Bad internet conectivity and charges to exit. I moved to Sky in December, during the 6 months my internet was bad, intermitent connection, I lost connection during calls. I did all the steps by steps... See more
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Location
Switch locationSky Pod Kiosk 11UM, The Oracle Shopping centre, Bridge Street, RG1 2AG Reading, GB
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See what reviewers are saying
Ravi was helping me to switch the broadband/tv contact. He was very helpful, he is the BEST. 🌟🌟🌟🌟🌟
Excellent service very knowledgeable and helpful in finding the right package for our needs.
Pete has provided excellent service showing endless patience and kindness.
Company details
Written by the company
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Contact info
Sky Pod Kiosk 11UM, The Oracle Shopping centre, Bridge Street, RG1 2AG, Reading, United Kingdom
- 01189 505940
3.9
Great
7 reviews
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Bad internet conectivity and charges to…
Bad internet conectivity and charges to exit.
I moved to Sky in December, during the 6 months my internet was bad, intermitent connection, I lost connection during calls. I did all the steps by steps of the app, I open tickets in several times and they never solved the issues. I work and study from home, so I had no other option of leaving. Of course, even the poor service they charged me for early termination. The poor connection really affected my work performance and studies. I wouldn't recommend at all. Previous was BT perfect service, and now Hyperoptic perfect connection and answers too.
June 26, 2026
Unprompted review
Reply from Sky - The Oracle Shopping Centre, Reading
Hi Agustina,
Thank you for your review. I'm sorry to read about your experience. I apologise for the ongoing issues with your connection and the lack of resolution despite multiple contacts, as this is not the level of service we aim to provide. We understand how this has impacted your work and studies. Please contact us directly if you need assistance and we can work towards addressing your concerns.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Gillian
Pete has provided excellent service…
Pete has provided excellent service showing endless patience and kindness.
May 20, 2026
Unprompted review
Ravi was helping me to switch the…
Ravi was helping me to switch the broadband/tv contact. He was very helpful, he is the BEST.
🌟🌟🌟🌟🌟
April 18, 2026
Unprompted review
Hi from reading I’m sky customer from…
Hi from reading I’m sky customer from last 2/3 year and I really appreciate Jammy and Abbas service from your staff they are so nice persons whenever I get stucked to buy any products from sky they always guide me with politely and friendly…
April 6, 2026
Unprompted review
Excellent service very knowledgeable…
Excellent service very knowledgeable and helpful in finding the right package for our needs.
April 4, 2026
Unprompted review
Excellent and professional advice with…
Excellent and professional advice with the product
March 28, 2026
Unprompted review
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