After losing too much money to admit i finally win $500 then mysteriously the site loses connection and refuses to load..I have made several attempts to talk to support and they will not respond..Se... See more
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Awesome site with great support. I won $180 bucks on Black Jack live, and managed to withdraw my funds easily and into my bank account after a few business days. Good experience all round, would highl... See more
Company replied
I have been waiting for days . At first I struggled to be varified and finally became verified and Tuesday morning my withdraw was rejected again and was advised to do it again via bsnk transfer it’s... See more
Company replied
Funny story! I played a game that was way too complicated. Wilds, scatters, multipliers, expanding reels, a second screen and I had no idea what was happening. I just kept clicking and won somehow.
Company replied
Company details
Written by the company
As casino players, we understand how difficult it might be to not get lost in the world of online gambling. Worrying whether a welcoming bonus sounds too good to be true, not knowing if you are able to withdraw your money, - trust us, we've been there too. Our mission is to create a quality casino we can be proud of, providing our players with the best gaming experience out there. Our services are something we would like to experience ourselves, and we happily deliver it to you: a wide variety of games from the most famous providers, fast and friendly support team, exciting Tournaments and, of course, quick cashouts. We love our clients and will never leave them to deal with automated replies and copy pasted responses. Our support staff has years of experience within the industry and is always open to a live dialogue. If you are looking for an exceptional customer service dedicated to deliver quick and proactive replies, this is the right place for you.
Contact info
United Kingdom
- www.slotmafia.com
3.1
Average
177 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
No chance
Can spin hundred times and give nothing..20 dollars on the lowest nominatle.and not a inkling of a free spin or small win and when you have a win .can guarantee it will take it back straight away and more...every now and then you may get a wee. Win after 3 or 5 pushes..this never happens..I thought spin city and jackpot city where back for loss win ratio but I think I found a new winner
May 2, 2025
Unprompted review
Reply from Slot Mafia
Dear Customer,
We’re truly sorry to hear about your disappointing experience with our platform. We understand how frustrating it can be when the gaming outcomes don’t meet expectations. Your feedback is valuable, and we want to ensure your concerns are addressed. Please contact our support team with your account details so we can review your experience and provide assistance. Thank you for bringing this to our attention.
Warm regards,
The Slotmafia Team.
Slotmafia is such a good game but you…
Slotmafia is such a good game but you just gotta test your luck they are always on time with emails as well
May 2, 2025
Unprompted review
Reply from Slot Mafia
Thank you for your review! Our team works hard to keep things exciting for our players. We appreciate your feedback! Happy gaming!
Yes it was good and fun
Yes it was good and fun. The bonuses and free spins are great.
May 3, 2025
Unprompted review
Reply from Slot Mafia
Thank you for your review! Our team works hard to keep things exciting for our players. We appreciate your feedback! Happy gaming!
Awesome casino love it!
Awesome casino!! grate variety of games and easy to deposit with no issues
April 16, 2025
Unprompted review
Reply from Slot Mafia
Thank you for your review! Our team works hard to keep things exciting for our players. We appreciate your feedback! Happy gaming!
The support team was fantastic good…
The support team was fantastic good pokies
May 6, 2025
Unprompted review
Reply from Slot Mafia
Thank you for your review! Our team works hard to keep things exciting for our players. We appreciate your feedback! Happy gaming!
Awesome site with great support
Awesome site with great support. I won $180 bucks on Black Jack live, and managed to withdraw my funds easily and into my bank account after a few business days. Good experience all round, would highly recommend to everyone.
May 6, 2025
Unprompted review
Reply from Slot Mafia
Thank you for your review! Our team works hard to keep things exciting for our players. We appreciate your feedback! Happy gaming!
This is the worst online gaming site I…
This is the worst online gaming site I have come across we have verified everything and followed all the conditions and they still won't payout the winnings happy to take you money but not paying it out we have been going through the same stuff with them trying to get our winnings for days they just go around in circles so they don't have to pay you pdf files where all uploaded then there saying they were pdf a bunch of greedy people taking this further
May 3, 2025
Unprompted review
Reply from Slot Mafia
Dear Customer,
We’re truly sorry to hear about your frustrating experience with our platform. We understand how upsetting it is to face delays in receiving your winnings despite meeting all conditions. This is not the experience we want for you. Please reach out to our support team with your account details, and we’ll escalate your case for a thorough investigation to ensure a prompt and fair resolution. Thank you for your feedback and patience.
Kind regards,
The Slotmafia Team.
SCAMMERS!!!
I regret to say that my experience with Slot Mafia has been extremely frustrating and disappointing. After winning over 1000 NZD, I attempted to withdraw my funds, only to have my withdrawals repeatedly canceled without any clear explanation. Each time, my winnings were simply returned to my balance, leading me to question their integrity and business practices.
Despite reaching out to their support team for clarification, I received vague responses that failed to address my concerns adequately. They suggested I initiate another withdrawal, but after my prior experiences, I am left feeling apprehensive about doing so.
