My interest in this app keeps growing. Improvements are needed. I mentioned in an earlier assessment that audio vs. read is unbalanced. Smartme replied that I need to contact them to direct me where a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was confused and angry about how I had ended up in a repeat subscription situation for 3 months out of the blue. I cancelled the subscription immediately and contacted via their help email. Nikki wa... See more
Company replied
Interesting concept! Would love humans to do the teaching is the only thing. If you have spare moments in your day, I’d highly recommend you upskill yourself and get on the app. Customer service tea... See more
Company replied
The content is great! The biggest improvement would be to have an actual person lead the lessons—especially the ones on eloquent speaking or communication. Listening to AI voice loses the punch.
Company replied
Company details
Written by the company
Introducing SmartyMe: a comprehensive knowledge app featuring interactive lessons that last just 15 minutes. Achieve your goals and broaden your understanding of subjects that spark your curiosity. Our app combines various learning methods to help you acquire knowledge more efficiently. Tackle real-world problems, exercise your mind, and enjoy the process!
Contact info
Kinyras, KINYRAS TOWER, Agios Andreas, 1102, Nicosia, Cyprus
- +1 (202) 929-3660
- support@smartymeapp.com
- www.smartymeapp.com
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from SmartyMe App
We're glad to hear you're finding the course helpful - it's great to know you're enjoying the learning experience! Keep up the good work, and we hope you continue to find value in your journey with us.
Hate to scroll down to get back where I…
Hate to scroll down to get back where I was every time
May 8, 2026
Reply from SmartyMe App
Hi Carlos, Ellie here, Head of Customer Care at SmartyMe. Not resuming where you left off and having to scroll through every time is a genuine usability issue that shouldn't be happening. I'll flag it to the product team - could you email me at tp.ellie@smartymeapp.com with the device you're using? That'll help the team track it down faster.
Reply from SmartyMe App
We’re glad to hear the app is serving its educational purpose effectively! If you have any thoughts on how we can make it even better, feel free to share.
Reply from SmartyMe App
Hi there, Ellie here, Head of Customer Care at SmartyMe. Worth knowing - SmartyMe has audio lessons and interactive games in a growing number of courses, so it's not all reading. Drop me a line at tp.ellie@smartymeapp.com with which course you're on and I can point you toward the lessons that have more hands-on practice already.
Quick response to a mistake that I…
Quick response to a mistake that I made. Excellent work!
May 27, 2026
Reply from SmartyMe App
It’s wonderful to know that our quick response made a positive impact! Your feedback reinforces our commitment to providing excellent support.
Reply from SmartyMe App
We're glad to hear your request was addressed swiftly and efficiently! If you have any other thoughts or experiences to share, we're all ears.
I asked for a refund and they provided…
I asked for a refund and they provided within 5m. Good service.
May 28, 2026
Reply from SmartyMe App
We're pleased to hear that your request was handled quickly! Your positive thoughts on our service mean a lot to us.
The SmartyMe App is teaching me how to…
The SmartyMe App is teaching me how to speak calmly, confident, and articulate. This is definitely going to help me as I start a new business.
May 28, 2026
Reply from SmartyMe App
We're delighted to hear that you're finding valuable skills with the app! It's inspiring to know it’s helping you feel more confident and articulate as you embark on your new business journey. Keep up the great work!
Reply from SmartyMe App
We're glad to hear you find the app user-friendly and enjoy the self-paced design - it's great that you appreciate the good advice too!
Logical and interesting
Logical and interesting. A perfect demonstration of compression versus tension. Well explained. Keep doing a good job!
May 28, 2026
Reply from SmartyMe App
We're delighted to hear you found the content logical and engaging, as well as well-explained. Your support truly motivates us to keep delivering quality experiences!
Took two months to get my subscription…
Took two months to get my subscription canceled that I didn’t even sign up for to begin with . They finally took care of it the second month I raised hell .
May 28, 2026
Unprompted review
Reply from SmartyMe App
Hi Frankey, Ellie here, Head of Customer Care at SmartyMe. Two months to cancel a subscription you didn't sign up for is genuinely unacceptable, and I'm sorry it took that long and that much effort to get resolved. I'd like to understand what happened on our side. Please email me at tp.ellie@smartymeapp.com and I'll personally look into it.
Great!!!!!
May 28, 2026
Reply from SmartyMe App
Your excitement is contagious! We’re glad to see such a positive response.
Reply from SmartyMe App
We're glad to hear you find the experience engaging! Your enjoyment means a lot to us - we hope you continue to have fun with our app!
Great and quick customer experience.
May 28, 2026
Reply from SmartyMe App
We're glad to hear that you had a great and quick customer experience! It's fantastic to know we could meet your expectations. Thank you for sharing your thoughts!
Great content. Remove AI voice.
The content is great! The biggest improvement would be to have an actual person lead the lessons—especially the ones on eloquent speaking or communication. Listening to AI voice loses the punch.
May 28, 2026
Reply from SmartyMe App
We appreciate your thoughts on the content! It's great to know you find it valuable. Your feedback about the voice used in lessons is noted; discussions like these help us understand our users better. Thanks for sharing your perspective!
Reply from SmartyMe App
Your enthusiasm is infectious! We love hearing about your wonderful experience with us.
Reply from SmartyMe App
It's great to hear that you find it engaging and easy to navigate! We’re glad the experience resonates with you.
Wanted to learn electronics but their…
Wanted to learn electronics but their interface is not intuitive and does not always function as they describe which is very frustrating. The challenge should be learning the new skills and knowledge not wrestling with the app. They do have very responsive customer service.
May 25, 2026
Unprompted review
Reply from SmartyMe App
Hi Christopher, Ellie here, Head of Customer Care at SmartyMe. Wanting to learn and spending that energy fighting the interface instead is exactly the wrong experience - I hear the frustration. The product team needs to know which specific functions aren't working reliably for you. Could you email me at tp.ellie@smartymeapp.com with the details? And glad the support side at least came through when you needed it.
Be mindful of possible hidden subscription
I was confused and angry about how I had ended up in a repeat subscription situation for 3 months out of the blue. I cancelled the subscription immediately and contacted via their help email. Nikki was very helpful in their accounts dept and refunded immediately. I cannot recommend the app as I haven’t used it but I can highly recommend their customer accounts team for rectifying the situation so swiftly - thanks Nikki
May 28, 2026
Reply from SmartyMe App
It's great to hear Nikki provided you with swift assistance! We value the role our customer accounts team plays in enhancing user experiences. Your thoughts on their support mean a lot to us.
Reply from SmartyMe App
We're delighted to hear that you had a great experience with our customer service - your kind words motivate us to keep delivering on our promises. Thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.