Snap Finance Reviews 10,165

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,234 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service and user experience, noting the quick and easy process for obtaining financing. Many appreciate the helpful and professional staff, who are often praised for their kindness and efficiency in answering questions. The ability to pay off loans within a 90 or 100-day period to avoid interest charges is a significant benefit for many. However, some customers also noted issues with payment clarity, specifically that the total amount shown in their account for the 100-day payment option did not always match the amount later stated in the contract, leading to unexpected additional charges. A few other people also felt that customer service was unhelpful in resolving these discrepancies and that the interest rates could be very high if the balance wasn't paid off within the interest-free period.

What people talk about most

Payment

People report ambiguous experiences with payment. Many customers appreciate the flexible payment options,... See more

Service

Customers had positive experiences with service. Many reviewers appreciate the quick and efficient service,... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting its ease and convenience.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting experiences that were quick,... See more

Staff

Users describe positive interactions with staff. Many customers report that staff members are helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being able to pay off the loan within 90 days to avoid interest charges was extremely helpful. Also calling customer service to set up the payment plan to pay off the load within the 90 days went very... See more

Company replied

Rated 5 out of 5 stars

The name of this company says it all. I had a great experience. From Application to Approval to Actual Repair of my car. Everything was as quick as a "SNAP" of the finger. I would recommen... See more

Company replied

Rated 5 out of 5 stars

I ordered my tires and had them 2 days later. It was quick approval and quick delivery with excellent quality new tires. The only thing I can complain about is the delivery company dropped in the midd... See more

Company replied

Rated 5 out of 5 stars

Pristene Tire on advised me of this program as I needed emergency tires and this worked for me as I did not plan for $1000 worth of tires made it very simple very easy thank you so much great experien... See more

Company replied


Company details

  1. Financial Institution
  2. Alternative Financial Service
  3. Leasing Service
  4. Payment Service

Written by the company

Snap Finance harnesses the power of data to empower consumers of all credit types to get what they need. Launched in 2012, Snap’s technology utilizes more than a decade of data, machine learning, and nontraditional risk variables to create a proprietary platform that looks at each customer through a more holistic lens. Snap’s lease-to-own and credit solutions are changing the face and pace of consumer retail finance. For more information, visit snapfinance.com.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
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1-star

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Rated 1 out of 5 stars

I had a very negative experience with…

I had a very negative experience with Snap Finance. The total amount shown in my account for the 100-day payment option did not match the amount they later said was in the contract. I paid what the system showed on time, but I was still told I owed much more. The representatives and manager told me that only the contract amount was valid, even though the account showed a different payoff amount. I ended up paying much more than expected. I would recommend reviewing everything carefully before you start making payments.

May 11, 2026
Unprompted review
Snap Finance logo

Reply from Snap Finance

Maria, we tried looking up your account to see what happened, unfortunately we were unable to locate your account with the information provided. Can you please send us a direct message with more information? You can chat with us at www.customer.snapfinance.com by clicking on the green "chat" icon or call us at (877) 557-3769. We are here to help!

Rated 1 out of 5 stars

I'd give negative stars if I could

I'd give negative stars if I could. To get rich off the backs of the desperate is absolutely wicked and shameful. I got stuck with this usury nightmare for vehicle repairs and 3500 turned into more than 6 thousand and I barely scrape by. Makes me sick to my stomach. You all should be ashamed. Point s tire in wilder Id. will also be getting a review but the only negative thing I'll have to say is that they utilize such an evil company.

May 8, 2026
Unprompted review
Snap Finance logo

Reply from Snap Finance

Derrick, thank you for taking a moment to speak with us. We apologize we reached you at a bad time. We will reach out again to you for your valued feedback. Thank you and have a wonderful afternoon.

Rated 1 out of 5 stars

Bad Practice in Customer Service

I went through Snap because I needed to get the tires aligned as well as front brakes and rotors done on my SUV. I did everything on my end and was pre-approved for the amount that I needed to pay. Unfortunately I was never informed of the process taking five to seven business days for the transaction to go through. The merchant, Pep Boys, have had multiple failures dealing with the Finance company with customers and I'm the next in line. This will be moved up the chains and will never be recommended by myself or Pep Boys who will raise everything to all the higher ups. That's not how you do business for customers especially those who need help. I wasted most of my day and still didn't get the satisfactory results at the end. I better not see a lease agreement go through as I'm not using the product and will not pay a penny. Multiple calls back and forth getting to absolutely nowhere wasting my time and Pep Boys.

May 7, 2026
Unprompted review
Snap Finance logo

Reply from Snap Finance

Hello Marques, Thank you for providing your feedback. We have reviewed your account and can see that it has been assigned to the correct department for further assistance. They will be in touch with you shortly. If you have further questions, please reach out to our Team @ (877)557-3769 Thank you

Rated 5 out of 5 stars

Easy to apply.

Easy to apply.
Great customer service.
I received my purchase and I am very happy with the purchase and customer service.
Thank you!

