Sky - Chapelfield Shopping Centre, Norwich Reviews 

2
TrustScore 3.5 out of 5

3.3

Intu Chapelfield, St Stephens Street, NR1 3SH Norwich, Norfolk, GB


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Company details

  1. Telecommunications Service Provider

Written by the company

Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.


Contact info

  • Intu Chapelfield, St Stephens Street, NR1 3SH, Norwich, Norfolk, United Kingdom

  • 01603 616219

3.3

Average

TrustScore 3.5 out of 5

2 reviews

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3.3

All reviews

(2)

10,410 reviews in the last 12 months

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Rated 1 out of 5 stars

A terrible service from sky today by…

A terrible service from sky today by the assistant in chantry place in Norwich this morning Friday 26 ..first I suggest the management get their workers off their phones…standing behind a lady today waiting to be seen he the man with sky shirt on was having a private chat not serving the lady she left fed up of waiting leaving me next ..I wanted some answers to question before I take out sky he could not be bothered my opinion so now sky lost two customers….my advice get the training soughted out and get them off their phones ….this could be the worst service I have came across…I leave positive feedback on trust pilot but if bad service it needs to be shared….

June 26, 2026
Unprompted review
Sky - Chapelfield Shopping Centre, Norwich logo

Reply from Sky - Chapelfield Shopping Centre, Norwich

Hi Roger,

Thanks for taking the time to share your experience.

This isn’t the standard we aim for, and I’m sorry to learn how your visit left you feeling. Our store teams should always be focused on customers and ready to help with any questions, especially when you’re considering joining us.

We appreciate your feedback. If you'd like to discuss anything further, please get in touch using the contact options below;

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
 
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks, Michelle

Rated 5 out of 5 stars

Steve from sky

Steve from sky has been most helpful kind and caring towards me and my grandad in helping us redo his sky package amazing customer service great chap. Thank-you

May 2, 2026
Unprompted review

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