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Sky - 28 North End, Croydon Reviews 

39
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TrustScore 4.5 out of 5

4.5

Telecommunications Service Provider
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Sky Shop, Unit 4, 28 North End, CR01UB Croydon, GB

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02034 220360

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Rated 1 out of 5 stars

I visited to buy Samsung A 57 mobile. But that was very expensive 624 £. I checked in argos 459 £ with same specifications. I know that 624 was included earbuds. But its doesn't make good sound earbud... See more

Company replied

Rated 5 out of 5 stars

"I had a great experience with Malik in the sky store in West Croydon branch. The staff were friendly, helpful, and provided excellent customer service. Malik were attentive to my needs and made the... See more

Rated 5 out of 5 stars

Prakash has been marvellous. He is very professional, knows his product inside out and is very friendly and helpful. I would highly recommend both him and the Croydon store.

Rated 1 out of 5 stars

Most reviewers were unhappy with their experience overall. Sky refuse to sent my puk code after cancelling my mobile contract for over 4months and charging the mobile every month Many customers e... See more

Company replied

Company details

  1. Telecommunications Service Provider

Written by the company

Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.

Contact info

  • Sky Shop, Unit 4, 28 North End, CR01UB, Croydon, United Kingdom

  • 02034 220360

4.5

Excellent

TrustScore 4.5 out of 5

39 reviews

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4.5

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(39)

10,453 reviews in the last 12 months

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Rated 1 out of 5 stars

I visited to buy Samsung A 57 mobile

I visited to buy Samsung A 57 mobile. But that was very expensive 624 £. I checked in argos 459 £ with same specifications. I know that 624 was included earbuds. But its doesn't make good sound earbuds come with mobile but the price is too high. Please at least some reasonable amount should be.

April 13, 2026
Unprompted review
Sky - 28 North End, Croydon logo

Reply from Sky - 28 North End, Croydon

Hey there, we’re sorry to hear that the price of the Samsung A57, including the earbuds bundle, didn’t feel reasonable compared to other retailers. We understand how important it is to find the right balance between features, accessories, and cost.

If you’d like, we can take another look at the available offers and see whether there’s an alternative package or promotion that better suits your expectations.

You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks for taking the time to share your thoughts — we’re here whenever you need us. - Thanks, Allan.

Rated 5 out of 5 stars

Very helpful

Prakash was very helpful and clearly explained all of the options and packages available to us. Thank you

April 6, 2026
Unprompted review
Rated 1 out of 5 stars

Sky refuse to sent my puk code after cancelling my mobile contract for over 4months and charging the mobile every month

Most reviewers were unhappy with their experience overall. Sky refuse to sent my puk code after cancelling my mobile contract for over 4months and charging the mobile every month Many customers expressed dissatisfaction with the service and customer support, often finding it difficult to reach an agent and experiencing issues with contract updates and problem resolution.

Sky refuse to sent my puk code after cancelling my mobile contract for over 4months still waiting, and they are charging the mobile every month. i been held to my account, i have just paid this month bill, hoping to receive my puk code, they did not call back as they promise. i was charge a late payment this month. You can not speak to a customer service, they put you on hold and cancel the phone later, severally, they promise to email the puk code and yet still waiting for, is unfair and is not professional. i been with SKY over 13years, they say they value my loyalty, as soon as i decided to another service provider, its taken me nearly a year , it took me nearly 6months to move my broadband to another provider

Ive been stuck in a shelve only to wait another month to pay mobile phone again! can somebody help!!!!

March 4, 2026
Unprompted review
Sky - 28 North End, Croydon logo

Reply from Sky - 28 North End, Croydon

Hi there,

We’re really sorry to hear about the experience you’ve had. Waiting months for a PAC or PUK code, being told you’ll receive call backs that never happen, and being charged after cancelling your contract is incredibly frustrating, and absolutely not the standard of service we want any customer to experience.

You should never be left feeling “stuck” on an account or chasing the same issue for this long, especially after being with us for over 13 years. We understand how upsetting and unfair this must feel, and we’re genuinely sorry that you’ve been struggling to get this resolved.

It’s also extremely disappointing to hear that your calls were disconnected and that you were charged a late fee while still trying to sort out the issue we should have helped with. That isn’t acceptable, and your feedback will be passed on so we can look into what has gone wrong and improve the support we provide.

If you still need help, please get in touch using the links below. We’ll make sure you’re guided to the right team:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thank you for taking the time to share what’s happened. You deserved far better support than this. Thanks, Becca.

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