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Rated 2 out of 5 stars

Made a basic diagram. From a technical perspective its easy to pick up and did what I needed. Very unclear that signing up only gives you a limited trial period. Unable to access the drawing I spent 2... See more

Rated 1 out of 5 stars

Yet another greedy corporate company that doesn't care about the little guy, only their own income. decent product, but not great, wish i'd just drawn things out by hand instead of wasting my money an... See more

Rated 1 out of 5 stars

Avoid. Misleads you into advertising as free but any usable exports require you to sign up for an annual subscription. Not monthly; annual. Having to fork out over 100 quid for what is a very basic fl... See more

Rated 1 out of 5 stars

Greedy exploitative company. Did a free trial, finished an assignment, and then was forced to pay over $150 dollars of money I don't have just to view it so I could export and submit it.

Company details

  1. Cloud Computing Service

Written by the company

SmartDraw is a unified visual workspace that combines diagramming, whiteboarding and data into one enterprise-friendly app that teams use to get work done. SmartDraw Software has been in business for over 20 years. Today, more than 85% of the Fortune 500 and more than 250,000 public and private enterprises of all sizes around the world use SmartDraw to create visuals.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

190 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I've used SmartDraw for 10 years.

I've used SmartDraw for 10 years. The charts and graph are easy to use. SmartDraw makes all my presentations look professional. Best part about SmartDraw is how the program interfaces with MS Office Suite.

January 11, 2019
Unprompted review
Rated 1 out of 5 stars

really poor UX

really poor UX, constant issues logging in and won't print,

January 2, 2019
Unprompted review
SmartDraw logo

Reply from SmartDraw

Hello,
We're sorry that your experience has been terrible. Our support team would love to help you get to the bottom of your issues. Please reach out to support@smartdraw.com

Rated 5 out of 5 stars

SmartDraw is a Fantastic Application

SmartDraw is a fantastic application. We are about to embark on a major project to improve the shopping experience for over 150 stores in our network. SmartDraw provides a simple tool to work with Franchisees and Suppliers to get the perfect result!

December 13, 2018
Unprompted review
Rated 5 out of 5 stars

Enjoying the SmartDraw program

Enjoying the SmartDraw program, it's easy and allows me to be very creative with the hundreds of products options available. I first started using this program to create Family Trees *without being attached to an on-line program) and I find it easy to use. I am now using many of the other SmartDraw products available and very impressed by what can be achieved. Highly recommended!

December 12, 2018
Unprompted review
Rated 5 out of 5 stars

Really liked smart draw since i started…

Really liked smart draw since i started using it back in 2011, Had a bit of trouble at first as I'm not the smartest cat when it comes to computers and software. Picked it up quickly and ran with it on all sorts of applications for my business.

Thanks SmartDraw , keep the good times rolling

Regards Steve

November 27, 2018
Unprompted review
Rated 3 out of 5 stars

I am attempting to use the Cloud…

I am attempting to use the Cloud version but am not having much luck. My computer keeps losing connection with the server. It looks like I will have to switch to the downloadable version and pay the extra money.

November 12, 2018
Unprompted review
SmartDraw logo

Reply from SmartDraw

Hi Rodney. We apologize for any issues you are experiencing. Someone from our support team has already reached out personally to get more information and assist you.

Rated 5 out of 5 stars

Second year of subscription

Initially I had trouble figuring out how to work with it, but once you get the hang of things, it really is a very nice program to have. I haven't explored all the updates of the 2018 program yet but it looks even better than the 2017 version. Bonus: really amazing service. Since we are a Namibian company, I had to work around getting an invoice for payment and rather pay by credit card, but everyone was really helpful in getting me started.

November 1, 2018
Unprompted review
Rated 1 out of 5 stars

Smart Draw Cloud is a complete…

Smart Draw Cloud is a complete misnomer. There is nothing smart about it. And it lost my work... total and utter waste of time.

October 18, 2018
Unprompted review
SmartDraw logo

Reply from SmartDraw

Sorry to hear this happened to you. Please contact our support team at support@smartdraw.com to see if there's anything we can do to help.

Rated 5 out of 5 stars

Satisfaction with downloaded SmartDraw.

I was a little hesitant after the trial version as it ran so slowly that it was virtually unusable.
However, with patience, I could see the potential of the programme so decided to buy it.
The downloaded version is infinitely better. It is much, much faster and has a lot more attributes, which are very useful.
It is at least as good as Visio, which I was very familiar with and I am very happy with it.

September 28, 2018
Unprompted review
Rated 5 out of 5 stars

Easy to learn and use practical program

Easy to learn and use. As a course designer, the content that we develop using SmartDraw adds value to the presentations and learning. The sample templates often provide a jump-start to completion. Having access to drawings and documents online from just about anywhere is also beneficial. Great program with opportunities to help a lot of people and businesses.

September 25, 2018
Unprompted review
Rated 5 out of 5 stars

I really like Smartdraw

I really like Smartdraw. It is a very practical program which collect some very crucial things together which makes your life much easier then to use office programs. It is also adding value at the presentations that you make. For important meetings the drawings, diagrams and tables seem very professional and this add great value to the presenter.
Well done Smartdraw team!

August 28, 2018
Unprompted review
Rated 5 out of 5 stars

Easy program to understand

After downloading, it took me a few minutes to understand the menus and functions, but with in 45 minutes I had drawn a site layout and was printing it.

Very simple program to use.

August 27, 2018
Unprompted review
Rated 5 out of 5 stars

A very good program would recommend it…

A very good program would recommend it to other companies. Just me, I would like to see more already done business, restaurant plans. It also helps me to add another dimension to client proposals and get reports with the minimum of effort.

August 15, 2018
Unprompted review
Rated 5 out of 5 stars

The most effective drawing software!

I've used Smartdraw for several years and I find it incredibly useful in producing a variety of systems and process charts for Business Process Analysis projects I run for my clients.
The simplicity and flexibility of Smartdraw, together with the excellent integration with Office, means I can include high quality diagrams in reports with the minimum of effort.
My clients love them - and, in turn, I love Smartdraw!
I've just reviewed whether to continue with Smartdraw or move to an alternative. Smartdraw won the day.

August 14, 2018
Unprompted review
Rated 5 out of 5 stars

A great company, a great software

Smartdraw is just simply, practical and everyone can find beautiful and very profesional charts to use. I like specially the new infographics and, of course his very large library of icons and symbols.

I can add so mucha features like tabs, connecting points to reate your owns shapes and son on. The service is very good (I started to use Smartdraw in 1999!), I recommend SD everywhere, all of the books I was write have at least one graph create on any of their versions.

August 3, 2018
Unprompted review
Rated 5 out of 5 stars

SmartDraw is just that

SmartDraw is just that! It makes me look very smart and well prepared as a leader in my nursing organization. The tools are comprehensive and easy to use. I got the software when it was released and have updated it regularly. The staff are helpful and well informed. It is a great fit in any organization-Dr. Diann Martin, PhD, RN

July 30, 2018
Unprompted review

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