledge of learnings from your experience we would like the opportunity to understand your concerns further.

If and when convenient to you, please may you contact our Customer Services team via 0333 014 1666. Alternatively, you can provide us with more information via email by sending it to clinicalservices@sknclinics.co.uk.

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