Small Kins Reviews 1,169

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, often describing them as beautiful, well-made, and offering good value. Many people highlight the quick and hassle-free delivery service, noting that items arrive swiftly and are well-packaged. The ordering process is frequently mentioned as easy and straightforward, and the customer service is often described as fantastic, with prompt communication and efficient resolution of issues. However, some customers were not happy with receiving faulty or damaged items, such as broken toys or products with missing parts. A few other people also felt that the delivery information was inaccurate or that their orders were significantly delayed. There were also instances where customers reported not receiving confirmation emails or having difficulty getting responses from customer service regarding their concerns.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting their high quality, beautiful... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the fast and quick delivery times,... See more

Quality

People report positive experiences with quality. Many customers praise the great quality of items, often... See more

Order

Reviewers mention positive feedback about order. Many customers praise the easy ordering process, quick... See more

Service

Users describe positive interactions with service, highlighting fast, friendly, and reliable customer... See more

Based on these reviews

Rated 5 out of 5 stars

Delighted with two exquisite money boxes from Small Kins. Remarkable value too and super quick delivery. These money boxes are the most recent of several gift purchases for small childrenI that I hav... See more

Company replied

Rated 5 out of 5 stars

Fantastic customer service. I had been let down with Christmas presents by two well know department stores. Found some beautiful things, not available on high street, on Small Kins website. Was deliv... See more

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Rated 5 out of 5 stars

The customer service was amazing! I recieved a pair of fairy wings for my daughters birthday but when she tried them on both straps snapped immediately. Customer service sorted the problem straight a... See more

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Rated 5 out of 5 stars

I’ve just received my order from Small Kins and I couldn’t be happier. From start to finish, the whole experience was excellent. The delivery was quick and hassle-free, and everything arrived beautif... See more

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Rated 5 out of 5 stars

I wrote a review on 30/12/25 and gave a one star due to the lack of response to my emails. Since then the situation has finally been resolved with a new good delivered in speedy time for my grand... See more

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Rated 5 out of 5 stars

Great communication,well wrapped,quick delivery.Our great niece loved her farm animal stickers,the sticker pack was beautifully done and she was spoilt for choice with the amazing amount of stickers i... See more

Company replied

Rated 5 out of 5 stars

Lovely products on offer. The Little Dutch Picnic set was beautiful and my 18 month old granddaughter absolutely loved it. It was easy to order and was received quickly and well packaged. Will defi... See more

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Rated 5 out of 5 stars

As ever items are great quality come well packaged and are delivered quickly.I have purchased from them before and the customer service is also excellent should you ever need to contact them. Would hi... See more

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Rated 4 out of 5 stars

The pack of magna tiles included a mix of standard and micro tiles and although they can be used together the micro tiles did not connect so well with standard sizes. They do offer flexibility for mor... See more

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Rated 5 out of 5 stars

I purchased a jewellery box that unfortunately arrived with a fault—the little ballerina didn’t turn. Since it was a gift, I hadn’t checked it beforehand. I reached out to the support team, and they a... See more

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Rated 5 out of 5 stars

Prompt delivery of lovely items at an excellent price. My granddaughter loved both of the gifts I purchased from your company. They were beautifully made and age appropriate. Very pleased with my orde... See more

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Rated 5 out of 5 stars

Very straightforward order of brush tipped felt pens. Order arrived in time and undamaged as you'd expect. The brush tips are very soft, really feel like a paint brush - I wasn't expecting that!

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Rated 5 out of 5 stars

I placed an order of 3 items recently. One arrived with minor damage. I emailed customer service quite late in the evening to ask for a replacement, they replied within the hour and with no dispute as... See more

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Rated 5 out of 5 stars

I really like the selection on the website- it’s refreshing to see some more original ideas. I have placed a few orders and always been really pleased with delivery and quality. The one problem I ha... See more

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Rated 5 out of 5 stars

Bought & delivered to my granddaughter. Apparently very easy to put together- looks great. She will not be seeing it until birthday in April but am sure she will love it

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Rated 5 out of 5 stars

This is my second order from small kins. Both purchases have been really reasonably priced,quick delivery and packaged well. Lovely products :-) Will be ordering from you again - thank you :-)

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Rated 5 out of 5 stars

Lovely company to deal with. I had an issue with a discount code and they honoured it, So refreshing! The gorgeous jewellery box for my wee Great grand daughter arrived swiftly , and in perfect condit... See more

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Rated 1 out of 5 stars

Absolutely awful customer service. I ordered an umbrella which arrived broken and unusable. I have still not received a refund despite sending three chaser emails. I will now have to issue a chargebac... See more

Rated 1 out of 5 stars

Updated: Order No. SK304591 Present received from a baby shower; however, plastic disc was missing on one of the wheels. Initial email response from the company was that I could choose an alternati... See more

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Rated 5 out of 5 stars

After a faulty product I cannot praise Rory from the customer service team more for rectifying the situation and a replacement being made so quickly. Thank you so much Small Kins!

