My wife and I needed to use our airline credits that we acquired after a flight cancelation. We were under a time constraint to use the credits or have them expire. My Skylux travel agent, Idris, wor... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I very much appreciate the personalized service from a live person. Automated systems are frustratingly rigid and cumbersome, don’t handle nuance well and make us wait too long for a response. Barbara... See more
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Jasmine was very helpful; followed up. Cons: payment site is cumbersome, too many add-ons to decline. Not user-friendly. Having to have repeated phone calls vs online payment alone makes for a time-... See more
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Katana was extremely patient and helpful. She stayed on the call for almost three hours to find the exact flight we wanted, booked the tickets, assigned our seats, and made sure we had two bags includ... See more
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Company details
Written by the company
SkyLux Travel® has established itself as a reputable travel agency, offering personalized one-on-one service and exclusive insider deals on business class flights. SkyLux Travel's reviews have underscored positive traveler experiences with the company's services, highlighting the effectiveness of its tailored approach to business class travel. The company's commitment to providing extra care and facilitating cost-efficient arrangements is reflected in the privately negotiated rates it has secured from over 70 major carriers, accommodating various routing and airline preferences, including multi-airline combinations. A unique feature of the services offered is the availability of a dedicated Personal Travel Manager, ensuring a focus on understanding individual travel needs. Unlike typical online booking platforms, SkyLux Travel emphasizes direct interaction with live experts who negotiate exclusive offers with airlines. Its team of experienced professionals, each boasting over 15 years in the industry, excels in constructing tailor-made itineraries to destinations worldwide. SkyLux Travel has gained access to privately negotiated fares and contracts facilitated through its longstanding relationships with major airlines. This exclusive access enables the company to provide its clients competitive prices and excellent value. SkyLux Travel is ideal for unbiased, one-on-one planning and booking services, delivering business and first class flight offers tailored to individual preferences. Travelers have consistently singled out this personalized service in their SkyLux Travel reviews.
Brand you can trust, comfort you can afford
Written by the company
- Save up to 50-70% on Business Class Flights
- There is no need to sacrifice travel comfort just to cut travel costs. With SkyLux Travel you get the same business class seat for up to 70% off the market prices.
- The Advantage of Personal Travel Manager
- One of the 500+ hand-picked travel experts will be assigned as your personal travel manager whose priority is to understand your travel needs and find you the exclusive fares. SkyLux Travel provides global support via phone or email 24/7/365 wherever you are.
- Complimentary Concierge Services
- Additionally to business class flight bookings, SkyLux Travel experts will take care of your accommodation and transportation arrangements, if necessary. Enjoy a full range of premium services for a fraction of the price.
- Awarded for Excellence
- SkyLux Travel is the winner of the Luxury Lifestyle Awards 2024 for The Best Luxury Airline Ticket Agency in the USA and the World Travel Awards for North America's Leading Travel Agency 2024. We also hold an A+ rating from the Better Business Bureau (BBB).
Contact info
300 Delaware Avenue, Suite 210, 19801, Wilmington, United States
- 8555079771
- info@skyluxtravel.com
- www.skyluxtravel.com
4.8
Excellent
28K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Narmer made our SkyLux experience amazing
Narmer made our SkyLux experience truly amazing. He is thorough, knowledgeable and easy to work with. We will definitely come back again for our future business class travels.
July 26, 2026
Reply from SkyLux Travel
Thank you for highlighting Narmer’s outstanding service! Our team is dedicated to creating smooth and luxurious travel experiences, and we are delighted that they delivered that for you. We look forward to planning your next getaway!
Vernon was very thorough and went the…
Vernon was very thorough and went the extra mile to insure I had a great flight. He was very knowledable and checked out every detail. He made me feel at ease that my needs were of the utmost importance.
July 26, 2026
Reply from SkyLux Travel
We are grateful for your kind words about Vernon! At Skylux Travel, our specialists are passionate about providing the highest level of service, and we are delighted that they made your journey effortless. We can’t wait to assist you again!
