Smart Training and Recruitment Reviews 30

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional support, knowledge, and helpfulness, making the learning journey enjoyable and effective. Many people highlight the positive impact of their tutors, who provided guidance, clear explanations, and personalized assistance, leading to successful course completion and skill development. The user experience is frequently described as positive, with consumers appreciating the well-structured courses, engaging learning materials, and the overall supportive environment. However, some people initially had an awful experience with their tutor, which led to withdrawing from a course.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their tutors for being supportive,... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the well-structured and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A first class team at Smart Training. Mick was a great tutor and a steady support for me during my Improvement Practitioner course. I would highly recommend Smart.

Rated 5 out of 5 stars

The course was really well structured taking me through all the fundamental elements of coaching with both theory and practical workshops. My tutor was really supportive and knowledgeable helping me t... See more

Company replied

Rated 5 out of 5 stars

I completed my Diploma in Management with Smart Training which has a great boost to my confidence and career progression. This has been my fourth qualification with Smart and I have always had a posit... See more

Company replied

Rated 5 out of 5 stars

I successfully passed my Level 2 English exams with the support of Smart Training. Debby Seiles guided me through the entire process and taught me everything I needed to not only pass, but excel in th... See more

Company replied


Company details

  1. Apprenticeship Center

Written by the company

We are a leading, national training provider offering high quality training and development for anyone wishing to further their lives, careers & job prospects in its many forms, with the aim of having a positive impact in the workplace.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

30 reviews

5-star
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3-star
2-star
1-star

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Rated 5 out of 5 stars

Having completed several qualifications…

I have completed several qualifications with Smart Training. They have helped me in my role at work, boosted my confidence and supported me on my career progression.
I have always had a positive experience and the team have always been supportive and encouraging.
I can’t recommend them highly enough!

July 7, 2025
Unprompted review
Smart Training and Recruitment logo

Reply from Smart Training and Recruitment

Thank you so much for your review, Debby! It has been an honour to be able to support you with your ongoing career progression and look forward to seeing your continued success.

Rated 5 out of 5 stars

level 2 English exams

I successfully passed my Level 2 English exams with the support of Smart Training. Debby Seiles guided me through the entire process and taught me everything I needed to not only pass, but excel in the exam.

November 24, 2025
Unprompted review
Smart Training and Recruitment logo

Reply from Smart Training and Recruitment

Thank you so much for your review! We are delighted to hear you received the support you needed to help push you through to the finish line and a huge congratulations on passing your Level 2 English!

Rated 5 out of 5 stars

As an employer Smart have always…

As an employer Smart have always provided excellence is delivering the required skills to our team.

Highly recommended.

December 23, 2024
Unprompted review
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Reply from Smart Training and Recruitment

Thank you so much for your review, Peter! We are delighted to hear that we have been able to provide your team with the necessary skills required.

Rated 5 out of 5 stars

Level 3 Customer Service

I loved every part of the journey i had for the year and a half. Lindsey was my tutor and she was amazing the support and help i got from her was next level. I would definitely recommend this to other people. They have also been amazing help for any issues or worries that i had as well.

November 21, 2025
Unprompted review
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Reply from Smart Training and Recruitment

Thank you so much for your review, Abigail! We are delighted to hear Lindsey was there to support and encourage you when you needed it most and helped push you through to the finish line. A huge congratulations on completing your Apprenticeship!

Rated 5 out of 5 stars

I completed my Diploma in Management…

I completed my Diploma in Management with Smart Training which has a great boost to my confidence and career progression. This has been my fourth qualification with Smart and I have always had a positive experience. The team are so supportive and understanding, I feel like I am in safe hands. Can't recommend highly enough!

March 31, 2025
Unprompted review
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Reply from Smart Training and Recruitment

Thank you so much for your review, Jon! It has been an honour to be able to support you with your ongoing career progression and look forward to seeing your continued success.

Rated 5 out of 5 stars

My experience was great because of the…

My experience was great because of the help and support that my tutor gave me. The positivity that I gained from my work experience also, which has also given me more opportunities in my career to progress for the future.

September 17, 2025
Unprompted review
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Reply from Smart Training and Recruitment

Thank you for your review, Joseph! We're delighted your tutor was there to support and encourage you when you needed it most. It’s great to hear he helped you power through to the finish line, and huge congratulations on completing your Apprenticeship!

Rated 5 out of 5 stars

Great training provider

I have completed my IAG qualification with SMART along with my CET and I have had a very good experience. Knowledgeable tutors delivering quality learning and realistic deadlines.

Really happy with my experience

February 20, 2025
Unprompted review
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Reply from Smart Training and Recruitment

Thank you so much for your review, Joanne! It has been an honour to be able to support you with your ongoing career progression and look forward to seeing your continued success.

Rated 1 out of 5 stars

Absolute Joke of a company

Never again will we be enrolling any of our staff onto a apprenticeship with this company. The poor tutors get absolutely snowballed with work to the point we have had some many different tutors we don't know what's happening. Poor communication and how the hell can you complete the qualification with a learner in the health sector without actually visiting and doing observations???? I smell a rat.

May 6, 2024
Unprompted review
Smart Training and Recruitment logo

Reply from Smart Training and Recruitment

Thank you for sharing your review and sharing your experience with us. We’re very sorry to hear that your journey didn’t feel as smooth or consistent as it should have been, and we completely understand your frustrations.

If you’d be open to discussing your experience further, please get in touch directly with us at askus@smarttar.co.uk.

Thank you again for taking the time to share your thoughts.

Rated 1 out of 5 stars

Worst Apprenticeship Provider

Worst Apprenticeship Provider. They don’t actual care about their students, they just want to fob you off and get the money for the courses. My advice. Do not touch this company! It’s so unprofessional!

June 1, 2024
Unprompted review
Smart Training and Recruitment logo

Reply from Smart Training and Recruitment

Thank you for sharing your review and sharing your experience with us. We are extremely disheartened to hear that you didn't feel valued and apologise for this.

If you’d be open to discussing your experience further, please get in touch directly with us at askus@smarttar.co.uk.

Thank you again for taking the time to share your thoughts.

Rated 1 out of 5 stars

Warning

Advice to other companies - This company is unethical and is run by bullies and I wouldn’t associate with this company at all.

July 15, 2023
Unprompted review
Smart Training and Recruitment logo

Reply from Smart Training and Recruitment

Thank you for sharing your review Jade, we are very sorry to hear that your experience with us wasn't as positive as it should have been.

If you’d be open to discussing your experience further, please get in touch directly with us at askus@smarttar.co.uk.

Thank you again for taking the time to share your thoughts.

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