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Skytrend Reviews 

511
•
TrustScore 4.5 out of 5

4.3

Travel Agency
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Review summary

Created with AI, based on recent reviews

Evaluating 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being polite, patient, and exceptionally helpful when navigating complex arrangements and handling bookings. Many people note that customer service representatives go above and beyond to provide clear guidance and secure smooth refunds or alternative options. However, some customers also noted frustrating experiences regarding unexpected extra fees, inflated prices, and high costs for cancellations. A few reviewers expressed deep dissatisfaction with being asked to pay significantly more money after initially securing a reservation at a lower rate. Others mentioned spending long hours on the phone trying to resolve these unexpected booking issues.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and polite during the booking process.... See more

Booking process

Customers had ambiguous experiences with the booking process, with some reviewers praising helpful agents who... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting friendly, patient, and... See more

Cancellation

People report ambiguous experiences with cancellation, as some customers express deep frustration over high... See more

Service

Clients share satisfaction on service, frequently highlighting efficient support and helpful staff who... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Robert was a good representative and he worked really hard to get me a ticket to somewhat fit my needs after I purchased a ticket online their site without getting a choice to choose blue basic, Blue... See more

Rated 5 out of 5 stars

"I had a fantastic experience booking my flights today, thanks entirely to the exceptional help provided by Emily and Brooklyn. Their expertise was evident as they navigated complex flight options and... See more

Rated 5 out of 5 stars

i’ve been nervous about my flight tomorrow because I wanna make sure everything is done right and included and Charlotte help me out with everything she checked to make sure my TSA pre-check was there... See more

Rated 5 out of 5 stars

Nicole was very helpful. He sent my boarding passes quickly and he was friendly. Feedback for the company, please send customers email periodically to let us know what the next steps are and what... See more

Company details

  1. Travel Agency

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

511 reviews

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No history of asking for reviews

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How this company uses Trustpilot

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4.3

All reviews

(511)

207 reviews in the last 12 months

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Rated 1 out of 5 stars

Avoid if at all possible.

I hope to never experience the dreadful experience I found in utilizing this service. It is virtually an extortion tactic where they hold your initial purchase until you comply to pay their extraneous fee. The fee you pay to their company is almost the same as the payment for your flight, and if you were allowed to cancel your flight before confirmation and receive money back, I find it hard to believe that there is a person out there that would stick with this company. I was extorted, don’t allow yourself to have the same thing happen to you.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Nicole was very helpful

Nicole was very helpful. He sent my boarding passes quickly and he was friendly.

Feedback for the company, please send customers email periodically to let us know what the next steps are and what yo look for in our email. My flight is scheduled for tomorrow morning and I hadn't received any information as to boarding passes or when I'll receive them. I called last week because I hadn't heard anything and the customer service rep stated I would receive my boarding passes 24 hrs prior to boarding but I hadn't seen anything so that's why I called again. Please refine your communication process for more effective experience for us.

November 23, 2025
Unprompted review
Rated 5 out of 5 stars

valerio

valerio, Thank you for your assistance in purchasing a plane ticket so that i can visit my family in Chicago for thanksgiving.

November 22, 2025
Unprompted review

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