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Sky - Elmsleigh Shopping Centre, Staines Reviews 

14
•
TrustScore 4 out of 5

4.1

Telecommunications Service Provider
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Elmsleigh Shopping Centre, 62 South Street, TW18 4QF Staines, Middlesex, GB

•
01784 458922

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Rated 1 out of 5 stars

We have recently been looking to change our provider for TV Broadband and mobile phones to consolidate and reduce costs. After looking at several options we decided as a family to go with SKY at their... See more

Company replied

Rated 5 out of 5 stars

I have been served by Mihai and Arek and have received a very good service and advice. They have by given me the best deals for broadband, TVs & Mobiles. Highly recommended 👌

Rated 5 out of 5 stars

Great service by Ali. Quick, efficient, friendly with no hard selling. All sorted and transferred from VM in 20 minutes.

Rated 1 out of 5 stars

Not happy with sky I tried to buy new phone they didn’t gave me response

Company replied

Company details

  1. Telecommunications Service Provider

Written by the company

Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.

Contact info

  • Elmsleigh Shopping Centre, 62 South Street, TW18 4QF, Staines, Middlesex, United Kingdom

  • 01784 458922

4.1

Great

TrustScore 4 out of 5

14 reviews

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4.1

All reviews

(14)

10,443 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service by Ali

Great service by Ali. Quick, efficient, friendly with no hard selling. All sorted and transferred from VM in 20 minutes.

July 10, 2026
Unprompted review
Rated 1 out of 5 stars

Changing TV ?Broad band & Mobile hell

We have recently been looking to change our provider for TV Broadband and mobile phones to consolidate and reduce costs. After looking at several options we decided as a family to go with SKY at their Staines stall/site . There are four of us in the family and we wanted the above bundle to include four phones. Although the TV and broadband were ok we could only put three of the four phones on the one account (although this was supposed to be ok). That being said the sales person was very helpful and was doing their best to get this through for us by adding a second account. This is were a computer glitch appeared and several hours over multiple day has ensued not to mention an upfront cost for each account . Whilst trying to sort this our we have spoken to several Sky customer services departments and the sales person has spoken to the head office and I can not fault his dedication or service level. However, despite his effort we keep being told it is a computer error and that they will send a different link to resolve the issue. Unfortunately this was always the same link with the same result ( the definition of insanity as I believe its said). I have now left this with our helpful sales person in Staines to try to resolve. The issue here is not the product or the customer service but when this went wrong nobody in authority seem to know or care how this could be resolved and as a NEW customer that is utilising a lot of their services it dose not sit well with me

May 23, 2026
Unprompted review
Sky - Elmsleigh Shopping Centre, Staines logo

Reply from Sky - Elmsleigh Shopping Centre, Staines

Hello Nigel,

Thank you for your feedback .I'm really pleased to hear the support from our Staines colleague stood out—they clearly went above and beyond to help.

I'm sorry, however, for the frustration caused by the technical issues and repeated errors when setting up your accounts. We understand how disappointing this is, especially as a new customer, and this isn’t the experience we aim to provide.

If you need more support, we're here to help out. You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks,
Lauren

Rated 5 out of 5 stars

Mihai was a STAR!

Great experience with this Sky branch. Bought a phone and everything was smooth from start to finish. The customer service was especially impressive - friendly, responsive, and really helpful throughout. Would definitely recommend and shop here again.

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with Sky…

I had a fantastic experience with Sky today, thanks to AREK. He was incredibly helpful, friendly, and professional throughout the whole process. He took the time to explain everything clearly and helped me find a great deal on my broadband and TV package.

Nothing felt rushed, and he made sure I was completely happy with my choice. It’s rare to get such excellent customer service these days, but AREK really went above and beyond.

Thank you, AREK — you made my day! Highly recommended.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Arek was fantastic

Arek was fantastic! He is very professional and he knew all the answers to our questions. I recommend Arek with all my heart!

March 12, 2026
Unprompted review
Rated 1 out of 5 stars

Not happy with sky I tried to buy new…

Not happy with sky I tried to buy new phone they didn’t gave me response

February 28, 2026
Unprompted review
Sky - Elmsleigh Shopping Centre, Staines logo

Reply from Sky - Elmsleigh Shopping Centre, Staines

Hi Kirti. Thanks for getting in touch, and I’m really sorry to read you didn’t receive a response when you tried to buy a new phone. I completely understand how frustrating that must feel.
I’d like to check what happened and make sure I can get this sorted for you.

If you still need some assistance, you can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Danielle

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