Smoke-King Online Tobacconist Reviews 

37,013
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 5,284 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally swift delivery and securely packaged items, noting that orders consistently arrive promptly in pristine, damage-free condition ready for enjoyment. Buyers also appreciate the extremely user-friendly online platform, the great product variety, and the helpful support staff who readily resolve inquiries professionally. Though some reviewers were not happy with delivery carriers, mentioning occasional courier complications, unexpected alternative drop-off points, or routing issues during transit. A few people also experienced minor inconveniences regarding order scheduling adjustments, specific delivery time constraints, or occasional stock availability discrepancies after purchase.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast dispatch times and... See more

Product

Users describe positive interactions with product, consistently praising the high quality and great variety... See more

Service

People report positive experiences with service, highlighting exceptional efficiency and rapid delivery... See more

Order

Clients share positive opinions on order, highlighting a consistently smooth and reliable purchasing process.... See more

Quality

Consumers find quality to be exceptional, consistently highlighting top-tier products, amazing tobacco, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

prompt delivery, well packaged,no complaints on that front. only complaint is certain tobacco's are constantly out of stock, i know this is due to demand, but can't you acquire more stock to cover thi... See more

Company replied

Rated 5 out of 5 stars

Quick delivery, well packaged and a boveda pack in the bag of cigars then that inside a box..... tried the whole of their range of their own cigars "smoke king cigar" I was pleasantly surprised will d... See more

Company replied

Rated 5 out of 5 stars

Your old man, uncle or grandpa can't make it to shops for his favourite pipe tobacco cigarettes or rollies? You need to use the Smoke-King on-line delivery service. Get your favourite tobac... See more

Company replied

Rated 5 out of 5 stars

The pipe smoking auxiliaries were ordered early on Monday and received on Tuesday afternoon. There was a bit of a issue with Royal Mail, mainly to do with location in Securable Box by my front door b... See more

Company replied


Company details

  1. Tobacco Shop
  2. Cigar Shop
  3. Tobacco Supplier

About Smoke-King Online Tobacconist

Written by the company

Welcome to Smoke-King, the online tobacconist stocking the biggest range of Cigarettes, Pipe, Hand Rolling and Tubing Tobacco, Cigars and more.

Established in 1989 by the Green family in Leeds, we've quickly become the largest UK's tobacconist with our Smoke-King.co.uk online shop launched in 2010.

You can shop in confidence that our products are genuine, with all taxes and duty paid.



We deliver seven days a week, order by 2.30pm weekdays for same-day dispatch.

We're proud to be rated #1 in the Tobacco category on Trustpilot.

About Us

Written by the company

Exceptional Customer Service
We would love to hear your feedback so that we can continue to offer the best customer service.

Contact info

4.9

Excellent

TrustScore 5 out of 5

37K reviews

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4.9

All reviews

(37,013)

4,939 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They offer a very good range of…

They offer a very good range of products and fast shipping. I believe it's next-day delivery with DPD, as well as other services, so you can't go wrong. I would definitely use this company again.

April 3, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello,

Thank you very much for your fantastic review! We’re pleased to hear that you’re happy with our range of products and the fast delivery options we offer.

It’s great to know you would use Smoke-King again. We really appreciate your support and look forward to serving you again in the future!

Dan
Smoke King

Rated 5 out of 5 stars

Very good to order quite

Very good to order quite - easy, and delivery was spot on as suggested

August 14, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Robert,

Thank you for your review! We’re pleased to hear that you found ordering easy and that your delivery arrived exactly as expected.

We really appreciate your custom and look forward to serving you again soon!

Dan
Smoke King

Rated 5 out of 5 stars
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Alasdair,

Thank you very much for your kind review! We’re pleased to hear that you found our team friendly and efficient.

We really appreciate your custom and look forward to serving you again soon!

Dan
Smoke King

Rated 5 out of 5 stars

Perfect service thanks

Perfect service thanks

August 24, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello David,

Thank you very much for your kind review! We’re pleased to hear that you received perfect service.

