Smart Gas Solutions Plumbing & Heating Edinburgh Reviews 60

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and efficiency, highlighting their excellent service. Many people appreciate the clear communication, prompt arrivals, and the team's ability to explain processes and solutions effectively. Consumers frequently mention that the work is completed professionally, tidily, and to a high standard, often exceeding expectations. Reviewers also note the company's reliability and expertise in handling various jobs, from boiler services to full heating system replacements and even bathroom installations. The ability to secure quick appointments and the team's problem-solving skills are frequently highlighted as significant benefits.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the efficiency,... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

Based on these reviews

Rated 5 out of 5 stars

From first contact with the office, to completion of the job, the staff were highly professional whilst being considerate and helpful. I had tried many businesses before finding Smart Gas Solutions -... See more

Rated 5 out of 5 stars

Jamie did a central heating boiler annual service for my 90yr old mother.He arrived on time, was very pleasant and completed the service promptly. He also advised re mums Carbon monoxide monitor which... See more

Rated 5 out of 5 stars

Office staff were polite, friendly & efficient. Expected to wait over a week for a slot but offered one within 2days. Heating engineer arrived in agreed time slot (only 2hours & not usual half day... See more

Rated 5 out of 5 stars

We required a full central heating system replaced. Phoned for a quote and Mark was there within a couple of hours. Options given and choice made, new heating fitted within a fortnight. Great job. Pip... See more


Company details

  1. Heating Contractor
  2. Gas Engineer
  3. Boiler and Heating Service
  4. Plumber
  5. Radiator Repair Service

Written by the company

SmartGas Solutions is a modern and forward thinking plumbing and heating company based in Edinburgh, Scotland. We offer 5 star central heating services and employ all our own Gas Safe Registered engineers. We provide high spec Worcester and Ideal boilers along with other well known boiler brands. No matter what your heating or plumbing issue we can provide boiler repairs, boiler service, boiler installation along with boiler replacement. Our website has a free boiler quotation tool for you to get an idea of how much a new boiler will cost. Google SmartGas Solutions to check out hundreds of 5 star reviews.


Contact info

4.8

Excellent

TrustScore 5 out of 5

60 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Complete service

Really good comms, quick clean responses and helpful range of services from plumbing to gas device servicing.

April 8, 2025
Unprompted review
Smart Gas Solutions Plumbing & Heating Edinburgh logo

Reply from Smart Gas Solutions Plumbing & Heating Edinburgh

Thank you, Andrew. Glad to hear we provided excellent service, and pleased to get that feedback.

Rated 5 out of 5 stars

Positive experience

As always,my initial call was handled courteously and professionally by the office staff.
Gary , who carried out the repair,arrived promptly , quickly diagnosed the problem, and made the repair

March 28, 2025
Unprompted review
Smart Gas Solutions Plumbing & Heating Edinburgh logo

Reply from Smart Gas Solutions Plumbing & Heating Edinburgh

Thanks Flora! Gary is one of our best engineers at fault finding, and it's great to hear he succeeded and fixed the issue. Appreciate you leaving us this excellent review.

Rated 5 out of 5 stars

Top Team = Smart Gas

The team was very punctual. They worked very fast, very efficiently and thoroughly. They were very tidy, helpful, knowledgeable, informative and patient, in a word top professionals. Mark, Mike and Chris are a pleasure to deal with. Smart Gas will also serivce our boiler. I can't recommend them highly enough. Peter and Nelly

March 25, 2025
Unprompted review
Smart Gas Solutions Plumbing & Heating Edinburgh logo

Reply from Smart Gas Solutions Plumbing & Heating Edinburgh

Thank you for this excellent review, Peter! Glad to hear the team sorted your boiler with the high standards we expect from them. Will pass on your comments, they'll be delighted.

Rated 5 out of 5 stars

As always

As always, prompt & professional. Would recommend this company.

March 20, 2025
Unprompted review
Smart Gas Solutions Plumbing & Heating Edinburgh logo

Reply from Smart Gas Solutions Plumbing & Heating Edinburgh

Thank you, Viv. Appreciate that.

Rated 5 out of 5 stars

Outstanding and efficient service

I am delighted with the speedy, nicely-priced, and efficient servicing that I received from SmartGas Solutions. Their engineer quickly located the problem, fixed it, serviced our boiler, and all was well! We will definitely use them again!

March 1, 2025
Unprompted review
Smart Gas Solutions Plumbing & Heating Edinburgh logo

Reply from Smart Gas Solutions Plumbing & Heating Edinburgh

Appreciate the review, Adam. It was great to see the high standards expected from our staff on display here. Let us know if we can help you in the future.

