Skyline Direct Reviews 

3,207
•
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Been trying to get in contact with them for a week now they don’t answer the phone or return emails, have they stopped operating

Rated 5 out of 5 stars

I've been a skyline customer for several years now. Affordable repayment plans, good communication between them and myself, fast reply and direct help advice and contact from my agents. I've had 3 one... See more

Rated 5 out of 5 stars

I have known Donna for many many a years now wht company domna is with so am I lol 😆 now donna has been with u guys nearly 3years and again I have never been let down from Donna or company, Donna goe... See more

Rated 5 out of 5 stars

I applied for a loan during the week and Mari helped me with the application process and assisted in letting me know what information was needed . I signed and the money was in my account straight awa... See more

Company details

  1. Non-Bank Financial Service

Information provided by various external sources

Skyline Direct: A trusted lender in Northern Ireland and Central Scotland for over 60 years. We offer personal loans that can be paid back through your bank account by debit card or have one of our local reliable agents call at your home for your payment. You can get in touch by going to www.skylinedirect.com or you can call us on 0800 470 3205


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.4

All reviews

(3,207)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Pathetic

Pathetic, Dishonest, Untrustworthy. You've heard of the Dallas Cowboys, maybe even the Craigavon Cowboy's, today I bring you, THE BELFAST COWBOYS!!!! Complaints department doesn't exist, or rather, they don't like to deal with a complaint, especially a genuine one. They totally ghosted me for the 1st 3 complaint emails, zero, nothing, then I mentioned taking it to the Financial Ombudsman and hey bingo, I had a response in 10 mins, comical. Skyline obviously didn't even consider my complaint, how could they as there were 6 loans issued in just over 18 months and they managed to issue a final response in under an hour. My complaint was partially upheld by the Financial Ombudsman but they are now ghosting and disrespecting the authority of the Ombudsman after several attempts by the regulator have been totally ignored. Maybe that's how they deal with a complaint, say nothing and who knows, maybe it'll go away? Apalling behaviour and surely just another Morses/Provident firm that has slipped through the net, at least for now? AVOID, there are much safer, more trustworthy and respectable options out there!!!

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

“I am beyond impressed with the…

“I am beyond impressed with the exceptional service provided by Kalique from the very beginning, He was
professional, knowledgeable, and genuinely invested in helping me achieve my goals. He took the time to thoroughly understand my situation and provided tailored strategies that will give me the results that I am looking for.His ability to explain complex financial concepts in a way that’s easy to understand, making me feel confident and empowered about my financial future. I highly recommend their services to anyone seeking trustworthy and effective financial guidance. Thank you for the outstanding work—you’ve made a lasting impact on my financial well-being!”

Let me know if there are specific details you’d like to include or emphasize!

November 14, 2024
Unprompted review
Rated 1 out of 5 stars

Extremely unprofessional and seriously disrespectful

This company blackmail customers , harass , bully and blackmail their customers avoid at all costs, skyline direct don’t record there calls so they can say what they want lucky enough I had a family member with me to heard when they said and they were trying to bring the word paramilitaries , this is the the Financial Ombudsman Service , I have given them many opportunities to resolve this matter with out going , to the Financial Ombudsman Service, I asked manger to stop triggering my PDSD be refused to stop , after the manger triggered my PDSD he then told me I am refusing to pay them words did not come on off my mouth, then again I asked him to stop triggering my PDSD as point he them told me someone would be coming to my house , as you can imagine someone with PDSD this company should most definitely not have treated me this way, at one point the manger told he he was calling the police on my this was after he had triggered my PDSD twice, at this point I had the phone to a family member, but the manger keep saying the words, paramilitaries , my family member had to end the call, to help me as I was in a state of extremely distress and having a breakdown, the company failed there duty of care, in the end the police where not called , the company just used that to intimidate me.

If skyline direct try to remove this review I can provide proof that this all happened.

December 20, 2023
Unprompted review
Rated 5 out of 5 stars

Easy

Very easy to apply and a Mari is very helpful and a pleasure to deal with

January 17, 2024
Unprompted review
Rated 5 out of 5 stars

I just had telephone call with member…

I just had telephone call with member of staff Michelle regarding my loans and was very helpful with application extremely above and beyond with helping me I think she should be notified of this compliment I have a few calls from her and always so nice to hear her voice how great she is with customers THANKYOU so much Michelle for helping me your an amazing member of staff from
Skyline x

December 4, 2023
Unprompted review
Rated 5 out of 5 stars

I've been a skyline customer for…

I've been a skyline customer for several years now. Affordable repayment plans, good communication between them and myself, fast reply and direct help advice and contact from my agents. I've had 3 one long term Liz she was amazing but sadly left the company for retirement. Had Ian for a short spell. Now have new agent John who is a great guy, very helpful, approachable, trustworthy and reliable. Assisted me throughout repayments of old loan and assisted me through a successful application on my new loan.

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

Needing my rough casting replaced

Needing my rough casting replaced, I went online to find a company. I liked what I saw on the skyline website. I phoned and they were a rep round the following day. We discussed what I needed done, agreed on a price and the colour of harling I wanted. Next day a visit to arrange scaffolding and date for work to start. Two days later the scaffolding was up, next day work started. The workmen were professional and hard working. Three days later work was finished and all mess cleaned up and taken away.
Following day the Directors of the company was round to inspect the job and to make sure I was happy with the work. Excellent job from start to finish, would highly recommend.

May 10, 2023
Unprompted review
Rated 5 out of 5 stars

Skyline

This is my first loan with skyline,and was very nervous about it,but John put me at ease,he is a lovely guy and went over and beyond to make sure I got this loan,I'm glad he's my agent.

September 19, 2023
Unprompted review
Rated 5 out of 5 stars

Loan application

I found the online application process easy to complete, excellent communication with a local agent. I would be very to recommend to family or friends.

October 4, 2023
Unprompted review
Rated 5 out of 5 stars

When ever I've asked for a loan the…

When ever I've asked for a loan the agent has presented himself well and takes time to talk through everything and makes sure I'm not putting myself in any financial difficulties whilst having a loan with skyline

September 28, 2023
Unprompted review
Rated 5 out of 5 stars

Skyline

I’ve had the same agent for years he’s great so helpful when applying for the loans would recommend skyline

September 15, 2023
Unprompted review

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