Company replied

Rated 5 out of 5 stars

The Campervan arrived quickly. The build quality is phenominal. Best toy for my 2 year old Granddaughter I've ever bought.

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Rated 5 out of 5 stars

Easy webpage to find what category I needed, loads of options and we'll organised. Extremely happy with the purchase. Great quality and shipping time. Would definitely look to buy from again.

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Rated 5 out of 5 stars

My initial package got lost in transfer, I emailed the customer service and someone came back to me very promptly offering a solution. The replacement was sent the same day and due to super fast deliv... See more

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Rated 5 out of 5 stars

This store had a very wide range of quality toys. I am very pleased with the Moulin Roty and Maileg purchases. Super fast processing and delivery. Excellent customer service. Thank you. ⭐️

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Rated 5 out of 5 stars

Lovely items to add to my daughters Maileg collection delivered on time Will definitely be ordering again Many thanks 🤍

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Rated 5 out of 5 stars

Found my little dutch things way cheaper than anywhere else on line ordered one day received them the next day excellent company will defiantly be ordering again.

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Rated 5 out of 5 stars

Excellent service with next day delivery. Goods arrived very well packed and in perfect condition. I will shop here again.

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Rated 5 out of 5 stars

Beautifully presented boxes. My Grandaughters were delighted with them. Played with them, then packed them neatly back in the box. Very happy. Quick delivery.

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Rated 5 out of 5 stars

Excellent service. Trike gift for grandson's first birthday. Son and daughter in law delighted with trike.

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Rated 5 out of 5 stars

We bought a gorgeous wooden Fox chair as a third chair for our toddler grandson. It arrived really quickly and was very simple to put together. We already have the matching table, teddy bear and... See more

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Rated 5 out of 5 stars

A beautiful range of items that are of a great quality. Will definitely be making more purchases in future. Service experienced has been great.

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Rated 5 out of 5 stars

I ordered several toys from this shop and I am very happy with the service I received. I would definitely recommend and will more than likely buy again myself.

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Rated 5 out of 5 stars

Ordered two Trixie insulated water bottles , ordered on Sunday arrived today ( Wednesday) excellent service and exactly as described. Thank you

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Rated 5 out of 5 stars

Well made & very pretty play table for one year plus . Easy to put together and very sturdy . Great customer service , would recommend and buy from them again.

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Rated 1 out of 5 stars

Order no. SK415336. I placed an order and have received no delivery updates despite promises of dispatching within 24 hours, and they have not been replying to my emails.

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Rated 1 out of 5 stars

Order No. SK422352 Super disappointed in my experience with Small Kins and will not be returning to them. I bought a Ferm Living table and chair set for my toddler, which was advertised as a 2-3 d... See more

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Rated 1 out of 5 stars

I have contacted the company on a number of times re issues with a delivery and as yet have received no response in spite of their claim that one of their Customer Service team will respond within 24... See more

Rated 5 out of 5 stars

Excellent service and communication from Small Kins. The bunny was lovely. Highly recommended across every part of the search and purchase.

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Rated 1 out of 5 stars

I ordered some toys for my daughter’s birthday. Received them last Wednesday and one of the toys was completely broken (every bit had fallen apart). I contacted the company immediately... See more

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Rated 5 out of 5 stars

There were some parts missing from my purchase and the item was replaced immediately. Customer service was thorough and evidence of missing parts was required, but there was no dispute and the matter... See more

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Rated 5 out of 5 stars

My order arrived quickly, very happy with my purchase, I’m sure my granddaughter will be delighted with her baby carrier when her little bother or sister arrives.

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Rated 5 out of 5 stars

I am very pleased with my purchase experience. I did not have any issues with the delivery or the quality of the items. Many thanks.

Company replied

Rated 5 out of 5 stars

I searched online for an umbrella for a two-year old. Yours was the only suitable one I could find. Although it's rated for three year olds, we are very happy for her to use it while supervised. It's... See more

Company replied

Rated 3 out of 5 stars

I ordered a tent which wasn't sewn properly when it arrived, meaning the doorway ripped open- customer service was great and they replaced it immediately. However the new tent ripped within a week a... See more

Company replied

Rated 1 out of 5 stars

(SK415739) UPDATE: You've replied to my review asking for my order number, its in my original review so you havent read it, just inserted a generic message. Deal with my issue! I placed an order,... See more

Company replied

Rated 5 out of 5 stars

Easy to order and Little Dutch birthday cake arrived as scheduled, exactly as described and is well made.

Company replied

Rated 5 out of 5 stars

Quick delivery and overall excellent customer service. The gifts were unique, beautiful and good quality. 100% will come back to order again.

