Sleep Solutions UK Reviews 104

Be careful these scum sophie and debbie have lots of dodgy websites take money and run not for much longer people report them to action fraud there on there case

Awful disshonest traders- Terrible quality products
Orderd bed and took day off work for delivery. Van arrived but soon realised no bed on van. Took another day off and no delivery. Finallly after taking a third day unpaid from work bed arrived. Awful quality, sharp nails sticking through base which we had to remove or would have ripped mattress and caused injury. Base had fabric ripped. Nothing like photos and mattress not as described. Headboard had no foam padding just dirty marked cheap fabric all saggy on cheap piece of wood. Promised me a refund but havn't had, full of lies so have now passed to trading standards.
REAL FRAUDSTERS>>>PLEASE DO NOT WASTE YOUR TIME OR MONEY

If i could i would give them one star, they do not even deserve one star.
The first mattress last 9 months the second last 3 months.

I spend 300 pounds for them and they do not feel like help any customer. !!

Waste of time.

Appalling service. Avoid this company like the plague.

I know this is small compared to other people's issues, but I ordered 4 super bounce back pillows through Mighty Deals and I received only 2 of the cheapest, nastiest pillows I have ever seen. I would not let my dogs sleep on them! I have had nothing but denials and excuses BUT the biggest thing here is that they wanted £45 UP FRONT to return them to receive a refund. As I stated in one of my many emails to them - I wouldn't pay 45p to buy the damn pillows in the first place. Otherwise I could use my own courier to return them but if they were received by them in a damaged or unsatisfactory condition, I would not receive a refund. That's a joke because they are already in an unsatisfactory condition.

Poor communication, poor customer service and poor quality product..

Ordered beginning of January, was informed of a 2 week delivery wait.

We surprised when they delivered within a week, until it arrived without the head board.

After calling Sleep solutions and being promised call backs, delivery dates within a week, nothing arrived until 6 weeks later after 6 calls and no call backs.

When the head board arrived, it was half the size of the display model in the Didcot shop. Clearly they are using different head boards to scam customers into a quick sale.

Also, the wood and screws supplied for the head board are very poor quality, very shallow screw heads and the holes drilled out badly.

Shockingly bad company.

Please please do not buy from this despicable company..I am disabled and I have a disabled child I ordered this memory foam mattress via Wowcher and on being told by my daughters surgeon it wasn't suitable I immediately cancelled the order. they went ahead and delivered it anyway and insisted a 9yr old boy take delivery of the mattress despite him telling them we didn't want it he was so scared as the driver insisted he signed it anyway , now they won't take the mattress back unless I pay nearly £50.00 for the return!!!!, disgusting customer service and the exact same mattress can be bought off some of the other online shops like Living Social and Groupon for half the price... Please please do not ever buy from this company via Wowcher or independently and I am not a person that complains... I'm 44 and this is the first time I have ever written a review but this vile company must be exposed .

Bought mattress for best price anywhere in UK. They say 3days to deliver but it took them nearly two weeks. Communication was OK. I'm a happy customer

Ordered a mattress through Wowcher (I will be complaining to them) for £99.wish I'd read the reviews before I purchased it. I've spent 2 days waiting in for a delivery that hasn't taken place. Apparently they tried to deliver it - no way - I have 2 dogs they bark at a leaf falling! Have tried repeatedly to contact them and the courier with no success - apparently everyone who works for them don't have a phone! I would not recommend them at all and will be pursuing them for my money back.

I spotted a deal on Wowcher for a Memory Foam Ortho King mattress with pillows. I put my order through Sleep Solutions just after midnight when the voucher could be redeemed - so in the early hours of Wednesday morning - and took delivery of my chosen mattress on the Friday. I certainly can't fault the speedy delivery. Whether that was due to it being a part of the Wowcher deal, I couldn't possibly say - but I have no complaints on that score.

Regarding the mattress itself, I've found it to be perfectly adequate (I chose the firm option) and a bargain for the price - especially with the two pillows.
Yes - there was the initial smell, but nothing too overpowering, and no doubt no different to any new memory foam mattress.

Based on my own experience, I would recommend the company to others, but based on previous comments I wonder if it would be a different story if I hadn't ordered via the Wowcher deal.
All in all though, I am perfectly happy.

Ordered a mattress with this company and checked online tracking with their delivery company for its progress. It appeared my mattress had been delivered, but not to me. Emailed sleep solutions a number of times and was advised that it was being investigated by the delivery company. After a week of emails back and forwards I have requested a new matteress be delivered to me but advised that they had a few more questions for me. I was told that the delivery driver left it in my porch(I have no porch) also told he had probably left with a neighbour( their delivery note stated a 'brown' took the parcel) I checked for a brown in my street.... No brown and no calling card left for a failed delivery. Apparently the driver is being interviewed (for two days???!!!!) and will be visiting the place he dropped my mattress to see where it is. mmmmm it's still a mystery where my mattress is. I think a neighbour would have got fed up of a super king mattress in their hall by now and knocked for me??? It's been almost 2 weeks since my mattress was supposedly delivered and still being asked for my continued patience. I'm slowly losing patience.

I'd had a futon sofabed for about 7 months and had found that a part of it had broken based on a design flaw. The metal frame had been sliced through by another part of the frame which progressively got worse as the bed was used, I contacted Sleep Solutions UK who have a warranty policy for such things. Below is an abridged version (unless stated to be a direct quote) of the email exchange between us:

(Me) Mar 13 2013: Bed frame is broken, no fault of my own, can we get a replacement sent out?
(Sleep Solutions UK) Mar 13 2013: Yes, you provided photographs and we are able to send you a replacement, could you please package the item in preparation for collection and let us know when that's done?

