Skullcandy (UK) Reviews 296

Although I am a long standing customer of Skull Candy. I'm huge fan of their products... it was a simple inquiry I needed to make, I used the chat live system it was very easy to ask their bot to provide a human to assist me.

I had an extremely friendly customer service agent called Erwin. He went above and beyond...even though they were extremely busy!!

Not only do I Recommend the'Skull Candy' brand, I also hold their custom service with high regard.

Thank you once again

I have ordered headphones from Skullcandy before, particularly the Crusher ANC headphones, and they have been great quality over the time I've had them. Great quality audio, working ANC and extremely comfy even after hours of wearing them. I struggle with auditory hypersensitivity and find these headphones to be very helpful. I definitely recommend giving them a try for anyone with similar struggles. Recently, I had ordered another pair as a gift for someone else and originally put an invalid delivery address due to browser autofill and waited months for my parcel. This was quickly and easily resolved by the customer support team when I realised my fault, and I am looking forward to receiving the parcel. By far my favourite tech company. Definitely recommended by me. 👍

Wife got me avaiter 900 anc headset they are gaming music and they have a mic they are premium have to say skull candy went above and beyond very happy hubby 💘

FIRSTLY I DON'T RECOMMENDED SKULLCANDY HEADPHONES
Absolutely ridiculous customer service non existence all they have is terrible chat robot i put a request in for customer service support two weeks ago nothing i cant find a email anywhere on there website or on Google no support whatsoever don't waste your money

Skullcandy earphones are great however the customer service is not. Incredibly frustrating!!! Earphones I ordered in September stopped working in the one ear in November - returned the goods and everything was smooth. However the tracker is stating not received and there is no way to provide evidence of this as the auto robot response doesn’t allow. We r now nearing the end of January and I have no idea what’s happening. Just need a response or an email to which someone can respond. The automated system is great for some stuff but this is crazy!

Really wish I could add screenshots to my review. Tried to apporach customer serices regarding a very simple issue. What transpired after being repeatedly ignored, and attempts to make contact with agents cut off repeatedly without explanation, was what can barely be called a conversation. What began as an agent contradicting the company's own policies, and repeating nonsensical things in broken English, this quickly escalated into being screamed at in all caps, personally insulted and having abuse shouted at me. When I tried to politely return to the issue at hand, I was getting repeated abusive comments and personal insults in all caps, being told the agent had better things to do than help me. I really wish I could add these screenshots but will instead look at posting these elsewhere. Will wait so see if teh automated response of "please go back through the exact same customer service system set up to be unhelpful" is posted below this.

Placed an order on the 25th of November and something happened in shipping and it never arrived. According to DPD the package should have been delivered back to skull candy, but skullcandy has informed me that they don't have it.on top of this skullcandy was very hard to contact and has not done anything to give me my money back or to get me my product that I have spent money on. Unless they can resolve this with me I would not recommend them

Update,its been 7 hours since skullcandy have responded to me but i havent recieved any emails from them. I will give benefit of the doubt that they are taking their time and reviewing my situation butan early response. Would be great as this package has been not delivered for over a month now.

Headphones are good, Bluetooth speakers are very poor. Customer Service is non existent.

I had to return faulty headphones, which was an over complicated process and I even had to pay shipping for returning a faulty product. I was told I would get a full refund for the item upon receipt if it at their return warehouse.

In good faith, I ordered a replacement pair of headphones, these arrived quickly.

After ten days of hearing nothing from Skullcandy and not receiving the agreed refund, I contacted them and they claimed not to have received the returned item. I provided them proof via tracking information, they then confirmed the refund, in the form of a credit! This was in direct contradiction to their original agreement. I queried this and my messages went ignored.

Feeling defeated, I used the credit to order product that I neither needed or wanted, headphones and two Bluetooth speakers. These arrived quickly, headphones are fine and are as expected, but the speakers! Gosh they sound absolutely terrible.

I have made three further attempts to contact Skullcandy, with no replies received.

This company is extremely difficult to deal with, they trade in either ignoring you, offering copy and paste platitudes and lies. I’d suggest they’re in breach of UK trading standards regulations, but I simply don’t have the energy to continue to battle such a company! You live, and you learn.

Do yourself a favour, buy a different brand, do not do business with this rogue trader.

Update - 6th January 2026 @1930hrs. In response to SkullCandy’s reply to my review and their subsequent direct contact to me via email, I can confirm that a resolution was proposed by them and that I have accepted this in good faith. I have now increased the star rating to two because of this.

