Best storage facility around!! Sandy and Randy are the best!! Customer service has been outstanding since we first rented our first unit. We just recently upgraded in size and the management team... See more
Company replied
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Clean, easy and super nice staff! We’re enjoying the storage so far and the ease of getting in and out of the facility. The long open hours during the week are helpful. Everybody in the office is bey... See more
Company replied
First rate customer service. You have facility management (Sandy and Randy) who simply do all they can to make things work for their customers. I actually look forward to visiting! The facility is... See more
Company replied
Sandy was extremely pleasant to deal with and she helped me with all my questions and getting my account setup. We moved our RV into the parking space with no issues. The facility was extremely clean... See more
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Company details
Written by the company
Smart Self Storage is a "Network of Neighborhood Self Storage facilities". These neighborhood facilities focus on the surrounding communities that each facility serves. Our local focus helps us better serve each and every individual customer whether it is for a small personal unit or multiple larger units for large commercial accounts. While focusing on the neighborhood and surrounding communities with each individual facility, we have created a company that is one of the best self storage providers in Los Angeles County over the last decade. Our local ownership gives us the ability to provide hands-on oversight to both the operation of the facility and the customer service being provided to our customers. The highest quality and most professional customer service is the ultimate goal of our company. It is our pledge that we will do everything in our power to assist you in your storage needs and provide you the best solution for you at competitive prices. We are continually looking to grow our portfolio as well as provide high quality professionals to our management family.
Contact info
15315 Red Barn Court, 91709, Chino Hills, California, United States
- 909-393-8898
4.8
Excellent
43 reviews
Hasn’t replied to negative reviews
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Reply from Smart Self Storage - Chino Hills Self Storage
We are incredibly grateful that you took the time out to post this review for our team at Chino Hills Self Storage. We value our customers and providing excellent service is a priority. Thanks again for your kind words. We appreciate your business.
Sandy is the absolute best
Sandy is the absolute best. She's always so helpful when I have questions issues.
June 30, 2023
Reply from Smart Self Storage - Chino Hills Self Storage
Your kind words mean a lot! We are so grateful for your business. Wishing you a great week ahead! Thanks so much!
Sandy and the guys are very helpful and…
Sandy and the guys are very helpful and informative. It doesn’t get any better than them in customer service.
The facility is clean and secure. Feel safer there than any place I’ve used in the past. Thank you!
June 13, 2023
Reply from Smart Self Storage - Chino Hills Self Storage
Thank you for taking the time to give us your feedback. We are glad you had a five star experience and we look forward to providing excellent customer service. Thank you for choosing to store with us.
Sandy was very helpful and kind and…
Sandy was very helpful and kind and that is what more people need to practice today. She is a wonderful representative for company.
May 9, 2023
Reply from Smart Self Storage - Chino Hills Self Storage
Thank you for your excellent review. We strive to give each customer the best possible self storage experience. We value our customers and providing excellent service is our priority.
Always there to help with anything.
March 24, 2023
Reply from Smart Self Storage - Chino Hills Self Storage
We sincerely appreciate you taking the time to write a review. We hope to continue providing the high level of customer service you have experienced thus far.
Storage
Service was excellent. Gate was inoperable at times, all in all, everything was good.
October 13, 2022
Reply from Smart Self Storage - Chino Hills Self Storage
Thank you for taking the time to review us! We are glad everything was handled professionally for you. Customer service is a high priority and we appreciate your business.
They are very friendly they keep the…
They are very friendly they keep the facility clean and they are very professional
March 22, 2023
Reply from Smart Self Storage - Chino Hills Self Storage
Thank you so much for taking the time to leave us a review. We are proud of the service we provide and it's always great to hear that it was enjoyed by our customers.
Clean, easy and super nice staff!
Clean, easy and super nice staff!
We’re enjoying the storage so far and the ease of getting in and out of the facility. The long open hours during the week are helpful. Everybody in the office is beyond nice and helpful. Our storage unit was perfectly clean and ready to move in when we got it. Happy to have our storage there and would recommend to others!