Additionally, when I inquired about their regulatory status, they could not provide any information on who oversees their operations, which raises significant red flags for me as a player.
I believe that transparency and accountability are crucial in online gambling, and my experience with Slot Mafia has shown a lack of both. I strongly advise others to exercise caution when considering this site for their gambling activities.
Overall, I feel compelled to label them as untrustworthy, and I hope my review helps others avoid a similar experience.
April 11, 2025
Unprompted review
Reply from Slot Mafia
Dear Customer,
We’re truly sorry to hear about your frustrating experience with Slotmafia. Your concerns about withdrawal issues, lack of clear communication, and transparency are valid, and we take such feedback seriously. We recommend reaching out to our support team with your account details so we can investigate promptly and address any issues with your withdrawals or account. Ensuring trust and transparency is our priority, and we appreciate you bringing this to our attention.
Best regards,
The Slotmafia Team.
I won 8k in roulette and they will not…
I won 8k in roulette and they will not verify my profile now they are now asking for random credit card info that has nothing to do with anything and have given me a deadline or they will take the money I won this is a scam I gave them a credit card that I used to start playing and hour latter I had a bunch of fraud flags 100% scam
April 1, 2025
Unprompted review
Reply from Slot Mafia
Dear Customer,
Thank you for your feedback. We’re sorry to hear about your experience and take such concerns seriously. Our verification process is designed to ensure security and compliance, but we understand your frustration. Please contact our support team directly with your account details, and we’ll investigate promptly to resolve this issue and address any concerns about your winnings or account security.
Best regards,
The Slotmafia Team.
They took away my bonus points as I was…
They took away my bonus points as I was going to get to get 10 dollars and said it had a time frame which didn't make sense as it was ninty days and my last bonus was way less ! Took 300 from my account last time always have an excuse and reason to explain themselves which is just a lie and nonsense do not gamble they are based offshore and take advantage of that fact to steal and lie
April 3, 2025
Unprompted review
Reply from Slot Mafia
Thank you for your feedback. We understand your frustration and would like to clarify a few points regarding your concerns.
The Loyalty Program progress of each player resets every three months, specifically on the first Tuesday of the new month. The current season began on 2025-04-01, as outlined on our website under the VIP Program section. This means that any unredeemed points from the previous season would have expired with the reset.
Regarding your mention of 300 AUD, we’ve checked your account and could not locate any deposits or withdrawals of that amount. Because of this, we’re unable to determine the situation that led to the impression that these funds were taken.
We kindly ask you to contact our support team with more detailed information so that we can thoroughly investigate the matter and provide you with a clear explanation. Your experience matters to us, and we want to ensure everything is handled transparently.
Good casino
Good casino with lot of games and providers and really god design platform
March 30, 2025
Unprompted review
Reply from Slot Mafia
Thank you so much for your kind words! If you have any further suggestions or requests, don’t hesitate to reach out.
Trash site
Trash site. Won pretty decent the other day and went to cash out. Woke up in the am to my acct being disabled. Then got a email that “I was betting to big for some imaginary bonus they gave me, ( I didn’t agree to any deposit bonus) took half my with draw request. Won’t be spending anymore money there
March 15, 2025
Unprompted review
Reply from Slot Mafia
We appreciate you reaching out about your experience. We understand how frustrating this situation must have been for you.
Your account was temporarily suspended as part of our standard procedure to conduct a balance correction after a violation of the maximum bet amount while playing with an active bonus. Please note that your account has the auto-receipt of bonuses enabled, which means bonuses are automatically applied. If you do not wish to receive bonuses, this option should be disabled in your account settings. Even if a bonus is automatically applied, the terms and conditions outline specific betting limits that must be followed. If these limits are exceeded, the winnings may be adjusted.
If you would like more details about the specific bonus and game where the violation occurred, our support team is always available to assist you. We strive to ensure a fair gaming environment for all players and appreciate your understanding.
Best slots ever!!
March 15, 2025
Unprompted review
Reply from Slot Mafia
Thank you so much for your wonderful feedback!
If you have any further suggestions or requests, don’t hesitate to reach out.
Happy to take your money but if you win…
Happy to take your money but if you win and want to withdraw it takes forever and is nearly impossible. Each time you reach out to see what’s going on it’s always the same response. Absolute scam of a casino.
March 14, 2025
Unprompted review
Reply from Slot Mafia
We understand how frustrating it can be to experience delays when withdrawing your winnings. Please know that we process withdrawals according to our standard procedures, and while we strive to make the process as smooth as possible, verification and security checks may take time. Verification is a crucial step to ensure the security of transactions, prevent fraud, and comply with regulatory requirements.
We appreciate your patience and encourage you to reach out to our support team for any specific updates regarding your withdrawal. Your feedback is valuable to us, and we continuously work on improving our services to ensure a better experience for our players.
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