Haroon amazing customer service and very helpful. Explained everything we needed very clearly. Would definitely recommend speaking to Haroon about your broadband and tv.
Location
Switch locationSky Pod UMC3, The Trafford Centre, Trafford Park,, M17 8AA Manchester, GB
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Haroon was fantastic, incredibly knowledgable, not a pushy sales guy! Incredibly friendly and spent time making sure we got the right product!
Sarah did an amazing job today for me when I was asking about my Sky details She was efficient, knowledgeable and oh so helpful in every way. An amazing advisor who helped me reduce my bill! She ce... See more
I’ve been dealing with an ongoing complaint with Sky since January, and unfortunately the experience has been incredibly frustrating. Despite multiple attempts to resolve the issue, I’ve found c... See more
Company replied
Company details
Written by the company
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Contact info
Sky Pod UMC3, The Trafford Centre, Trafford Park,, M17 8AA, Manchester, United Kingdom
- 01617 494907
4.7
Excellent
35 reviews
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Haroon amazing customer service and…
Haroon amazing customer service and very helpful. Explained everything we needed very clearly. Would definitely recommend speaking to Haroon about your broadband and tv.
July 13, 2026
Unprompted review
For a start I came to sort my mobile…
For a start I came to sort my mobile out for piggybank and Saif was the most helpful person. Very caring and doing a great job. I would've been lost without him.
July 10, 2026
Unprompted review
Amaan was great
Amaan was great, amazing service and made the experience smooth.
July 6, 2026
Unprompted review
Very good service and knowledgeable…
Very good service and knowledgeable staff - Amaan
July 6, 2026
Unprompted review
Haroon was fantastic
Haroon was fantastic, incredibly knowledgable, not a pushy sales guy! Incredibly friendly and spent time making sure we got the right product!
July 4, 2026
Unprompted review
I have been coming to Hamza for over a…
I have been coming to Hamza for over a year and he always gives me the best offers and makes sure to take care of me. He explains everything and makes sure I understand properly. Hamza is the guy you want to go to.
June 30, 2026
Unprompted review
Haroon was most helpful and informative…
Haroon was most helpful and informative and helped me switch from virgin over to sky with a better deal.
June 29, 2026
Unprompted review
Amaan was excellent
Amaan was excellent, explained everything thoroughly and made the process nice and smooth!
June 26, 2026
Unprompted review
Big shoutout to Saif
Big shoutout to Saif, sorted my internet issues out which I’ve been stressing about for quite some while. Amazing service and deal package in the end. Very happy!
June 25, 2026
Unprompted review
Sarah was a great help
Sarah was a great help
So amazing helped with new contract and answered all my questions couldn’t ask for better
June 24, 2026
Unprompted review
Sarah what a fantastic sales help us…
Sarah what a fantastic sales help us set up sky tv up very professional and 5 star service
June 13, 2026
Unprompted review
Very helpful gentleman Hamza explained…
Very helpful gentleman Hamza explained everything in detail and we got a great deal
June 13, 2026
Unprompted review
Signed with skytv today what an amazing…
Signed with skytv today what an amazing service provided by Sardar thank you so much , looking forward to watching skytv
June 10, 2026
Unprompted review
Hamza was brilliant talked us through…
Hamza was brilliant talked us through the offers. Left very happy. Thank you.
June 9, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Terrible service (customer service and signal)
I’ve been dealing with an ongoing complaint with Sky since January, and unfortunately the experience has been incredibly frustrating. Despite multiple attempts to resolve the issue, I’ve found customer service to be unhelpful and unable to provide a satisfactory solution.
What was particularly disappointing was being advised by a representative to simply cancel my mobile contract rather than having the issue properly investigated and resolved. As a long-standing customer, this felt dismissive and completely unacceptable.
Communication has been poor throughout, and there seems to be very little ownership of customer problems. I would expect a company of Sky’s size to provide far better support and accountability. Based on my recent experience, I cannot recommend their customer service.
4826190649 complaint
April 23, 2026
Unprompted review
Reply from Sky - Trafford Centre Pod, Manchester
Hi there, Thank you for taking the time to share your experience, we’re really sorry to hear how frustrating this has been for you.
An issue remaining unresolved since January, along with the level of service you’ve described, is far from what we aim to provide. We completely understand how disappointing it must feel, especially as a long-standing customer, to feel that your concerns haven’t been properly addressed or taken ownership of.
We’re particularly concerned to hear that cancelling your contract was suggested as a solution, rather than taking steps to fully investigate and resolve your complaint. That’s certainly not the experience we want you to have, and we’ll be taking this feedback seriously.
We’d really appreciate the opportunity to review your case in detail and work towards a proper resolution for you. Please get in touch with us directly, and we’ll ensure this is escalated and handled with the attention it deserves.
Thank you again for bringing this to our attention, and we’re genuinely sorry for the impact this has had. We hope we can begin to restore your confidence in us.
You can get in touch with us by using the following link or by using the MySky App 📲:
🖥️ https://www.sky.com/help
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks, Norelle
Saif was fantastic
Saif was fantastic. He clearly and concisely explained the benefits of your products and made sure that we were happy with everything. A true credit to your business
June 8, 2026
Unprompted review
Excellent service from Sarah today
Excellent service from Sarah today. Absolutely brilliant
June 7, 2026
Unprompted review
Excellent service from Sarah
Excellent service from Sarah. Saved us money snd gave us lots of options going forward
June 7, 2026
Unprompted review
Met Sardar today and sorted my a great…
Met Sardar today and sorted my a great package today, saving me money!
Great customer service
June 6, 2026
Unprompted review
Sardar was very friendy and helpful and…
Sardar was very friendy and helpful and a pleasure to meet, great deal made highly recommended
June 3, 2026
Unprompted review
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