Right I am trying to download a game and Because sky havnt put the wires in yet it’s taking 4 hours to download farming simulator I think someone at sky should pull there fingers out and put the blood... See more
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Location
Switch locationSky Pod, 17 Lower West Mall, Brent Cross Shopping Centre, NW4 3FP Brent Cross, GB
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Sky don't adhere to agreed prices agreed at the start of the contract and package pricing is made Confusing and is misleading. Sky sports is a waste of money as most major sporting events are now on T... See more
Company replied
Farah give us an excellent customer service, really knowledge and helpful. Happy with the outcome.
Farah is an amazing sales advisor, she knows exactly what to say and do. She has helped m a lot with what I was looking for. Very satisfied with what I purchased from her! :)
Company details
Written by the company
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Contact info
Sky Pod, 17 Lower West Mall, Brent Cross Shopping Centre, NW4 3FP, Brent Cross, United Kingdom
- 02082 038394
3.9
Great
14 reviews
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Right I am trying to download a game…
Right I am trying to download a game and Because sky havnt put the wires in yet it’s taking 4 hours to download farming simulator I think someone at sky should pull there fingers out and put the bloody wires in. In for full fibre because I have had it I’ll take me business to EE when this fixed contract ends
July 5, 2026
Unprompted review
Reply from Sky - Brent Cross Shopping Centre, London
Hi Charlie. Thank you for taking the time to leave your review.
I'm sorry to read that you're unhappy with the broadband speeds available in your area.
I can appreciate how frustrating it is when you're waiting for a game to download and feel that your connection isn't keeping up with your needs.
I also understand your disappointment regarding full fibre availability. Access to faster broadband services can depend on local network infrastructure, and I can see why you'd be frustrated if the service you're looking for isn't currently available where you live.
It's clear that your experience has left you feeling that the service isn't meeting your expectations, and I'm sorry that this has led you to consider moving to another provider when your contract comes to an end.
Please get in touch using the contact options below, if you'd like to discuss this further:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us. Thanks, Danielle
Farah helped me get a sky deals
Farah helped me get a sky deals. Good customer service
June 7, 2026
Unprompted review
Farah was an excellent CSO
June 7, 2026
Unprompted review
Farah helped and explained me about the…
Farah helped and explained me about the tv channels and broadband. She is very helpful and calm. Thanks for your support .
June 6, 2026
Unprompted review
Farah haled me out tidayy
June 2, 2026
Unprompted review
I bought an iPhone 17pro max from sky
I bought an iPhone 17pro max from sky. The device they sent me was problematic. I couldn’t use the data of my plan unless I kept switching from airplane mode to normal or if I switched the devise on and off. I couldn’t make calls as the screen was freezing all the time, I didn’t really have a phone. I called them and they suggested to cancel and refund the contract and send me a new device based on a new contract. That means that they would refund the 186£ I paid as a deposit for the first contract with the problematic device and I had to pay a new deposit for the new decide and contract. It’s been over a month that I still haven’t received any refund from sky about the cancelled contract. I have called several times and they reassured me that the money would be into my bank account within the next two days . However it’s been over 6 weeks and still nothing . I have called the customer service several times and I have even tried the chat option. Every time the same. Not only that but I realised that they charge me for two contracts instead of one! I haven’t paid the bill and I can’t use my SIM card and I still have issues with the replaced devise as well! No refund yet either!!!! Really bad company! Stay away!!!!!
April 16, 2026
Unprompted review
Reply from Sky - Brent Cross Shopping Centre, London
Hi there, we’re really sorry to read about your experience. We completely understand how frustrating it must have been to receive a faulty device, go through the process of replacing it, and then still be dealing with refund delays and billing issues. This isn’t the level of service we want any of our customers to have.
It’s especially concerning to hear you’ve had to chase your refund for over six weeks and that you appear to be charged for two contracts, as well as still experiencing issues with your replacement device. We can appreciate how stressful and inconvenient this must be.
We’d really like the chance to put this right for you.You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Claire
Farah give us an excellent customer…
Farah give us an excellent customer service, really knowledge and helpful.
Happy with the outcome.
May 30, 2026
Unprompted review
Farãh helped me today
March 27, 2026
Unprompted review
Farah’s experience is good
Farah’s experience is good
Good service provided by she
March 27, 2026
Unprompted review
TV and Broadband Assistance
Facundo was amazing, answered all my questions and explained everything very clearly.
March 24, 2026
Unprompted review
Farah is an amazing sales advisor
Farah is an amazing sales advisor, she knows exactly what to say and do.
She has helped m a lot with what I was looking for.
Very satisfied with what I purchased from her! :)
March 15, 2026
Unprompted review
Great costume support (patient and…
Great costume support (patient and friendly)
March 14, 2026
Unprompted review
Sky don't adhere to agreed prices…
Sky don't adhere to agreed prices agreed at the start of the contract and package pricing is made Confusing and is misleading. Sky sports is a waste of money as most major sporting events are now on TNT at additional cost. Sky broadband pricing also has risen after being told prices would not go up. Hence why I leaving.
February 25, 2026
Unprompted review
Reply from Sky - Brent Cross Shopping Centre, London
Hello, Canny. Thank you for sharing your experience with us. We’re sorry to hear that the pricing of your package and the changes during your contract have left you feeling misled. Clear and consistent pricing is something we aim for, and it’s disappointing to learn we haven’t met that expectation for you.
We understand your frustration around sports coverage and the shift in broadcasting rights, as well as the impact of broadband price changes after you were advised otherwise. We never want anyone to feel they’re not getting the value they were promised.
If you’re willing, we’d appreciate the chance to review your account and understand what went wrong. You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Matt
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