Skytrend Reviews 

511
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being polite, patient, and exceptionally helpful when navigating complex arrangements and handling bookings. Many people note that customer service representatives go above and beyond to provide clear guidance and secure smooth refunds or alternative options. However, some customers also noted frustrating experiences regarding unexpected extra fees, inflated prices, and high costs for cancellations. A few reviewers expressed deep dissatisfaction with being asked to pay significantly more money after initially securing a reservation at a lower rate. Others mentioned spending long hours on the phone trying to resolve these unexpected booking issues.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and polite during the booking process.... See more

Booking process

Customers had ambiguous experiences with the booking process, with some reviewers praising helpful agents who... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting friendly, patient, and... See more

Cancellation

People report ambiguous experiences with cancellation, as some customers express deep frustration over high... See more

Service

Clients share satisfaction on service, frequently highlighting efficient support and helpful staff who... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Robert was a good representative and he worked really hard to get me a ticket to somewhat fit my needs after I purchased a ticket online their site without getting a choice to choose blue basic, Blue... See more

Rated 5 out of 5 stars

"I had a fantastic experience booking my flights today, thanks entirely to the exceptional help provided by Emily and Brooklyn. Their expertise was evident as they navigated complex flight options and... See more

Rated 5 out of 5 stars

i’ve been nervous about my flight tomorrow because I wanna make sure everything is done right and included and Charlotte help me out with everything she checked to make sure my TSA pre-check was there... See more

Rated 5 out of 5 stars

Nicole was very helpful. He sent my boarding passes quickly and he was friendly. Feedback for the company, please send customers email periodically to let us know what the next steps are and what... See more


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

511 reviews

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No history of asking for reviews

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4.3

All reviews

(511)

207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I purchased a ticket for $108 and was…

I purchased a ticket for $108 and was waiting for my actual ticket to be emailed, 2 days later I get a call from these guys saying my ticket was never secured and now I have to pay an additional $150 for the ticket. I asked for a refund because this is unethical and I had no warning that this was the case or I wouldn't have used them and he insisted I should have read the terms of service in the corner if the site and refused to refund me. There was no terms of service but only a warning:
Note: * All Fares displayed are quoted in CAD and inclusive of base fare, taxes and all fees. Additional baggage fees may apply as per the airline policies. Some flights displayed either may be for flexible dates or nearby airport(s).
There was no warning during any of the booking process that suggested this was one of those tickets. I told the guy this was a scam and went to the westjet website and booked the exact same ticket for $148
DO NOT USE THIS SERVICE!!!!

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

Fraud,

I was interested in flying to Curaoco. On the phone he said he could get me a flight to Aurba and I can take a taxi from there. Both of these are islands and a taxi will not work. I explicitaly stated I am not interested in flying into Aruba, I'm sure this was recorded on their end. Later the same day I received another call and I stated again I am not interested in the flight to Aruba. They said they would cancel and sent me an email to verify the cancellation at a cost of $418 CAN. Not to mention they have already posted $1524 on my mastercard for these flights. Flights which I never once said I wanted. Stay away from Skytrend they are a fraud and you will lose your money.

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID....AVOID .....

I was trolled on the phone for 1 hour the next day after purchasing a $350 ticket....this is how it work: ticket is cheaper by 20% from Flighthub/skyscanner.....you buy it and get a email to confirm your purchase....email says to call if in 4 to 6 hours you do not receive the actual ticket.....so you do call and are told that your flight is not guaranteed on the date booked ...WTF.....then after waiting, you are told that if you do not want to be on date standby you can upgrade to an economy ticket with (now) a carry on....and the ticket if now $800.....but it took an hour to get there......luckily they had not charged my CC yet as they were hoping for a "bigger" purchase i believe and i was able ( during the 1 hour call) to go online to my bank and cancel my CC......a big hassle , they will troll you by following a script and putting you on hold many times while they are doing their "best" to solve the issue.....while keep on repeating that the purchase of the ticket has already been processed ( which in my case had not yet been processed )

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you to Cheapvuelos

It was a vey helpful interaction. They solved all the problems that appeared. Explain to me everything with detail. They look for the best situations for my trip I am very pleased and thankful with Connor and Teo.

September 29, 2025
Unprompted review

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