We really appreciate your custom and look forward to serving you again soon!

Dan
Smoke King

Rated 5 out of 5 stars

Very good website easy to navigate

Very good website easy to navigate. And great service and communication, item arrived next day faultless would recommend perfect thanks 😊

August 28, 2026
Unprompted review
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Stephen,

Thank you very much for your fantastic review and recommendation! We’re pleased to hear that you found our website easy to navigate and were happy with our service, communication, and next-day delivery.

It’s great to know everything arrived faultlessly. We really appreciate your support and look forward to serving you again soon

Dan
Smoke King

Rated 5 out of 5 stars

Always delivered on time

Always delivered on time, except for once, But these things happen.
I will always buy from here ,great products ad great prices and also good customer service. If you need reasonably priced tobacco or ciggies, then you wont go far wrong getting them from here
thankyou for a good service. More orders inbound

August 19, 2026
Unprompted review
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Gerald,

Thank you very much for your fantastic review and for your continued support! We’re pleased to hear that you’ve consistently received your orders on time, and we really appreciate your understanding that the occasional delivery delay can happen.

It’s great to hear that you’re happy with our products, prices, and customer service. Your kind recommendation means a lot to us, and we’re very pleased to hear that you have more orders on the way!

We look forward to continuing to provide more great service!

Dan
Smoke King

Rated 5 out of 5 stars

New smoked

First time buying more then a ten quid cigar and the options was all amazing

August 24, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Callum,

Thank you very much for your review! We’re pleased to hear that you enjoyed exploring some of our cigars at a higher price point and were impressed with the selection available.

We hope you enjoy your cigars, and we look forward to helping you discover some more favourites in the future!

Dan
Smoke King

Rated 5 out of 5 stars

Outstanding service

Outstanding service, good quality products. I’m a cigar smoker myself, the cigars ordered have clearly been stored correctly, and they are sealed in a humidor bag with a small boveda pack to ensure they do not dry in transit. Orders get picked and packed exceptionally quickly and usually they arrive the next day. I have bought a small humidor along with various other accessories and everything was in quality condition. Can’t recommend this place highly enough.

August 24, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello William,

Thank you very much for such a fantastic and detailed review! We really appreciate you taking the time to share your experience.

It’s great to hear that you’re happy with the quality of our cigars and that you’ve noticed the care we take with storage and packaging. We always aim to ensure cigars arrive in excellent condition, and we’re pleased that the humidor bags and Boveda packs have helped keep them in great shape during transit.

We’re also glad to hear you’ve been happy with the speed of our service and the quality of the humidor and accessories you’ve purchased from us.

Your recommendation means a great deal to the whole team. Thank you again for your continued custom, and we look forward to supplying you with many more cigars and accessories in the future!

Dan
Smoke King

Rated 5 out of 5 stars

Hrlpful

Answered any queire pretty much straight away, very professional and quick sendingproducts out, highly recommend

August 3, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Daniel,

Thank you very much for your fantastic review and recommendation! We’re pleased to hear that our team was able to answer your questions quickly and that you were happy with the professional service and speedy dispatch.

We really appreciate your support and look forward to serving you again soon!

Dan
Smoke King

Rated 5 out of 5 stars

Lovely people to deal with.

Lovely people to deal with..
Prompt service..

August 3, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Vance,

Thank you very much for your kind review! We’re pleased to hear that you found our team lovely to deal with and were happy with the prompt service.

We really appreciate your custom and look forward to serving you again soon!

Dan
Smoke King

Rated 5 out of 5 stars

Great service

Great service. Fast, clear and friendly.

August 31, 2026
Unprompted review
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Richard,

Thank you very much for your kind review! We’re pleased to hear that you found our service fast, clear, and friendly.

We really appreciate your custom and look forward to serving you again soon!