My agent that spoke with me miss EUNICE…
My agent that spoke with me miss EUNICE M It was very polite, kind, helpful, knowledgeable, and pleasant and my experience. It was absolutely awesome !!!!!.
July 26, 2026
Reply from SkyLux Travel
It’s always wonderful to hear when one of our agents makes a difference in our travelers' experiences. Eunice will be thrilled to know they made your trip planning effortless and enjoyable!
So nice and perfect.
July 24, 2026
Reply from SkyLux Travel
A seamless booking process and luxurious travel experience are what we aim for, and we are thrilled to know we delivered just that. Thank you for sharing your experience, we look forward to making your next trip just as effortless!
Valery was very good and worked hard to…
Valery was very good and worked hard to find a good deal. Great job Valery !!!
July 23, 2026
Reply from SkyLux Travel
What a pleasure to hear about your positive experience with Valery! At Skylux Travel, we handpick experts to ensure our customers receive world-class service, and we are so pleased that they made your journey seamless. We look forward to serving you again!
Another SkyLux Disappointment
Three days ago, I wrote an unfavorable review about SkyLux Travel (regarding waiting 87 days and failing to get reimbursed for a flight from Beirut to Los Angeles that my wife and I were unable to take because the U.S. Government warned Americans not to travel to Beirut after we had already purchased our tickets).
I was excited when they responded promptly with a wish to investigate my complaint and resolve the issue. I received a code number and a message to contact them via email.
I followed their suggestions, but unfortunately SkyLux has not communicated with me again.
The response on Trustpilot looks great to the reader who assumes SkyLux is going to make things right (as my wife and I also thought), but the lack of response from SkyLux is rubbing salt in our wounds.
I can't adequately express how disappointed I am with SkyLux, and I hope by writing about our experience, I can help at least one other person who might be tempted to use SkyLux's services.
I do not recommend SkyLux, and if you do use their services anyway, do not buy travel insurance as my wife and I did. They are experts at pointing out how whatever you buy does not qualify for coverage.
July 22, 2026
Unprompted review
Reply from SkyLux Travel
Dear Customer,
Thank you for sharing your concerns. We sincerely apologize for the frustration and disappointment you have experienced while waiting for an update regarding your case. Please be assured that your feedback has been forwarded to our Special Services team for review. Your case is actively being worked on, and the assigned representative will reach out as soon as the evaluation is completed and further information is available. We truly appreciate your patience and the opportunity to address your concerns and work toward a resolution.
Nikita K excellent professional travel service.
Nikita K has always been very professional to our travel needs. His guidance is very patient and thorough and we certainly recommend his services to our friends and family for their business class travel needs. This is our fourth occasion to deal with Skylux Travel.
July 25, 2026
Unprompted review
Reply from SkyLux Travel
Luxury travel is all about impeccable service, and we’re so happy to hear that Nikita K provided you with a first-class experience. Thank you for choosing Skylux Travel, we can’t wait to assist you again!
Reply from SkyLux Travel
Your glowing review reaffirms our commitment to exceptional service. We are honored to be your choice for premium travel, and we can’t wait to assist you again on your next seamless and luxurious journey!
Nikita K has always helped our travel needs.
Nikita K has always helped our travel needs efficiently and promptly with his expertise and guidance,
July 25, 2026
Reply from SkyLux Travel
We are grateful for your kind words about Nikita! At Skylux Travel, our specialists are passionate about providing the highest level of service, and we are delighted that they made your journey effortless. We can’t wait to assist you again!
Our agent Miller A was terrific
Our agent Miller A was terrific, very helpful and stayed on top of everything we needed. He's very prompt and courteous and we plan to continue working with him in the future.
