Smith & Byford Reviews 634

The workmen themselves were excellent—professional, courteous, and did a great job. Unfortunately, the administrative side lets them down. I waited over 10 minutes for my call to be answered, and despite clearly stating I was unavailable on Mondays, I was initially given a Monday appointment. I then had to call back and wait again to rearrange it. There was also no confirmation message for the second appointment, which added to the frustration.

A young guy came to do a yearly gas safe check, I didn’t ask his name. He was cheerful, polite, a tidy worker, respectful and knowledgeable when I asked some related questions.
Thank you for the great service provided.

Kind young man entered my home to do a gas check for me. Was polite and very sweet to my dogs. He was very proactive got the check done in 20mins was great.

They Came to lovely young men said they would be back on Monday they came and they carried out the repair. Very polite. .

Engineer turned up on time. He was extremely friendly and professional. I would recommend Smith &Byford.

Engineer thinks he can park wherever he pleases, then acts ignorant when confronted.

Man very nice l told l have hearing problem he really good told what he doing and everything in good condition

It is the good service, on time arriving, perfect doing the job

I’ve always had a great experience with Smith & Byford. They responded very quickly when I called, which I really appreciated. The engineer who fixed my boiler was friendly, professional, and took the time to explain everything clearly. Very helpful service — highly recommend

they just didn't bother to show up. no call from them. no corospondane at all. a total waste of my time. called at 8am this morning...still waiting ar 5pm.. told my housing officer they can come anytime up to midnight. bearing in mind that I am an elderly person with disabilities and multiple health conditions. it's just not good enough..if you can't handle the job give it to someone who can.. I would definitely NOT recommend this company to anybody..I have read the reviews and to be honest THE PEOPLE ARE NOT LYING..I am one of those people. to be honest I'm flabbergasted.. Smyth and Byford GET YOUR ACT TOGETHER..

Turned up on time, very professional treated my property with respect and a very pleasant man

Turned up quickly after heating fault reported. Fixed within 30 mins of arriving by lovely young man. No mess or dramas, so very happy.

I wouldn’t even give them one star! Called them about 9-10 times to sort my elderly mother’s boiler - she had no heating or hot water. She is 80 and in poor health living in sheltered accommodation. She tried to deal with it herself initially but was constantly fobbed off. I got involved to try to sort it and there are still issues. The engineers do not do their job. They are incompetent, careless and flippant. One engineer refused to move my mother’s towels to access the boiler in her hallway which is shocking given she is elderly and barely able to stand. Abysmal service. I’m still battling to get the issue fixed.

They are professional and extremely helpful for the crucial time.

Operative polite and very good at his job. Nice bloke and explained everything very clearly.

Engineer was very professional showed his credentials when I answered the door was very efficient doing his checks was pleased with service overall

Gas safety check boiler/meter on rented property, booked first call, bang on time, quick, no mess, all good.

I used Smith and Byford services several times and repairs I needed were timely fixed.

Friendly and proffesional engineers.
Recommend.

Great service and friendly staff. Would recommend. Thank you.

Left my disabled cousin with no heating no hot water and got told to use kettle water . Rude customer service advisor.

Ongoing still issue raised on the 17.3.26