Dan
Smoke King

Rated 4 out of 5 stars

Delivery went well thanks

Delivery went well thanks, no issues just as I expect. Thank you.

August 24, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Andrew,

Thank you so much for your lovely review! 😊

We're pleased to hear your delivery went smoothly and that everything was just as you expected.

Thank you for choosing Smoke-King and for taking the time to leave us your feedback. We really appreciate your support and look forward to helping you again soon!

Vicky
Smoke King

Rated 5 out of 5 stars

The best around.

Easy to navigate website, fantastic prices, always a great selection, singles available in almost everything and tremendously fast delivery by my postie.
That’s why I go nowhere else.

August 31, 2026
Unprompted review
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Iain,

Easy to navigate website, fantastic prices, always a great selection, singles available in almost everything and tremendously fast delivery by my postie.
That’s why I go nowhere else.

Dan
Smoke King

Rated 5 out of 5 stars

First time using this merchant.

First time using this merchant and very impressive with everything and love the communication before and after delivery.
Will I use them again? Why not, 100% satisfied.

August 24, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Gary,

Thank you very much for your fantastic review! We’re so pleased to hear that your first experience with Smoke-King was such a positive one, and that you were particularly happy with the communication before and after delivery.

It’s great to hear that you’re 100% satisfied, and we really appreciate your confidence in choosing to order from us again. We look forward to welcoming you back!

Dan
Smoke King

Rated 5 out of 5 stars

Always on time and great service thanks

Always on time and great service thanks

August 24, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Dennis,

Thank you very much for your kind review! We’re pleased to hear that your orders are always arriving on time and that you’re happy with our service.

We really appreciate your continued custom and look forward to serving you again soon!

Dan
Smoke King

Rated 5 out of 5 stars

Brilliant fast service

Brilliant fast service
Good prices
Very satisfied customer, thankyou!

August 24, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Lee,

Thank you very much for your fantastic review! We’re pleased to hear that you were happy with our fast service, good prices, and your overall experience with us.

We really appreciate your custom and look forward to serving you again soon!

Dan
Smoke King

Rated 5 out of 5 stars

Amazing service always arrives on time…

Amazing service always arrives on time one thing though im missing the mint chocolates

August 3, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Kyle,

Thank you very much for your kind review! We’re pleased to hear that you’re happy with our service and that your orders always arrive on time.

We’re sorry to hear you missed out on the mint chocolates this time, though! We’ll certainly make a note of your feedback.

Thank you again for your continued custom, and we look forward to serving you again soon!

Dan
Smoke King

Rated 5 out of 5 stars

Efficient delivery

August 24, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello,

Thank you for your review! We’re pleased to hear that you were happy with the efficient delivery.

We really appreciate your custom and look forward to serving you again soon!

Dan
Smoke King

Rated 5 out of 5 stars

Brilliant service

My order was dispatched rapidly.
Following afternoon order was delivered.
Kept up to date all through the ordering and delivery process.
Really couldn't complain even if I wanted to.
Best service from a brilliant supplier.
Thank you everyone.
Ian Powdrill

August 24, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Ian,

Thank you very much for your fantastic review! It’s wonderful to hear that your order was dispatched so quickly and arrived the following afternoon.

We’re also pleased that you found our communication helpful throughout the ordering and delivery process. Your kind words about our team and service really do mean a lot to us.

Thank you for choosing Smoke-King and for your continued support. We look forward to serving you again soon!

Dan
Smoke King

Rated 5 out of 5 stars

Fast delivery

Fast delivery, good prices, and I’m not blowing smoke rings up your bottom, when I say…Great service and extensive stock, make smoke king your first stop.

August 24, 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Tony,

Thank you very much for the fantastic review — and for the brilliant turn of phrase!

We’re really pleased to hear that you’re happy with our fast delivery, prices, extensive stock, and overall service. Your recommendation to make Smoke-King the first stop is a fantastic compliment.

Thank you again for your support and custom. We look forward to keeping you well supplied!

Dan
Smoke King

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