SMTP2GO Reviews 

1,891
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the highly reliable email delivery, stable technical infrastructure, and intuitive dashboard that makes managing bulk mailing exceptionally simple and efficient for everyday business operations. People also highlight the remarkably responsive customer support team, noting how helpful staff members always provide fast guidance and accurate problem resolution. Some reviewers were not happy with unexpected account suspensions and frustrating communication issues encountered during initial setup or identity verification steps. A few users additionally experienced unexpected service downtime or reported that they never received timely support responses when seeking necessary assistance.

What people talk about most

Service

Users describe positive interactions with service, highlighting its simple setup, stability, and reliable... See more

User experience

Reviewers highlight positive aspects of user experience, frequently noting that setup is fast,... See more

Customer service

Consumers find customer service to be exceptionally responsive and reliable, frequently praising prompt... See more

Response time

Customers had positive experiences with response time, frequently highlighting impressive and prompt support.... See more

Staff

People report positive experiences with staff, highlighting fast, knowledgeable, and friendly support from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent program that simply does what you require, in our case we needed a bulk E-Mailer for sending items without fear of ISP limits on outbound mail. Support rarely needed once setup but they a... See more

Rated 5 out of 5 stars

Service works perfectly for us. All our system emails relay through smtp2togo, customer facing as well as internal systems. Support, when we’ve used them has been excellent responsive and always... See more

Company replied

Rated 5 out of 5 stars

We had in the past tried another provider and found them very difficult to work with. Main issues as well as technical were the inability of their departments to work together to resolve our issu... See more

Company replied

Rated 5 out of 5 stars

We have been using SMTP2GO for a long time and we can confidently say that they are a reliable partner for email delivery. When we started, our volume was around 10,000 emails per month. Today we... See more

Company replied


Company details

  1. Email Service Provider
  2. Mailing Service

Written by the company

Like a first-class courier, for email. Since 2006, we’ve provided reliable outgoing email delivery for more than 35,000 senders worldwide. Our global infrastructure ensures redundancy, so your emails are always delivered, even in rare network issues. We monitor blacklists and maintain feedback loops with major providers to keep our SMTP servers highly reputable. With data centers in the US, Europe, and Australia, emails are sent faster and stored securely in your chosen region. Intelligent routing connects you to the nearest location, enhancing speed and reliability. We prioritize security and privacy, continuously updating protocols. Our service is GDPR compliant, ISO27001 and ISO9001 certified. Our user-friendly email API includes guides, code examples, and a testing console. Choose from Free, Starter, Professional, or Premier plans with monthly or annual options. Our global support team offers free 24/7 support, is available via phone, live chat, and helpdesk. Founded in New Zealand, we understand the need for responsive support, no matter your timezone. Enjoy a 100% Service Level Agreement and a 30-day money-back guarantee.

Satisfaction Guarantee

If you don't love us within 30 days, we'll give you a refund.

We're super confident you'll love our product and support - so confident that if we somehow don't meet your expectations within the first 30 days of signing up, we'll fully refund you!

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,891)

249 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing support, even for the free tier

I only used the free service so far, as I only needed to send 100 mails every 3 months, but I have to confess that the provided service and support is way beyond what I expected, even for the free tier. Super responsive, technically savvy and the system is easy to setup. Should I ever have more serious needs, this is the service I would use.

July 9, 2026
Unprompted review
SMTP2GO logo

Reply from SMTP2GO

Hi Kalamar,

Thank you for your kind review! We're thrilled to hear you've had such a positive experience with our service and support, even on the free plan.

We truly appreciate your feedback.

Rated 5 out of 5 stars

I got help by Jose setting up my DNS…

I got help by Jose setting up my DNS settings on my website. He explained things very well, he was quick on his feet and overall a super nice guy to talk to. I can recommend SMTP2GO, as they give perfect service for someone just starting out - plus their customer service really makes it extra excellent!

Thank you!

July 10, 2026
Unprompted review
SMTP2GO logo

Reply from SMTP2GO

Hi Johan,

Thank you for your wonderful review! We're delighted to hear José was able to help you get everything set up.

If you have any questions or need assistance, please do not hesitate to contact us.

Rated 5 out of 5 stars

I've tried a few...but these people are…

I've tried a few...but these people are the best at making sure your mail gets to its destination. They know what they are doing. Easy to setup, manage and I'm slowly getting all my clients to start using them as well, as it makes my job easier.

July 6, 2026
SMTP2GO logo

Reply from SMTP2GO

Hello,

Thank you for your fantastic review! We're so pleased to hear you've had such a positive experience with our service. We really appreciate your recommendation and your continued support.

Rated 5 out of 5 stars

Great service at a good price point

Great service at a good price point. We use it as a European company. Can recommend.

July 3, 2026
Unprompted review
SMTP2GO logo

Reply from SMTP2GO

Hi Fabian,

Thank you for the great review and for recommending SMTP2GO.

Happy emailing.

Rated 5 out of 5 stars

Smtp2go is my link to critical…

Smtp2go is my link to critical equipment and remote controls sending alarms. Much of our gear won’t do the sophisticated email sending. Seems like other normal email like Gmail was always breaking our alerts. Your service is a Godsend! I especially love the SMS sending. That’s a huge help!