April 8, 2026
Snap Finance logo

Reply from Snap Finance

We're happy to hear that the application process was easy and that you received great customer service! We appreciate your feedback and are glad you are happy with your purchase.

Rated 1 out of 5 stars

PAYOFF AMOUNT Paid, CHARGED AGAIN

We have utilized SNAP Finance on at least four occasions. Unfortunately, we have never been able to take advantage of the 100 day incentive. However, we recently paid off a loan a few months early with the quoted "payoff amount" from the SNAP Finance APP, but was charged an additional payment the following day. We did contact SNAP Finance via Chat, and their explanation is unacceptable. The following statement was told to us. "We can see that when you made a payment on April 30, 2026, the payment scheduled for May 1, 2026, in the amount of $175.58, was already in transit. With that payment, the account was paid off". So,in other words, the payoff amount that we were given was inaccurate. The email that we received on April 30th, stating that we had made the "final payment" was inaccurate. As a "finance" company, you would think that the they would have the ability to construe that the payoff amount is not the REAL PAYOFF AMOUNT, but instead it is the PAYOFF AMOUNT after including your next regular payment. I guess paying SNAP Finance more than 200% was not enough. Application ID 2501180DZKAL

Also, the SNAP Finance APP does not allow the consumer to see historical data on a paid in full application. If it does, it is not easily found because we have clicked on everything regarding this closed application.

Your response is GENERIC. We provided the application number regarding this review. We have already chatted with a SNAP Representative. If you, SNAP are genuinely concerned, you'll look the Application number up to see that it belongs to a very loyal customer with the exact details in our review. You will also have access to our contact information.

April 30, 2026
Unprompted review
Snap Finance logo

Reply from Snap Finance

Jonathan, we tried looking up your account to see what happened. Unfortunately, we were unable to find your account with the information provided. Can you please send us a direct message with more information? You can chat with us at www.customer.snapfinance.com by clicking on the green "chat" icon or call us at (877) 557-3769.

5.11.2026
Jonathan.
We apologize for this inconvenience, unfortunately the application id/account number provided 2501180DZKAL does not locate any active account. Can you provide your email address as we can continue our search in that manner? We look forward to hearing from you. Thank you for your time.

Rated 1 out of 5 stars

Sneaky. Made all payments within 100 days but still charged finance charges

Sneaky. Made all payments within 100 days but still charged finance charges.

May 5, 2026
Unprompted review
Snap Finance logo

Reply from Snap Finance

Andrew, we tried looking up your account to see what happened, unfortunately we were unable to locate it with the information provided. Can you please send us a direct message with more information? You can chat with us at www.customer.snapfinance.com by clicking on the green "chat" icon or call us at (877) 557-3769. We are here to help!

Rated 1 out of 5 stars

Terrible Interest Rate And Not…

Terrible Interest Rate And Not Explained Correctly Employee And Supervisor Have A Terrible Attitude Wouldn’t Recommend Going Threw

April 24, 2026
Unprompted review
Snap Finance logo

Reply from Snap Finance

Good Morning, we tried looking up your account to see what happened., unfortunately we were unable to locate it with the information provided. Can you please send us a direct message with more information? You can chat with us at www.customer.snapfinance.com by clicking on the green "chat" icon or call us at (877) 557-3769. We are here to help!

Rated 4 out of 5 stars

I got 2 different loans

I got 2 different loans. Thinking was with the same company/place. Turns out is two different “products”. You should merge all under one place. Offering the same products. No need to have two different apps and dealing with two different places.

April 8, 2026
Snap Finance logo

Reply from Snap Finance

We appreciate you sharing your experience. We acknowledge your concern about managing two different loans and apps. We'll consider your suggestion to merge everything into one place to improve our customer experience. Thanks for the feedback.

Rated 5 out of 5 stars

Help me to get my car fixed

Help me to get my car fixed

April 26, 2026
Snap Finance logo

Reply from Snap Finance

Sylvia, we love that we were able to help you get your car back on the road. Thank you for working with Snap Finance!

Rated 5 out of 5 stars

Happy and safe

Greatful for this program and the assistance they are able to offer

April 15, 2026
Snap Finance logo

Reply from Snap Finance

We appreciate you sharing your concerns. We want to assure you that we're committed to offering the best support possible during this time.

Rated 5 out of 5 stars

Ring

Great. Always comes through Thank you

April 17, 2026
Snap Finance logo

Reply from Snap Finance

We are so happy to know that we consistently meet your expectations. Thank you for taking the time to leave us your kind feedback.

Rated 5 out of 5 stars

Easy enough to use

Easy enough to use for us non-tech savvy people.

April 17, 2026
Snap Finance logo

Reply from Snap Finance

We're so glad to hear that you found our product easy to use, even if you're not tech-savvy! Thank you for your positive feedback.

Rated 5 out of 5 stars

Well the application is so sample and…

Well the application is so sample and fast answer, I really like this company, financial rates are low.Thank you snap finance to help me on what I need.

February 28, 2026
Snap Finance logo

Reply from Snap Finance

We're happy to hear that you found our application simple and fast, and that you appreciate our low financial rates. Thank you for letting us assist you!

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