Smith Partnership Reviews 604

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, highlighting their knowledge and experience as second to none. Many people appreciate the excellent communication, noting that emails and calls are answered promptly, and they are kept informed at every stage of the process. The service provided is frequently described as efficient, supportive, and stress-free, with many consumers feeling seen, heard, and valued. However, some customers also noted issues with communication and responsiveness, experiencing delays in email replies and unresolved queries. A few people were dissatisfied with the attitude and dismissiveness of certain staff members, particularly when dealing with sensitive cases. There were also mentions of documents sitting unsigned and cases being passed between different staff members, leading to prolonged delays and a lack of continuity.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, frequently praising the professionalism, efficiency, and... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting professionalism,... See more

Response time

People report positive experiences with response times. Many customers praise the quick responses to emails... See more

Customer communications

Reviewers mention positive feedback about contact. Customers frequently highlight excellent communication,... See more

Based on these reviews

Rated 5 out of 5 stars

Gemma helped us put an IP agreement in place between two businesses. What really impressed us was how practical and honest she was. When we asked about adding extra clauses, she pointed out that the... See more

Company replied

Rated 5 out of 5 stars

Can not thank Jodie & Zoe enough for their help completing the sale of my parents property. Its been a bumpy ride with the chain collapsing a few times (none of it our fault) but have to say their kno... See more

Company replied

Rated 5 out of 5 stars

John Ellis provided excellent clear honest legal advice during a traumatic period of our life. He was very sensitive and supportive but most proffessional at all times. We would most certaily recc... See more

Company replied

Rated 5 out of 5 stars

Kayleigh Rushby, two words to sum up our experience! Kayleigh could not have been more attentive throughout the entire conveyance, constant reassurance, attention to detail, excellent communica... See more

Company replied


Company details

  1. Law Firm

Information provided by various external sources

Exceptional legal support is about more than expertise alone – it’s about receiving a personalised service that helps put your mind at ease. For that reason, Smith Partnership forgets the legal jargon and instead focuses on exceeding the expectations of our clients. Recognised as a leading UK law firm, our private client and commercial solicitors offer extensive experience working across all areas of law. With a network of offices situated in Derby, Leicester, Burton upon Trent, Stoke-on-Trent and Swadlincote, our team offers easy access to legal expertise across the East Midlands.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

604 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great Service

Fast and efficient, easy to talk to and quick response to any questions I had, Katie put me at ease during our conversation

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Tania Douglas and Tia Aitken from the…

Tania Douglas and Tia Aitken from the Smith Partnership Burton Upon Trent office provided exceptional service during a leasehold apartment sale. They were highly professional, proactive, attentive, and communicative, ensuring a smooth and stress-free process. Their expert handling of details made the experience seamless and are highly recommended.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Mental health

Andrea Wilkes was amazing , I was very scared , anxiety had kicked in big time and felt a melt down coming on but she reassured me calmed me down and gave me the advise I needed , it went well and I left a lot happier than I did when arrested big big thanks to her thanks again Andrea , Marcus

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Gemma was so kind and helpful

Gemma was so kind and helpful with any questions I had, making a dream come true in purchasing my first house. I honestly couldn't thank her and the team enough (Misha and Rachel included ), It was a very hard time for me personally after loosing my nan in December, but thanks to there hard work and resolving the few issues we came across . It is all worth it and i know its made nan proud thanks again guys :)

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great job and thank you.

We recently used Arslan as our dads solicitor and couldn’t be more pleased with the service we received as a family. From the very beginning, he was professional, approachable, and took the time to truly understand the situation. Everything was explained clearly, and the case was handled efficiently and with great attention to detail, which made what could have been a very stressful process feel far more manageable.
What stood out most was his dedication and genuine care. We never felt like just another client, he was supportive, responsive, and always willing to answer any questions we had.
I would highly recommend Arslan to anyone looking for reliable, professional, and compassionate legal support. Thank you again for everything you’ve done for our dad and us as a family.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

I needed a Conveyancer to help support…

I needed a Conveyancer to help support my clients with their first investment property under a layered limited company structure. As this was an auction purchase the timescales were tight. Donna Richardson has been nothing short of incredible! Amazing with my clients providing the right support and guidance, working with me and the lender to get everything signed off aloing with working closely with the vendors solicitors to get this transaction through with time to spare. 10 out 5

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service – Highly Recommended

I would like to express my sincere appreciation to Viktorija for her invaluable and highly professional assistance in preparing a Power of Attorney for my mother, ensuring that every detail was handled with great care.
As my mum does not speak English and only speaks Russian, we are especially grateful to Viktorija for being able to explain everything clearly in her native language. This made a significant difference and helped my mother fully understand all important aspects of the document.
I am very grateful for her help and highly professional service. I would not hesitate to recommend her to others.

March 26, 2026
Unprompted review
Smith Partnership logo

Reply from Smith Partnership

Good Afternoon,

Thank you for your kind feedback about your experience with us, we appreciate it - We will pass this on!