Company replied

Rated 1 out of 5 stars

Then the child’s doctor’s bag arrived I was so disappointed at the size and contents of it of which I paid £23.39 for. I probably could have picked up something similar for £4:99! I will never order... See more

Company replied

Rated 1 out of 5 stars

Wrong item was sent. I had left it in the box to hide, then went to build it the night before my daughters birthday to discover a play kitchen when it should have been a dolls house. She will now be... See more

Rated 5 out of 5 stars

Very good emails to keep you updated of the delivery process . Also very quick delivery

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Rated 5 out of 5 stars

Lovely little trike. Don’t be tempted by the cheaper alternatives this is excellent quality and much prettier

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Rated 5 out of 5 stars

Quick delivery, lovely wooden castle the grandchildren have had hours of fun

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Rated 5 out of 5 stars

I ordered some magnetic tiles. Ordering was easy, & delivery was very speedy. Very well packaged.

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Rated 5 out of 5 stars

Ordered a chameleon puzzle for my granddaughter's birthday - very happy with design and speed of delivery

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Rated 1 out of 5 stars

I can’t rate my order as it hasn’t been delivered to me! Where ever the order is I have no idea as it’s been delivered to somewhere and no address was left, I’ve checked neighbours all on our estate... See more

Company replied


Company details

  1. Children's Toys Store

Written by the company

If you are a customer and would like to contact us, please email customercare@smallkins.com. We will always resolve any issues, 100% satisfaction is our goal. We aim to contact all customers within 24 hours. Please do check your junk mail if you have not received a reply.

100% satisfaction is our goal.

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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 77% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent company to buy from I was…

Excellent company to buy from I was delighted with the wee bike I purchased and very fast delivery definitely will be buying from this company again

March 30, 2026
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Reply from Small Kins

Hello Catherine

Thank you for taking the time to leave a review.

If you have any queries, please do not hesitate to contact us.

Rated 5 out of 5 stars

Great communication,well wrapped,quick…

Great communication,well wrapped,quick delivery.Our great niece loved her farm animal stickers,the sticker pack was beautifully done and she was spoilt for choice with the amazing amount of stickers in the pack.

March 28, 2026
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Reply from Small Kins

Hello annie

Thank you for taking the time to leave a review.

If you have any queries, please do not hesitate to contact us.

Rated 5 out of 5 stars

Well made

Well made, love the detailing to the toys.

March 30, 2026
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Reply from Small Kins

Hello Catherine

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If you have any queries, please do not hesitate to contact us.

Rated 5 out of 5 stars

Delivered quickly

March 30, 2026
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Reply from Small Kins

Hello Louise

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If you have any queries, please do not hesitate to contact us.

Rated 5 out of 5 stars

Great range of products

Great range of products. Quick delivery.

March 26, 2026
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Reply from Small Kins

Hello Patricia

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Rated 5 out of 5 stars

Great

Perfect service

March 26, 2026
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Reply from Small Kins

Hello Laura

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If you have any queries, please do not hesitate to contact us.

Rated 5 out of 5 stars

Good Customer Service and speedy delivery

My initial package got lost in transfer, I emailed the customer service and someone came back to me very promptly offering a solution. The replacement was sent the same day and due to super fast delivery I still got it before Easter (the purchase were small Maileg rabbits for Easter toy hunt). Very good shop, will be definitely coming back ;)

March 26, 2026
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Reply from Small Kins

Hello kate

Thank you for taking the time to leave a review.

If you have any queries, please do not hesitate to contact us.

Rated 5 out of 5 stars

Exquisite

Delighted with two exquisite money boxes from Small Kins. Remarkable value too and super quick delivery. These money boxes are the most recent of several gift purchases for small childrenI that I have made from Small Kins in recent months Definitely the place to go for that something special - and often cheaper than elsewhere. Highly recommend.

March 26, 2026
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Reply from Small Kins

Hello Heather

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If you have any queries, please do not hesitate to contact us.

Rated 5 out of 5 stars

Very efficient and prompt service

Very efficient and prompt service. Product exactly as described.

March 25, 2026
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Reply from Small Kins

Hello Antony

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Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website, lots of choice, good prices, excellent delivery time and well packaged.

March 27, 2026
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Reply from Small Kins

Hello Teresa

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If you have any queries, please do not hesitate to contact us.

Rated 5 out of 5 stars

Magnatiles

Lots of choice, good pricing, fast delivery in good packaging. Would recommend.

March 25, 2026
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Reply from Small Kins

Hello Jason

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If you have any queries, please do not hesitate to contact us.

Rated 5 out of 5 stars

Perfect service and product

Perfect service and product. Keep up the excellent standards.

March 12, 2026
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Reply from Small Kins

Hello Caleb

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If you have any queries, please do not hesitate to contact us.

Rated 5 out of 5 stars

Ordered two Trixie insulated water…

Ordered two Trixie insulated water bottles , ordered on Sunday arrived today ( Wednesday) excellent service and exactly as described. Thank you

April 1, 2026
Unprompted review
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Reply from Small Kins

Hello Trustpilot

Thank you for taking the time to leave a review.

If you have any queries, please do not hesitate to contact us.

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