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I then had to find a 6 foot cardboard box to put the broken bit of frame in, this isn't an easy thing to do,
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(Me) Mar 25 2013: Finally found a box! What needs to be done now?
(Sleep Solutions UK) Mar 25 2013: The next available day we have for an exchange is Wednesday 27th, is this suitable for you?
(Me) Mar 26 2013: I'm afraid I can't do Wednesday, can I ask, is this an actual exchange in that they'll take the old piece and give me a replacement or will I be sofa-less for a while?
(Sleep Solutions UK) Mar 26 2013: (Quoted) "We can confirm it is a complete exchange", is Thursday suitable?
(Me) Mar 26 2013: Thursday is fine
(Sleep Solutions UK) Mar 27 2013: (Quoted) "Please dispose of the back rest of the frame once you have received the replacement."
(Me) Mar 27 2013: (Quoted) "Er...now I'm confused...isn't this supposed to be an exchange? As in, I give you a crap one and in exchange receive one that isn't?"
(Sleep Solutions UK) Mar 27 2013: (Quoted) "We will now only be sending out a replacement as agreed for Tuesday. As the back rest of the frame you have is damaged, you can dispose of this. We apologise for any confusion."

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Well, thanks for letting me know...So now I'm left with a useless, 6ft piece of broken metal, not only that, my effort to find a box to package it in were a complete waste of time. Furthermore, he's told me Tuesday in the email above despite the fact we agreed Thursday.
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(Me) Mar 27 2013: ...Tuesday? Or Thursday? It is kind of confusing when at the last moment every detail is changed.
(Sleep Solutions UK) Mar 27 2013: Apologies for the miscommunication, the piece will arrive on Thursday.

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The piece DIDN'T arrive on Thursday, despite someone being home at all times to receive it. Giving them the benefit of the doubt, I waited until Tuesday in case he had actually mistakenly booked the courier for then. No card was left and it was up to me chase it up. I told them the piece hadn't been delivered and I received it on the 4th.

Although the speed of their communication was very good, the content couldn't match up and I was left with the overwhelming impression that Sleep Solutions UK needs to get it's act together a bit, the product I bought was relatively low-end, but it shouldn't have broken through normal use in 7 months and the way Support would say one thing and take it back or get confused didn't help matters. Despite this, I would hope it's a one-off and would still recommend Sleep Solutions UK as a reputable bed dealership with a user-friendly web interface and reasonable prices.

I ordered a super king memory foam mattress and was very happy with the service and quality of the product given it being such a good price. We paid for a Saturday delivery which was a fair bit more money but we saved on the cost of the mattress compared to buying elsewhere so didn't mind. I ordered it on a Wednesday and had it by first thing Saturday morning, and so far I have had 2 very good night's sleep on it!

I cant fault the firm at all, I ordered a headboard one morning and it was delivered the next morning and that was with just the standard delivery paid, fantastic service really. The head board was just what I had ordered nothing more nothing less. I would certainly do business with them again and to be honest I only came across them by doing a google search.
I would recommend them.

Please consider carefully your interpretation of 'minor imperfections' before purchasing the futon bunk bed.
I expected perhaps a few scratches, maybe a dent or two, things which you know are there but others have to look to find because they are as stated in the description - 'minor'.
I didn't expect a long area on the bed frame which is rusting underneath the paint making it bubble up and peel away. I didn't expect dozens of paint peeling areas, rust marks and pitting. I didn't expect the packaging to be full of thick brown rust dust or rust pieces to fall from the tubular frame and stain my carpet.

When you complain they say it is as described and you must pay to return it.

As another reviewer has said the delivery date is pointless. Why bother letting you choose a date if it might not be delivered that day? Also as the other reviewer said, they claim to have attempted delivery and claim no one was in. There were 4 adults and 4 excited children (waiting for their bunk bed) in the house all day, we have an alarm system that alerts us to anyone approaching the house, there is not way we missed anyone calling, they also had our home and mobile phone numbers why not ring? They left no 'sorry me missed you card' as most other companies do.

Utterly disappointed with this product and service. They have lost a customer and even customers because my family were interested in some of the other items for sale but we would never buy from this company again.

The futon sofa bed I ordered was received with no fitting instructions. We had to put it together 3 different ways before we got it correct. I was aware that the frames were slight second and that there would be some marks and scratches. However the mattress is only half filled with what I can only call LUMPY UNCOMFORTABLE FOAM FLAKES which look like they are past useable. I will have to either purchase a new mattress or some new filler to make this bed even usable. This is for my sons small bedroom and fits perfectly to give extra space but it is too uncomfortable for him to sleep on at the moment so he has been sleeping on our lounge sofa. TOTALLY UNACCEPTABLE

havent used it as a bed yet, but as a sofa it looks good-a bit hard to sit on though- we bought it as a sofa for the kids playroom to convert to a bed for sleepovers and for that purpose it seems ideal- v good for the price.Definately not ideal if you are looking for an everyday sofa.

Ordered the headboard on Tuesday evening and was delivered by Thursday lunch time. Will be using Sleep Solutions again very soon.

great value for money, a swift delivery and excellent goods plus a great nights sleep! Thanks!

Worth using them if you want to pay in full but receive no goods, no appology and no refund.