Still waiting for order.
Placed order on the 24/12/25
I still have yet to receive an email to say it’s on the way. Tried to contact customer service but they kept saying my tracking number is not recognised. Very frustrating. Really hope I get my order soon as I paid over £200.

Customer service is terrible stay clear of this brand I received a faulty ear bud and multiple Attemps to reach company to get help and no luck at all have a very disappointed child with his broken ear buds

I won some Dime Evo earphones in a work raffle. One earphone doesn't work straight out of the box. I've spent hours on forums and watching videos to try and get the left earbud to work, to no avail. It won't turn on with any button presses, but the LED light shows that it is charging when in the case. Looking online, loads of people have problems with this happening and with just about every model of bluetooth earphones they make.

This is my second product with skullcandy but both products have been defective. Useless company.

As per my last review, useless customer services. I had a reply to say skull candy would contact me directly to discuss and follow up on a warranty claim. Guess what?????? I am still waiting. This was nearly a week ago. As usual, still no sign of any update on my ear buds and still no sign of skullcandy getting intouch!! I stand by my last review. USELESS!!!

Bought headphones for my son last year. One of the earbuds stopped working, so I filed a warranty claim.

The warrant claim could not be completed online on the phone as, when the relevant madel is selected a picture of the of the headphones come up and cover virtually all the screen, including the submit button (I tried this on my personal mobile and work mobile). I submitted a warranty claim through my laptop, this appeared to go through, but no email confirmation has been received.

Tried to contact Skullcandy via website, but cannot speak to an individual and could not get any response via the chat page.

Very poor service

Placed order at beginning of Dec and DPD returned to sender. No idea why as no delivery attempt!. Spoke with Skullcandy online (had to wait hours for a response) They gave me a code to buy the item again, code failed and they took it off my Visa card instead. £169.99!!! (Order 404048960) Phoned USA twice today, just kept on hold. Can’t get a response online or instagram. They now have my money twice and no item received. Seems they are more of a scam than an actual company.

I love skull candy however I ordered some headphones and I requested to return them due to ordering something my boyfriend already had. I was within the 14 days and no one got back to me, Ive found the customer service quite shocking which is unfortunate because I swear by this brand.

Final update 24.12.25. Order arrived this morning after over 2 weeks from placing order! Overall experience poor. Customer service non existent. Automated chat bot that is circular and you can’t ask any specific questions as it limits to their very short default list. Very long delivery times despite what the website advertises and you can’t cancel your order. Don’t order from them directly (I won’t again) and recommend ordering from other retailers which I did out of desperation to ensure kid had them on Christmas Day and was able to collect next day.

Update 23.12.25. Have received email notification order has finally shipped so will wait and see if it arrives and will update rating to reflect accordingly

AVOID AVOID AVOID!!! Follow up review. This company is a complete joke. Take your money and don’t deliver. That’s a breach of contract. Ordered over 2 weeks ago in good time expecting delivery of Christmas presents as they state 1-3 business days but no response, auto bot chat useless, automated responses to reviews about UK stock arrived and working through backlog, and deceiving emails titled “Delayed not forgotten” and that “ We’re working hard to get your order out the door as quickly as possible”. Can’t even cancel the order either so they’ve got your money, don’t deliver, and you can’t cancel!

I set up a chat with customer service regarding a product. They didnt read what I was asking and I had to keep repeating my questions.
They kept using language that I felt was too casual for customer service telling me as much as they would love to help me and telling me to remember to keep smiling and have a great day.
I wasnt offered any information and the suggestions weren't fitting to my request.
I felt the lack of knowledge on the customer service end was poor and multiple times I questioned if I was actually talking to a person.

**Update** you have only refunded me for one pair of headphones and I ordered 2 and you charged me for 2! I want my money back for the second pair please. After taking my money for 2 pairs of headphones with no promise of delivery or schedule I cancelled my order and guess what…..I’ve only been credited for 1 pair! Customer service non existent and you can create as many “tickets” as you like because no one replies! Avoid purchasing if you want your children to have a Christmas present and any money in the bank!

Wish I had read reviews before. Ordered 30.11. and still not received my order. Money for product was taken from my account immediately but item not delivered. Customer Service is non existent. I do not recommend this company.

Customer service is non existent and their update on orders is very poor I ordered a pair of their buds on the 4th December and it's now the 20th December and still have no update on when I'll be getting them. I just keep getting those stupid "hold tight we've got you" email,, I've had to put a review like this because again their customer service is non existent