Sky - The Treaty Shopping Centre, London Reviews 

Melvin as usual is always helpful. So happy with Sky.

Melvin help me with sky SIM services. Very good service. Thankyou

Good service, Melvine

Good experience with the sales assistant:) Melvin thank you 🙏🏻

Melvine was very honest and helpful. Gave me enough time to think and make my decision to switch my sim plan.

Melvaine did a great job
Thank you

Melvin’s who served us was extremely helpful and friendly and we are very happy with his explanations,he’s credit to your company.
Shahram Mahdavi

Melvin is very kind and helpful. Thank you

Very good service by Melvin. I recommend.

I highly recommend Sky the guys here are very helpful. Melvin was great. Thank you

Melvin was very informative, support and spoked very nice with me. He was excellent.

I am writing to express both my appreciation for some outstanding members of your team and my dissatisfaction with the customer service I received during a recent issue with my mobile service.

After purchasing a new phone, I was unable to get any service when inserting my SIM card. As my phone number is linked to my banking, appointments, and many other important aspects of my daily life, I needed the issue resolved urgently.

I made an appointment at the Sky Treaty Centre in Hounslow, where I was assisted by Ravi and Melvin. Both gentlemen were exceptionally polite, professional, and helpful. They took the time to understand my situation and contacted customer services on my behalf to determine whether I required an eSIM or a replacement SIM card.

Unfortunately, my experience with customer services was extremely disappointing. The first female advisor I spoke to was rude, repeatedly interrupted me, and showed little interest in understanding my situation. Rather than listening to my concerns, she continued repeating the same information without offering any practical solution.

I explained that I had been a loyal Sky customer for more than five years and that the lack of support was leaving me with no option but to consider switching to another network. Her response was simply to tell me that I had already been speaking for ten minutes. Given that my banking cards, appointments, and other essential services were linked to my phone number, I found this response dismissive and unhelpful.

I requested to speak with a supervisor or manager. After considerable back-and-forth, instead of transferring me to a supervisor as requested, she transferred me to another female advisor in the technical department. Unfortunately, this second advisor was also unhelpful and came across as rude.

At that point, Ravi from the Sky Treaty Centre kindly took over the call on my behalf. He spoke with the advisor, who eventually transferred him to another department, where he spoke with a gentleman named Fayzan. Together, Ravi and Fayzan were able to resolve my issue quickly and efficiently.

I would like to formally recognise and thank Ravi, Melvin, and Fayzan for their excellent customer service. They were professional, courteous, and genuinely committed to helping me. Their efforts are the reason my issue was resolved and why I am still considering remaining a Sky customer.

At the same time, I would like this email to be treated as a formal complaint regarding the two female advisors I dealt with, particularly the first advisor who was rude, repeatedly interrupted me, and failed to transfer me to a supervisor when I specifically requested one.

What I find most frustrating is that the staff at the Treaty Centre were able to resolve my problem within approximately ten minutes, yet I spent over thirty minutes dealing with unhelpful and discourteous customer service representatives who failed to provide a solution.

I would appreciate it if this matter could be investigated. I am happy to provide further details regarding the call so that it can be located and reviewed.

Until this experience, I had been extremely satisfied with Sky's service and considered myself a loyal customer. I hope this feedback is taken seriously so that other customers do not have a similar experience.

Very good service from Melvin. I recommend sky

The customer care agent Melvin over the sky at the store is overwhelming he recieved me in spoke in a very friendly manner and he he really understood my query and resolved my issue with a great patience he definitely should be promoted to higher positions.

Melvin was very nice. Explained everything how to switch credit.

Melvin was very friendly and professional, thank you

Melvine was very helpful, he helped me in getting in touch with the customer services and buying a laptop and resolving my issue.thank you so much

Melvine is very good seles advisor,
I appreciate, he is very helpful person
Thank you sky team.