Skylofts Reviews 8

Very much regret using this company.
my order with this "building company" was in Summer of 2024. I have had to edit the review NUMEROUS times since then as Skylofts keep requesting the review to be removed - desptie being 100% factual and true. Unfortuneltey I as the customer am at the disadvantage here as the true horror of experiences will not ever be published - and No, Skylofts, it was not due to how I engaged with you.

So, prospective customers, here is the watered down version:

I regret choosing this company due to the many difficulties I experienced throughout the project with the builders, communication, post build issues, rudeness, agressiveness. Although they have many positive reviews, my experience did not reflect anywhere near that, and I feel it’s important to make this known so others can make an informed decision.
Over the course of the year, I faced numerous issues with the build quality, communication, and how problems were handled. Despite repeatedly raising concerns with the company, many of the issues took a long time to resolve or were not addressed in a way anyone would find satisfactory.
Several aspects of the work required correction, and I ultimately had to bring in an independent professional to fix leaks and other problems that occurred during the installation. Skylofts unfortunelty tried in less than honest means to absolve responsibility and only under threat of legal action was i able to recoup some of the costs to correct their poor quality work.

This resulted in additional costs and considerable stress. I began formal proceedings to recover some of these expenses.
I was surprised to learn during the sales cycle that certain finishing elements, such as tiling and sealant for the ensuite, were not included as part of their service. In hindsight, this was a key factor that contributed to disputes about responsibility for the issues they caused
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Based on my personal experience, I would encourage prospective customers to carefully review what is and isn’t included in the contract and to seek clarity on how the company handles aftercare, problem resolution, and workmanship guarantees in a timely fashion. As their treatment of me was severely unprossional and lacking. While others may have positive experiences, mine was unfortunately very challenging, and I would advise future clients to proceed with caution.

My closing statement and opinion are Skylofts are NOT worth the premium they charge.

We are delighted with our new loft space. David and Ramsay are genuinely lovely people, so professional and went above and beyond to complete on time with amazing attention to detail on all areas. Our home is now transformed. Thank you so much!

The whole experience was terrible, from collapsed ceilings to burst pipes and poor workmanship in 2017. But the icing on the cake was the failure to reinstate ceiling rafters, which went undetected until last year in 2023. A horrible experience .

We can't thank Sky Lofts enough for the transformation to our home. The professionalism from start to finish was amazing. Communication was top notch through both emails and Whatsapp. Our fitters, Barrie and Wes were excellent, super friendly and awesome at what they do to an extremely high standard. Every other member of the team was also excellent.

Skylofts recently completed our loft conversion. We have been hugely impressed with them, from the day they first turned up to provide a quote to the final fixes. Skylofts stood out in a number of areas:
- Their quote was very detailed, nothing was hidden, everything could be questioned and justified. It gives a lot of confidence to see they have really thought the work through. In addition there were no extras - the final price paid was that originally quoted.
- Skylofts completely manage the job from start to finish. Their in-house design service is imaginative, flexible and responsive.
- The payment plan from Skylofts was the most reasonable we had seen - other companies required very large sums well in advance of starting. The main payments were structured around key completion stages and made managing the finances easier.
- Our on-site crew, David and Ramsey, were absolutely superb. They worked in and around us for nearly 3 months and caused minimal disruption. The quality of work is excellent, and David always thought carefully about the best way to approach any challenge. Above all David and Ramsey could be trusted totally - so important when you have people working in your house. We went away for a couple of weeks and had no issue leaving the keys with them - in fact it was reassuring to know the house was being looked after while we weren't there!
- The other trades employed by Skylofts were also excellent - Ashley the plumber, George and his electrical crew, the plasterers and scaffolders. The high quality outcome is evidence to this.

One example of how good Skylofts were to deal with - part way through the build I noticed a key dimension was not as I had expected. This had been discussed in a design meeting but somehow got missed in the drawings. Skylofts made no effort to extract more cash from us (nothing had been written down - they could have) and went ahead and made the change. This is a company that can be trusted.

I was nervous about having such major surgery on our house, but having such a competent and trustworthy company as Skylofts undertake the work I needn't have been. I am so relieved we selected them!

We got several quotes for our loft extension before going with Sky Lofts but to be honest once we had spoken to Stuart and he had talked about what Sky Lofts could do we weren't really going to go with anyone else. Stuart was the only person to suggest removal of our second chimney breast and placing the new stairs for the loft so that we would get a bigger and better loft space. What impressed us was the thoroughness of the whole process. Each part was explained, everything was itemised, every part had a cost next to it so you could see what you were paying for.

Rob the designer was lovely and professional and suggested lovely touches such as the skylight above the stairs which transforms the space. Also suggested changing the layout so that we would benefit from more space once the loft was completed.

Charlotte and her team were there throughout the build for any questions or issues. She always kept us informed of what was happening and when and if there were any unforeseen costs or issues she always communicated them. She even chased the bathroom suite suppliers when they wouldn't respond to my emails. She was always lovely and always there to help.

We had the lovely Hugh and his apprentice Hayden to fit our loft. Hugh became part of the family and I quickly got used to having him at home while I was working from home. Hugh is an amazing carpenter and was always asking and suggesting little bits that would make our finished loft that bit nicer. Our decorator even commented on how good Hugh's work was commenting that not many carpenters work with this much skill these days. We miss having Hugh's cheeky personality about the place but we love the loft that he has built us.

All in all if you are considering getting a loft extension then you have to at the very least let Sky Lofts give you a quote. You will find cheaper quotes but you wont find a company that builds lofts with such quality and a team of people as professional and nice as they are. They have transformed our home. Thank you Sky Lofts!

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
From start to finish we have had fast, professional, quality services provided by sky loft, we highly recommend the amazing team we had. Our builders Sam & Ross have done excellent work throughout the process. Every bit of our loft conversion has been smooth, with the most minimal intrusion to our day to day life. Our two children loved having the interaction with all the team & was thrilled to be given their own sky loft t-shirts & have been proud to wear them. We also highly recommend Owen who did our plastering, he is amazing & did a spectacular job on our curved stairs. For all the boys who took part in building the roof, electrics & plumbing, they have been fab. Finally a massive thank you to Steph who has cracked her whip, keeping everything on schedule & getting things moving along & on time.
We chose sky loft as they were the only company that provided a detailed breakdown of the cost of the quote down to the screws, plus they were precise where other companies wouldn’t give us a detailed estimate. They have been worth every penny.

This was my first experience of a Loft Extension, firstly Sky Lofts are clearly very experienced and the design team were great, we've ended up with a great loft extension and a fabulous space.
The build team were also great, kept us informed all the way and ensured we had choices and options and knew what was going on.
They get very busy so communication can sometimes be a bit hit and miss, especially for a pain in the neck attention to detail freak like me, but they address any issues quickly and positively. Ultimately they build something they want to be proud of as well as us.