The website was helpful on our tour of Scotland on how to keep those pesky midges from spoiling our holiday. Smidge spray was excellent repellant. Fortunately we did not have to use head nets.
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Delivered quickly, no problems, and the products definitely work. I had everyone else on my Scottish camping trip borrowing my midge repellant and getting the name of the company off me. I applied it... See more
Advised to buy this by a nurse after having a very nasty reaction to a bite which resulted in hospital treatment. Easy to apply with no greasiness or horrible smell. A holiday abroad and no bites at a... See more
ordered 2 weeks ago and still no email to confirm delivery or whether underway; quite some service But if indeed per their response, then I will be impressed and change to 5*, now 3* already as the... See more
Company replied
4.2
Great
301 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Very quick delivery and well made item
Very quick delivery and well made item. Look forward to using in the summer
January 12, 2023
Arrived promptly.
December 27, 2022
As always great products delivered in a…
As always great products delivered in a timely manner.
December 15, 2022
It definitely doesn’t work for mosquitoes
It definitely doesn’t work for mosquitoes! Despite claiming it does. 6 bites around one ankle in one night in Spain. Can’t comment on the midge repelling abilities but stick to specific mosquitos repellent is my advice
September 23, 2022
Unprompted review
I have just seen a midge swerve away…
I have just seen a midge swerve away from my face with a look of total disgust! Top marks from me!
September 18, 2022
Fast delivery and just what I wanted it…
Fast delivery and just what I wanted it for. . . An upcoming trip to Scotland.
September 7, 2022
Always use smidge when going on holiday…
Always use smidge when going on holiday and never get bitten. Always bitten before. Great products do a great job
September 5, 2022
Excellent particularly as I had given…
Excellent particularly as I had given insufficient address info.
September 5, 2022
Very quick delivery
Very quick delivery, which was a blessing as I was going to Scotland shortly after receiving the Smidge,
September 2, 2022
Highly Satisfied
September 3, 2022
Crap just doesn’t work sim and simple
August 30, 2022
Unprompted review
AMEND TO Unfortunately it arrived later than…
AMEND TO MY REVIEW:
After I wrote an email, Jay kindly replied with the dispatch date.
Someone in the family misplaced the package on the delivery day, I wasn't at home.
We travelled around Scotland and Arran and the product was sold everywhere (actually it was even in one of the accommodation.
To the customer service thank for your understanding and apologies for the inconvenience.
Unfortunately it arrived later than expected so didn't come with me on my trip to Scotland so can't say anything about the product. Surely must be good as it was on many of the shop counters.
August 28, 2022
Reply from Smidge
Hi Nina. I’m sorry to read your review. You ordered on the 2nd and it was delivered on the 5th via 2nd class post, this is confirmed by Royal Mail tracking. We state on the website that 2nd class takes 3-4 working days, as such it was delivered in our given timeframe. As per our email to you, you can return for a full refund. Sorry for the inconvenience - Jay.
Poor service delivery!
ordered 2 weeks ago and still no email to confirm delivery or whether underway; quite some service
But if indeed per their response, then I will be impressed and change to 5*, now 3* already as they responded quite quickly ;)
16 august, picked up rental but no delivery arrived :(
Very poor service!
August 13, 2022
Reply from Smidge
Hi. You left a note saying you arrived on 16th August. As this is a courier delivery, it is next day service (as it says on the order) and will be posted on Monday 15th August for delivery on the 16th as you requested. As with most online stores, you won’t receive an email until it is shipped (on Monday). You will have got a confirmation of order email though. I’m not sure what we could have done better in this instance… but I’m sorry for any confusion. Please email me at jhutchison@apsbiocontrol.com if you want any more info.
Update - We sent the item on the 15th next day delivery but it didn't get there in time. A full refund has been issued and customer directed to shops that sell Smidge in Scotland.
Very fast delivery, excellent customer service
Ordered for delivery at our B&B and within two days it was delivered. After a misunderstanding from my side the customers service operated excellent!
August 9, 2022
Unprompted review
Reply from Smidge
Thank you! Very happy you got your order on time :) Enjoy your trip!
Customer service is very helpful!
August 9, 2022
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