February 15, 2023
Reply from Smart Self Storage - Chino Hills Self Storage
We sincerely appreciate you taking the time to write a review. We hope to continue providing the high level of customer service you have experienced thus far. If we can help with anything, please do not hesitate to contact us directly.
Amazing customer service
Amazing customer service, I was in a tough sport and they helped me so much!!
December 20, 2021
Reply from Smart Self Storage - Chino Hills Self Storage
Thank you for your kind words. We strive to give each customer the best possible self storage experience. If you decide to refer a friend to us that needs storage, we will do our best to give them the same professional experience you received.
First rate customer service
First rate customer service. You have facility management (Sandy and Randy) who simply do all they can to make things work for their customers. I actually look forward to visiting!
The facility is in top notch shape too. It’s been a pleasure to be a customer.
November 25, 2021
Reply from Smart Self Storage - Chino Hills Self Storage
Jeff, your kind words mean a lot. Thank you so much for your thoughtful review. And, thank you for your business, we are grateful. Wishing you a fabulous week ahead!
Above and beyond
Not sure my space is going to work, but Sandy and Randy are doing the best they can to get me an accessible spot to park a trailer
November 8, 2021
Reply from Smart Self Storage - Chino Hills Self Storage
We greatly appreciate all of the feedback you have shared.
Best storage facility around!
Best storage facility around!! Sandy and Randy are the best!! Customer service has been outstanding since we first rented our first unit. We just recently upgraded in size and the management team was amazing throughout the process!! Definitely would recommend this facility to anyone if you can get in.
November 2, 2021
Reply from Smart Self Storage - Chino Hills Self Storage
Joshua, your kind words mean a lot! We are so grateful for your business. Wishing you a great week ahead! Thanks so much!
very accommodating and friendly.
October 11, 2021
Reply from Smart Self Storage - Chino Hills Self Storage
We greatly appreciate all of the feedback you have shared. We are thrilled that you've enjoyed a positive storage experience at our facility.
Excellent attention and service!
October 5, 2021
Reply from Smart Self Storage - Chino Hills Self Storage
Thank you so much for your kind words, Mario. We really appreciate you taking the time out to share your experience with us. Looking forward to your continued business at Chino Hills Self Storage.
Very good customer service!
Very good customer service from the owner himself, good service, the place is very clean, recommend it…
October 4, 2021
Reply from Smart Self Storage - Chino Hills Self Storage
Rafael, thank you so much for your kind words and business. We are truly thankful for your trust in selecting Chino Hills Self Storage as your self storage facility. Wishing you an amazing day, and please do not hesitate to reach out at any time if we can be of assistance. We are always here for you and all of our customers!
Reply from Smart Self Storage - Chino Hills Self Storage
Chris, Thank you for taking the time to review us! We are glad everything was handled professionally for you. Customer service is a high priority and we appreciate your business.
Managers are very friendly and helpful
Managers are very friendly and helpful. They made my day of moving a lot easier. I recommend this storage.
August 7, 2021
Reply from Smart Self Storage - Chino Hills Self Storage
Thank you for taking the time to give us your feedback. We are glad you had a five star experience and we look forward to providing excellent customer service. Thank you for choosing to store with us.
Reply from Smart Self Storage - Chino Hills Self Storage
We sincerely appreciate you taking the time to write a review. We hope to continue providing the high level of customer service you have experienced thus far.
Reply from Smart Self Storage - Chino Hills Self Storage
We sincerely appreciate you taking the time to write a review. We hope to continue providing the high level of customer service you have experienced thus far.
The staff is very helpful and the area…
The staff is very helpful and the area is clean.
July 19, 2021
Reply from Smart Self Storage - Chino Hills Self Storage
Cesar, your kind words mean a lot. Thank you so much for your thoughtful review. And, thank you for your business, we are grateful. Wishing you a fabulous week ahead!
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