Sky - Golden Square Shopping Centre, Warrington Reviews 

Fast efficient service, good price. Extremely helpfull

Excellent service from Dale once again, having been twice Dale has been polite and courteous and solved the issues

Wonderful experience with (Mark) at sky store Warrington. He is very helpful and explain every thing to me regarding the contract.

Absolutely easy and fast to do an lynn was very helpful and friendly would recommend this aeevice

Lynn was brilliant - really quick and efficient- kind and chatty - explained everything simply and tried to help with all sky packages. Three mobiles sorted and broadband as well

Lynne was extremely helpful, friendly and knowledgeable, she saved us money and gave some good advice on broadband and phone packages.

Fantastic young lad, very knowledgeable, helpful and friendly

I have had one of the worst customer experiences of my life dealing with Sky over the past three years.
My monthly payments were increased multiple times (more than five occasions) without any clear or prior notification. These increases were applied automatically via direct debit, despite my understanding that I had agreed to a fixed-term contract, aside from standard inflation adjustments.
When I raised concerns, my issues were repeatedly logged as “queries” rather than formal complaints, which significantly delayed any proper investigation. On one occasion, I was even told by a supervisor that my complaint would be escalated to a resolution team with a response expected within 6–8 weeks — however, no response was ever received.
I also had a concerning experience with Sky sales representatives in a shopping centre, who informed me that certain deals had not been disclosed to me and suggested cancelling my contract and opening a new one under my wife’s name. I found this advice highly inappropriate and misleading, and it raised serious concerns about the company’s sales practices.
Due to the ongoing billing issues, I eventually stopped payments, at which point my account was restricted and I was unable to contact Sky support, as all communication channels redirected me to payment demands. This left me effectively blocked from resolving the issue.
Despite escalating the matter and following the proper complaints process, Sky concluded that there was no fault on their side and required full payment, including the threat of debt collection (if the payment is not received). I paid the amount under pressure to avoid further consequences.
Overall, this experience reflects a lack of transparency, poor complaint handling, and inadequate customer support. I would strongly advise others to carefully monitor their billing and be cautious when entering into contract with Sky!

Mark was absolutely brilliant he walked me through everything (I'm old) looking forward to having Sky installed, he gets 10 stars from me.

Excellent customer service from Mark credit to the team