July 6, 2026
SMTP2GO logo

Reply from SMTP2GO

Hi Patrick,

Thank you for your wonderful review! We're delighted to hear SMTP2GO has been such a reliable part of your setup and that both our email and SMS services have been helpful. We truly appreciate your feedback.

Rated 5 out of 5 stars

Does what it says on the box

Does what it says on the box - reliable and trust worthy service

July 6, 2026
SMTP2GO logo

Reply from SMTP2GO

Hello,

Thank you for taking the time to leave a review. We really appreciate it.

Rated 5 out of 5 stars

Easy to set up and rock sollid uptime

Easy to set up and connect to, but most importantly,in more than a year we have been using the service it was only down for a brief time once. Just rock solid service, and our copiers send through it with very little delay.

July 6, 2026
SMTP2GO logo

Reply from SMTP2GO

Hello,

Thank you for your wonderful review! We're thrilled to hear you've found our service reliable and easy to use.

Happy emailing.

Rated 5 out of 5 stars

Reliable product, good pricing

Great product,
Been using SMTP2GO for a while with only positive experiences.
The product is very easy to configure and does exactly what it promises. Pricing is fair, and their platform hasn't experienced an outage since we started using them. (2+ years)

July 6, 2026
SMTP2GO logo

Reply from SMTP2GO

Hi Tom,

Thank you for your great review! We're delighted to hear you've had such a positive experience over the past two years. We truly appreciate your support and look forward to continuing to provide a reliable service.

Rated 5 out of 5 stars

We use SMTP2GO monthly to distribute…

We use SMTP2GO monthly to distribute thousands of reports, their service delivers it efficiently and gives us some really good statistics on everything imaginable, receipts, what was clicked etc.. they also go out of their way to ensure anyone using shared IP is behaving by monitoring any unusual activity (bounces etc), which ensures our emails reach the destination without falling into junk etc.

Very good people, top of their game of email and SMS delivery. If you're considering a bulk email/sms solution - I would seriously consider going with SMTP2GO. Great service, user experience and customer communications whenever needed.

Thanks.

March 9, 2026
SMTP2GO logo

Reply from SMTP2GO

Hello,

Thank you for your fantastic review! We're delighted to hear SMTP2GO has been a reliable part of your email workflow.

Keep recommending SMTP2GO; we really appreciate it.

Rated 5 out of 5 stars

Great and sharp customer support!

I had a technical issue with my email tracking headers and unsubscribe settings that I couldn't solve myself. Louise from the support team was amazing - she pinpointed the exact issue with my SMTP user configurations within minutes. Fast, professional, and very helpful service. Thank you, Louise!

July 6, 2026
Unprompted review
SMTP2GO logo

Reply from SMTP2GO

Hi Sarmite,

Thank you for your kind review! We're so pleased to hear you had a positive experience with our support team. We really appreciate your feedback and are always here if you need any assistance in the future.

Rated 5 out of 5 stars

I use the service for remote telemetry…

I use the service for remote telemetry alarms. It's extremely reliable, more so than any of the previous services I tried.

June 15, 2026
SMTP2GO logo

Reply from SMTP2GO

Hi Tom,

Thank you for taking the time to leave a review - we’re happy to hear SMTP2GO is providing the reliability you need for your telemetry alerts.

Rated 5 out of 5 stars

Great product

Great Company great product we use this application to allow our clients to email from their Office Equipment, this allows us to manage the whole process and just have the client verify their email/domain. Very easy to manage and well priced.

August 13, 2025
SMTP2GO logo

Reply from SMTP2GO

Hi Steve,

Thank you for your feedback - we’re glad to hear SMTP2GO is helping you easily manage email for your clients and that the setup is straightforward.

Rated 5 out of 5 stars

You guys made it so that we don't have…

You guys made it so that we don't have to spin up a relay. Thank you--you are the real MVPs!

June 5, 2026
SMTP2GO logo

Reply from SMTP2GO

Hi Dakota,

Thank you for the great review.

We’re happy to hear SMTP2GO has provided an easy solution for you.

Rated 5 out of 5 stars

Just works as it said it would

Just works as it said it would. That is all a customer really wants and SMTP2GO delivers.

June 15, 2026
SMTP2GO logo

Reply from SMTP2GO

Hi Roger,

Thank you for taking the time to leave a review. We really appreciate it.

If you have any questions or need any assistance, you know where to find us.

Rated 5 out of 5 stars

Superb support, technically flawless.

Superb support, technically a dream for a developer. I always get quick and in depth responses from support, seems very stable.

June 15, 2026
SMTP2GO logo

Reply from SMTP2GO

Hello,

Thank you for your feedback - we’re really pleased to hear you’ve had great support and found SMTP2GO reliable and easy.

Rated 5 out of 5 stars

We are very happy with SMTP2Go!

We are very happy with SMTP2Go! It works as expected and the activities report is very useful to verify what happened with each sent email.

June 15, 2026
SMTP2GO logo

Reply from SMTP2GO

Hi Rodgrigo,

Thanks for your review - we’re pleased to hear SMTP2GO is working well for you and that the activity report is helpful.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look