snailax.com Reviews 17

Ordered a Snailax foot massager in October 2025 it’s now making noises was told to return payed postage to send back and no communication since this has been 3 weeks now so not only have I paid for it to be returned nearly £10 I still don’t have a replacement

I purchased a back massager through Amazon on February 28, 2025. It stopped working properly and I contacted the manufacturer, Snailax, and made a claim under their warranty. They have given me the run around for weeks and refuse to honor their warranty by not communicating further.

Great to have an apology for delayed response to a pre-purchase enquiry,

Sadly the enquiry itself was disregarded and instead I was asked to provide documents that were proof of purchase.

The instructions on the stereotype reply how to do this might be difficult for those with limited technical ability and in any case the documents if needed should be available by a simple reference identity.

My review for a competitors similar product expressed concern about durability and the environmental consequences of items that cannot be repaired and add to waste or partial recycling.
UK customers are legally protected by their contract with the retailer .

This becomes can be frustrated when concealed behind foreign manufacturer or wholesale addresses or short return periods.

Other reviews here find the back massager effective in the short term and this too is my experience of a competitors similar product.

I absolutely love Snailax products! The quality and comfort are top-tier, and they truly deliver on what they promise. The customer service team is also friendly and quick to respond whenever I have a question. Every item I’ve tried has exceeded my expectations — reliable, relaxing, and worth every penny. Definitely a 5-star experience all around!

I absolutely love this Snailax foot massager! The kneading and rolling feel just like a real massage therapist working on my tired feet. The heat function warms up quickly and helps improve circulation, especially during cold nights. It’s super easy to use — just plug in, choose your mode, and relax. I use it every evening while watching TV. It’s become part of my daily routine. Highly recommend to anyone who stands all day or has sore feet!

Nothing wrong with the product per se which arrived today but when I tried to extend the warranty it stated Amazon order 026-2757386-2853134 not recognised. A total con as I also tried their support site. I just hate shister companies like this who flog you merchandise and then make it impossible to register.

Agree with others. Customer service is none existent. This company does not honor their return policy. You might have better luck with service if purchased through Amazon or Walmart, but I wouldn’t even try that. I purchased a massage chair on Sept 7, 2025. It arrived in good condition, but wasn’t what I expected. I promptly contacted them to start the return. They replied that I would need to pay return shipping since it had been 99 days. I responded that it had been less than 2 weeks and that their policy says they pay return shipping in the first 30 days. They responded that I would need to pay shipping even though it was within 30 days. Very dishonest company. Would give zero stars if I could!

Let me put it this way – as someone whose neck creaks like a rusty door hinge after coding marathons, I’ve basically become a neck massager connoisseur. While other brands left me feeling like I’d wrestled a robot octopus, this cushion-hugging thingamajig actually gets neck anatomy – no awkward jabbing, just firm cradling that melts tension. Twelve months of daily abuse (and two cross-country flights stuffed in my carry-on) later, it’s still purring like a kitten. Shoutout to their no-BS warranty – rolled up to their site expecting some catch, but nope, free 3-year coverage popped up like a golden ticket.

I bought a back massager for the office to help with my back and waist, and it honestly works great for me. Now I’m planning to get a shoulder massager too because my neck’s been really hurting lately.

I picked up one of their back massagers a while back, and gotta say—it worked like a champ for ten solid months before it had a little hiccup. Called up their customer service, and had a replacement shipped out faster than my kid’s Amazon Prime orders. No hoops to jump through, no nonsense. Hell, I was so impressed, I snagged their foot massager last month for the missus. She’s been raving about it after her shifts at the hospital. Oh, and pro tip—keep an eye on their website. They’re always slingin' some deal.

Shipping was surprisingly fast. I placed my order and received it within just a few days, well-packaged and in perfect condition. It was ready to use right out of the box!

I’ve been using my Snailax neck and back massager for a long time, and I’m beyond impressed! The deep-kneading massage really helps relieve my neck and shoulder tension after long hours at my desk. I love that it has adjustable heat and different intensity levels so I can customize my experience. The user manual was easy to understand, but honestly, the device is so intuitive that I barely needed it.

One of my favorite features is its versatility—I can use it on my lower back, shoulders, and even legs. The build quality is excellent, and it feels like a premium product. I was skeptical at first, but now I can’t imagine my daily routine without it.

Highly recommend Snailax 🙌

I got this foot massager, and it’s seriously like magic! I tried to extend my warranty, but it took them 5 days to get back to me. The product’s awesome, but they could definitely improve their customer service.

I have been contacting you for 2 weeks now about my faulty full body massage mattress it packed up after 10 weeks on March 1st 2025 and so far you do not take any notice of my emails

I can't believe that this device is designed to fit on a human body. The user manual is a joke ... not any information you need to use it ... it is a very small pamphlet ... mostly safety issues and warranty info. I would not buy anything from this company. No interest in hearing from this company ... they already made their impression ... very negative.

Placed an order with them through their Wallmart storefront. After a few days I contacted them to see when the order would arrive - they replied and said it was shipped and FedEx said "label created", in that very moment they created the label. 7 days later, no tracking updates and no sign of my order. Their replies are in broken English, so I'm unsure if they're even able to understand my messages and they were saying they shipped the item, the item left the warehouse etc. Did it though? At this point I knew they were lying. So I escalated and called Wallmart who told me that their storefront is essentially in the red which means they're a known scammer. :) Why they're still allowed to sell on Wallmart is a whole other issue. Still trying to get my money back! Avoid at all costs!

Edit: I finally received the item after they actually said they'd refund me because Walmart forced them. Fairly suspicious. The item that I received is faulty... and no they did not refund me. :)

I ordered a memory foam full body massager from this company. They supplied the incorrect item - a small massage mat, not memory foam. After many weeks of emails, they have still not arranged collection of the incorrect item. I would advise you to avoid this company

First unit came and the charger started making sound few days down the line, felt like it was short circuiting. Got in touch with support team and instead of sending me a new charger they asked me to return the unit back to Amazon as it was within the return period. Shocking thing was when I tried to purchase the item back the price had increased. I still grudgingly bought it.
Few weeks down the line the main unit started making noise, again they agreed to replace the item. Shocking thing is they sent me a return label with a wrong address on it and the item has reached someone else.
I would not buy from this company.