Kind Regards,

Rated 5 out of 5 stars

Excellent conveyancing service

Evie and Michelle were absolutely brilliant throughout my house sale. They handled everything with such care and efficiency, and their communication made the whole process feel calm and manageable. We genuinely felt looked after from start to finish. I wouldn’t hesitate to recommend them to anyone wanting a smooth, stress-free experience.

March 12, 2026
Unprompted review
Smith Partnership logo

Reply from Smith Partnership

Dear Ruth,

We are so pleased to hear this. Thank you for your kind words!

Kind Regards,

Rated 5 out of 5 stars

First Class Solicitors

Can not thank Jodie & Zoe enough for their help completing the sale of my parents property. Its been a bumpy ride with the chain collapsing a few times (none of it our fault) but have to say their knowledge and experience is second to none and I wouldn't use anyone else now. Excellent communication, emails and calls answered straight away. To be honest everyone at Smiths is very helpful and friendly and have been an enormous support following the death of my parents.

March 11, 2026
Unprompted review
Smith Partnership logo

Reply from Smith Partnership

Good Afternoon,

Thank you for your kind feedback about your experience with us, we appreciate it - We will pass this on!

Kind Regards,

Rated 5 out of 5 stars

Rebecca was first class

Rebecca was first class. Very easy process , very responsive and great advice.

March 19, 2026
Unprompted review
Smith Partnership logo

Reply from Smith Partnership

Dear Ben,

We are so pleased to hear this. Thank you for your kind words!

Kind Regards,

Rated 5 out of 5 stars

Alex R.

I truly recommend this company. The team was very professional, responsive, and supportive throughout the entire process. A special thank you to Katie, who was incredibly helpful, prompt, and efficient in handling everything. Her communication was clear and reassuring, which made the experience smooth and stress-free. I really appreciate the support I received and would not hesitate to use their services again.

March 18, 2026
Unprompted review
Smith Partnership logo

Reply from Smith Partnership

Good Afternoon,

Thank you for your kind feedback about your experience with us, we appreciate it - We will pass this on!

Kind Regards,

Rated 5 out of 5 stars

Quick response and resolution to my…

Quick response and resolution to my settlement agreement from work due to redundancy.
Professional, clear and concise advice, never had to follow up.
Great service
Thank you

March 2, 2026
Unprompted review
Smith Partnership logo

Reply from Smith Partnership

Dear Andrew,

We are so pleased to hear this. Thank you for your kind words!

Kind Regards,

Rated 1 out of 5 stars

One week ago

One week ago we have asked for an estimate as we were going to make a will. Somebody was going to ring us. Nothing happened. It looks like they do not need any more clients.
There was no service. That is just it.

March 16, 2026
Unprompted review
Smith Partnership logo

Reply from Smith Partnership

Good Afternoon,

We are very sorry to hear that you are dissatisfied with the service that we provided. We take client satisfaction very seriously and would like to learn more about what happened in order to rectify the situation as soon as possible.

You are of course free to make use of our complaints procedure: www.smithpartnership.co.uk/complaints-procedure or if you would like to have a chat about your concerns please contact us via our website and one of our team members will be in touch shortly: www.smithpartnership.co.uk/contact

Kind Regards,

Rated 5 out of 5 stars

Michelle lamb completed the sale of my…

Michelle lamb completed the sale of my late mums property. From the first contact with her she was empathetic and caring of our circumstance. She was very gentle with us and guided us through the process very professionally. She communicated regularly with us so we knew exactly what to expect and managed our expectation every step of the way. She helped make the final thing we had to do for mum as easy as she could and we are extremely thankful. I would highly recommend her. Thank you so much Michelle - we appreciate everything you have done for us - I would highly recommend you to friends and family

March 13, 2026
Unprompted review
Smith Partnership logo

Reply from Smith Partnership

Dear Clare,

Thank you for your kind feedback about your experience with us, we appreciate it - We will pass this on!

Kind Regards,

Rated 5 out of 5 stars

Speedy, super-efficient service

From start to finish our house-buying experience with everyone at Smith Partnership went smoothly and much faster than anticipated. Michelle Pollard, Eve Whatton and Kelly Craythorne were consistently helpful, informative and thorough. We couldn't have asked for better service.

March 6, 2026
Unprompted review
Smith Partnership logo

Reply from Smith Partnership

Good Afternoon,

Thank you for your kind feedback about your experience with us, we appreciate it - We will pass this on!

Kind Regards,

Rated 5 out of 5 stars

Representation for son

Smiths Partnership represented my son, and I couldn’t be happier with the support he received. Everything was communicated thoroughly, and thanks to their hard work he had the best outcome possible today at Crown Court. We’re very grateful for the professionalism, guidance, and reassurance they provided throughout the whole process. Highly recommended. Thank you Adrian

March 6, 2026
Unprompted review
Smith Partnership logo

Reply from Smith Partnership

Dear Amanda,

Thank you for your kind feedback about your experience with us, we appreciate it - We will pass this on to the team!

Kind Regards,

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