Sky are running evil call centres
65 yes 65 days without My sons phone no working.
How disgusting is that.
So last week an advisor failed to send out a sim so I made yet another complaint and spoke to a floor supervisor whom I spent over 40 minutes on the phone for her to talk dribble.
Now she promised faithfully that she has ordered a sim,
And the fact she would call me on Monday,
She has failed sky have failed I really don’t know what else to do.
No manager will call me yet you have conned me out of money on the promise of a working phone.
So my son lost his grandad and he left messages on that phone which you have failed to sort out.
So me & the wife have decided that if this phone isn’t on by Friday this week I will take a hammer to the new tablet and all the phones and even the sky q box.
I am not gonna pay another bill from Friday and unfortunately I will be ringing ofcom tomorrow saying what a horrible customer service that doesn’t care & telling them all the lies you and Daniellehave said.
Why lie it’s heartbreaking for my son whom can’t listen to the voicemails on his phone.
Now as this is beyond the joke it’s disgusting vile and sky mobile are horrible people I don’t understand why you cannot have switched the phone on instead of dragging it out for 2 months.
You have even lied to my wife even on the day of her dad’s funeral.
So you will pay for your mistakes
So am fed up so is my wife & son.
What are you going to do
Don’t say contact us on facebook or instagram because I don’t have.
Worse pathetic company
Reply from Sky - One Stop Shopping Cente, Perry Barr
Hi Andrew, I’m really sorry to hear everything your family has been going through, especially after the loss of your father in law. That alone is incredibly difficult, and I can understand how much harder this situation has felt on top of that. Not being able to access the voicemails your son treasures must be deeply upsetting for all of you.
It’s clear you’ve had a very stressful time trying to get the SIM issue sorted, especially after being told it had been ordered and then not receiving the follow up you were expecting. You should always feel that things are being handled properly and that you’re being kept informed, and I’m sorry this has gone on for so long without a resolution. We would really like to help get to the bottom of the mobile issues you’re facing so you can finally get the phone working again.
I also want to gently mention that damaging Sky equipment won’t resolve the situation. We wouldn’t be able to offer replacements for devices that have been intentionally broken, and if there is any remaining balance to pay on a device, that would still need to be settled. The Sky Q box is also loaned to you as part of your service, so if you ever cancel, it must be returned or a non return charge would apply. I don’t want this to add any extra stress or unexpected costs for you.
You mentioned you don’t use Facebook or Instagram, and I completely understand that. If you decide to create an account on either platform, we can help you further online once you have access. If you prefer not to create one, the best way for us to support you directly would be to give us a call so we can look into this properly for you.
You can get in touch with us by using these links
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for sharing your experience. We are here whenever you need us.
Thanks, Heather
