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Sky - White Rose Shopping Centre, Leeds Reviews 

18
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TrustScore 4 out of 5

4.0

Telecommunications Service Provider
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Sky Pod, White Rose Shopping Centre, Dewsbury Road, LS11 8LU Leeds, GB

•
01132 715689

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Rated 1 out of 5 stars

Very poor customer service. I called Sky several times over the past week asking for a cable to be removed from my house so I can paint the exterior. Despite explaining the situation repeatedly... See more

Company replied

Rated 5 out of 5 stars

Went to white rose centre and was approached by a sky sales assistant tariq. He was absolutely amazing went through everything with us and we ended up getting a Samsung 25 with the correct amount of d... See more

Rated 1 out of 5 stars

Think it's time to cancel sky been with them 6 years now Every morning before work sky won't turn on got to press and hold the power button not easy when it's behind the tv on wall Then when it... See more

Company replied

Rated 5 out of 5 stars

We came to white Rose and Arina signed it us up for tv and explained everything to us! Definitely recommend her.

Company details

  1. Telecommunications Service Provider

Written by the company

Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.

Contact info

  • Sky Pod, White Rose Shopping Centre, Dewsbury Road, LS11 8LU, Leeds, United Kingdom

  • 01132 715689

4.0

Great

TrustScore 4 out of 5

18 reviews

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4.0

All reviews

(18)

10,410 reviews in the last 12 months

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Rated 1 out of 5 stars

Sky service - very unprofessional

Very poor customer service.

I called Sky several times over the past week asking for a cable to be removed from my house so I can paint the exterior. Despite explaining the situation repeatedly to different agents, no one was able to provide a solution.

Instead, I was told to contact Openreach myself, even though Sky should have been able to advise me properly or arrange the correct process. To make matters worse, one of the agents ended the call while I was still trying to explain the issue.

The whole experience has been frustrating, time-consuming, and disappointing. I expected much better customer service from Sky.

July 27, 2026
Unprompted review
Sky - White Rose Shopping Centre, Leeds logo

Reply from Sky - White Rose Shopping Centre, Leeds

Hi,

I'm sorry to hear about your experience and the frustration this has caused.

I can appreciate how disappointing it must have been to contact us multiple times for assistance and feel no closer to a resolution. You should have been given clear guidance on the correct process, and I'm sorry if this wasn't the case.

I'm also concerned to hear that one of the calls ended while you were still explaining the issue. This isn't the level of service we aim to provide, and I understand why this left you feeling let down.

If you still need us to look into anything specific or help get things back on track, we’re here and happy to support.

You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks,
Lauren

Rated 1 out of 5 stars

Think it's time to cancel sky been with…

Think it's time to cancel sky been with them 6 years now
Every morning before work sky won't turn on got to press and hold the power button not easy when it's behind the tv on wall
Then when it does work same old crap on
Or and another thing if I want to watch a good film after pay extra to watch it
And I paid £40 each box for my daughters room if and when I cancel I after send them back I paid for them il keep them that a joke is that what am I paying for it's horrible
Time for sky tv to shut up shop let someone else have ago can't do any worse staff at white rose don't have a clue talk crap

June 30, 2026
Unprompted review
Sky - White Rose Shopping Centre, Leeds logo

Reply from Sky - White Rose Shopping Centre, Leeds

Hi Steven, I’m sorry to hear that you're thinking of leaving after being with us for 6 years.

I can appreciate how disappointing it is when your equipment isn't working as expected, especially if you're having to manually restart it each morning just to get it up and running. That's certainly not the experience we'd want you to have.

I also understand your concerns around content costs and equipment. While some films and events do carry an additional charge, and Sky equipment may need to be returned when a subscription ends, I appreciate it can feel frustrating if this wasn't what you expected.

I'd like the opportunity to look into the issues you're having with your TV service and discuss any concerns around your account.

Please reach out to me directly and I'll be happy to help.
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks, Carol

Rated 5 out of 5 stars

Went to white rose centre and was…

Went to white rose centre and was approached by a sky sales assistant tariq. He was absolutely amazing went through everything with us and we ended up getting a Samsung 25 with the correct amount of data thst I needed. Amazing customer service would highly recommend if you are thinking about getting sky or sky mobile ThanksTariq

April 18, 2026
Unprompted review
Rated 2 out of 5 stars

No comment.

No comment.

February 26, 2026
Unprompted review
Sky - White Rose Shopping Centre, Leeds logo

Reply from Sky - White Rose Shopping Centre, Leeds

Hello Renu,

Thanks for taking the time to share your review.

If there is anything we can do to help then you can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click

📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks, Jason

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