July 25, 2026
Reply from SkyLux Travel
We are so pleased to hear that Miller A provided you with the first-class service that defines Skylux Travel. Your feedback is truly appreciated, and we look forward to arranging your next luxurious adventure!
My travel plans got derailed and my rep…
My travel plans got derailed and my rep Eddy was amazing at taking my calls and being flexible waiting for information so he could book the next flight.
July 25, 2026
Reply from SkyLux Travel
Your words mean so much to us! Eddy takes great pride in crafting flawless travel experiences, and we are thrilled that they exceeded your expectations. Thank you for choosing Skylux Travel!
Reply from SkyLux Travel
At Skylux Travel, we believe that every journey should begin with excellence, and we are delighted to hear about your positive experience. Your satisfaction is our priority, and we look forward to making your next booking just as smooth and luxurious!
Jasmine was very helpful
Jasmine was very helpful; followed up.
Cons: payment site is cumbersome, too many add-ons to decline. Not user-friendly. Having to have repeated phone calls vs online payment alone makes for a time-consuming experience. If there are errors with the payment form (which I had to complete 4 times), I expect skylux to honor the price and any revisions needed should the need arise.
July 24, 2026
Reply from SkyLux Travel
Thank you for taking the time to share your detailed feedback! We’re delighted to hear that Jasmine was helpful and provided the follow-up and support you needed. We truly appreciate your kind words about her assistance. We also appreciate you sharing your concerns regarding the payment process and online experience. Your feedback about the payment form, add-on options, and the need for multiple calls is valuable, and we will share it with the appropriate team as we continue working to make the booking process more convenient and user-friendly. Thank you again for choosing Skylux Travel. We value your business and hope to make your future travel experiences even smoother.
best service
July 24, 2026
Reply from SkyLux Travel
A seamless booking process and luxurious travel experience are what we aim for, and we are thrilled to know we delivered just that. Thank you for sharing your experience, we look forward to making your next trip just as effortless!
Uriah was excellent
Uriah was very helpful & patient. She spent a lot of time finding us the right flights for our needs.
July 22, 2026
Reply from SkyLux Travel
What a pleasure to hear about your positive experience with Uriah! At Skylux Travel, we handpick experts to ensure our customers receive world-class service, and we are so pleased that they made your journey seamless. We look forward to serving you again!
Belfort is amazing
Belfort is amazing. He followed up and is a fantastic travel assistant. Looking forward to much more travel
July 24, 2026
Reply from SkyLux Travel
We are grateful for your kind words about Belfort! At Skylux Travel, our specialists are passionate about providing the highest level of service, and we are delighted that they made your journey effortless. We can’t wait to assist you again!
I have been purchasing my travel needs…
I have been purchasing my travel needs for 4 years. I would not have done this if I am not satisfied with service.
July 23, 2026
Reply from SkyLux Travel
Thank you so much for your continued trust and loyalty over the past 4 years! We truly appreciate you choosing Skylux Travel for your travel needs and are grateful to know that our service has consistently met your expectations. Your satisfaction means a lot to our team, and we look forward to assisting you with many more journeys in the future. Thank you for being a valued customer!
The agent was very professional and…
The agent was very professional and explained everything very clearly to me.
July 24, 2026
Reply from SkyLux Travel
Excellence in travel is what we strive for, and we are honored by your wonderful feedback. Your satisfaction is our highest priority, and we look forward to continuing to provide you with exceptional service in the future!
Cartman was very helpful and was able…
Cartman was very helpful and was able to accommodate very specific travel dates and times and still get a great price.
July 24, 2026
Reply from SkyLux Travel
Your words mean so much to us! Cartman takes great pride in crafting flawless travel experiences, and we are thrilled that they exceeded your expectations. Thank you for choosing Skylux Travel!
Reply from SkyLux Travel
We are so pleased to hear that Sabia provided you with the first-class service that defines Skylux Travel. Your feedback is truly appreciated, and we look forward to arranging your next luxurious adventure!
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