Awful photography. Child is pully a silly face and theyve marked this as acceptable - absolutely not! Last years was awful as well, he had just been told off not knowing how to pose for the photo and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
would not recommend this company. They only have a few seconds to photo each child at school. They know this in advance and so they know that many children's photos will not look great. With this in m... See more
I was very disappointed with the school photo offering from SmileYellow. For starters, they only seem to provide one image, no choice at all, and in my son's case the expression is a little stiff, th... See more
I have 2 sons at school, this is my 4th year in a row of smile yellow taking their school photos. I have purchased them every time because I really want to have their school photos, not because the ph... See more
1.6
Bad
23 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
£28 Just to download one of my child's…
£28 Just to download one of my child's photos. Overpriced is an understatement.
June 7, 2022
Unprompted review
Very Slow - Poor Coms
Another year of photos, another year of delays. Reduce this score now to one star. Yet again, I’m attending chases for digital download instructions. And receive somewhat patronising response. 11 days after my purchase still no download link. Just an email from the office telling me it will expire in 60 days if I don’t download them. I do wonder if they actually pay attention to the content of customer emails opposed to hearing what they think is being asked not very impressed with this company at all.
………
Although the photography seems to be of a good standard. Each year delivery of digital images and password to download take longer and longer. With many other companies normally the idea of a digital download means you can receive your images faster, not the case with this company. I have been disappointed with how long it takes for a few years now. They are also very hard to contact on the phone.
November 18, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.