Rated 5 out of 5 stars

Reliable plumbers

Used smart has solutions on 2 occasions. Both times the plumber arrived on time assessed the problem and worked efficiently, ensuring everything was left clean and tidy at the end. I would recommend them and I will use them again if needed

February 24, 2025
Unprompted review
Smart Gas Solutions Plumbing & Heating Edinburgh logo

Reply from Smart Gas Solutions Plumbing & Heating Edinburgh

That's great to hear and thank you so much for taking the time to write this, means a lot to our small business. Appreciate it.

Rated 5 out of 5 stars

Great service as usual

Easy to deal with, turn up when they say they will and they fix problems properly!

February 11, 2025
Unprompted review
Smart Gas Solutions Plumbing & Heating Edinburgh logo

Reply from Smart Gas Solutions Plumbing & Heating Edinburgh

Great news Patrick, we'll pass that on to the team, thanks a lot!

Rated 5 out of 5 stars

Superb service and work

From start to finish it has been the smoothest process. Everyone we have communicated with at Smart Gas has been friendly and professional. We had an entirely new radiator system installed, including all new pipework and they did a thorough and excellent job and worked to our timing to fit in with other trades. We highly recommend.

February 25, 2025
Unprompted review
Smart Gas Solutions Plumbing & Heating Edinburgh logo

Reply from Smart Gas Solutions Plumbing & Heating Edinburgh

Thank you so much Alison, we strive to provide a great service every time. So pleased you chose SmartGas, thanks.

Rated 5 out of 5 stars

New boiler installed

Had a new boiler installed and a great experience from start to finish. Initial quotation was competitive and boiler installed pretty promptly after the quote was accepted. Michael and Kyle arrived on time and installed the boiler in around 7 hours, were courteous and left the place as they found it. Extremely happy, will use again and recommend.

February 10, 2025
Unprompted review
Smart Gas Solutions Plumbing & Heating Edinburgh logo

Reply from Smart Gas Solutions Plumbing & Heating Edinburgh

Thank you Gav, we'll be sure to pass on your kind words to Michael and Kyle, they'll be chuffed with that. All the best from everyone at SmartGas.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, friendly and professional staff. No hesitation in recommending this company.

January 20, 2025
Unprompted review
Smart Gas Solutions Plumbing & Heating Edinburgh logo

Reply from Smart Gas Solutions Plumbing & Heating Edinburgh

Thanks Robert, means a lot to the business we're on the right track. Really appreciate the feedback.

Rated 5 out of 5 stars

Professional, tidy and competitively priced - highly recommended

Had a quote from Smartgas solutions on a full central heating system - included removing the old system, back boiler, radiators, pipes and tanks. The price quoted was superb and the estimated time was alot quicker than other companies had quoted.

Booked in and the work commenced, at the end of each day they left the house tidy. Was quoted 3-4 days, with the last day being saturday which they worked through until complete.

A comprehencive knowledge on the best boilers for the property landed us with a Vaillant Ecotec 831 HE+ which works a charm, heats up the new radiators within a couple of minutes and supplies constant hot water for the house.

I highly recommend Smartgas Solutions, unbeatable value for money with a hard working team.

November 5, 2014
Smart Gas Solutions Plumbing & Heating Edinburgh logo

Reply from Smart Gas Solutions Plumbing & Heating Edinburgh

Hi James,

First of all thanks for trusting us with the comprehensive update of your heating system. It was a pleasure to carry out the work and thank you so much for leaving this great review.

The SmartGas Team.

Rated 5 out of 5 stars

friendly fantastic service

Communication with the company was good. When it came to doing the work, the team were friendly and the service was done within two days and throught the job team constantly kept me upto date with what was going on. Will recommend to anyone :)

November 5, 2014
Smart Gas Solutions Plumbing & Heating Edinburgh logo

Reply from Smart Gas Solutions Plumbing & Heating Edinburgh

Hi Sarah,

Thanks for trusting us with the work, we don’t take that for granted. It was great to see you liked the communication, something we pride ourselves on.

All the best,

SmartGas.

Rated 4 out of 5 stars

Efficient and fully satisfied

Very pleasant lads , worked long hours to get the work done to a high standard, they were very tidy as they went along and the work had little impact on our day to day routine. I would recommend this company to everyone.

November 4, 2014
Smart Gas Solutions Plumbing & Heating Edinburgh logo

Reply from Smart Gas Solutions Plumbing & Heating Edinburgh

Hi Manual,

Thanks for taking the time to review us and leave feedback. We always train the engineers to clean up as if they’d never been there so that’s go to hear.

The SmartGas Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look