Snickersdirect Reviews 403

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the efficient and fast delivery service, often noting that orders arrive within 24 hours or even sooner. Many people appreciate the excellent customer service, highlighting helpful interactions and quick responses. The products are often described as high quality, durable, and offering good value, with consumers expressing satisfaction with their longevity and suitability for various uses. However, some people were dissatisfied with the order process, mentioning issues with real-time status updates and difficulties with returns. A few other people also felt that the delivery service could be inconsistent, with some experiencing significant delays despite promises of next-day delivery. There were also occasional concerns about product sizing discrepancies and the quality of some items not meeting expectations, particularly regarding durability or suitability for specific conditions.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery services, frequently praising fast delivery... See more

Product

Reviewers mention ambiguous feedback about product. Many customers praise the quality, durability, and... See more

Order

Customers had ambiguous experiences with order. While some reviewers praised the ease of placing orders, fast... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent and fantastic service, often... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the excellent quality and... See more

Based on these reviews

Rated 3 out of 5 stars

The order itself was processed quickly and delivered without any issues, so I’m very satisfied with that part. However, the website could definitely be improved. It is not very easy to navigate,... See more

Rated 3 out of 5 stars

Ordered on a next day delivery service, still not received the goods 5 days later and won't be receiving today either. Company uses Yodel who are well known for this. They are delivering to a busine... See more

Rated 5 out of 5 stars

Live messaged on the 23rd Dec to check stock on a couple of items, Immediate response to say the items were available. Placed the order online the same day and they were delivered to my door within... See more

Rated 5 out of 5 stars

The lead time was exceptional , couldn't fault them. Snickers are a quality product , with a varied selection of styles and sizes. Being using them for numerous years, the few times I've deviated... See more


Company details

  1. Clothing Store

Written by the company

The world's biggest retailer of Snickers Workwear - biggest stocks and next day delivery.


Contact info

3.9

Great

TrustScore 4 out of 5

403 reviews

5-star
4-star
3-star
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1-star

Replied to 12% of negative reviews

Typically replies within 48 hours

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Rated 2 out of 5 stars

Sizing very different to other makes…

Sizing very different to other makes which would have been fine but maybe a warning would have been good. Also had to pay postage both ways for return and told if I took the refund I wouldn’t get standard postage included. Having checked I don’t think this is in line with my consumer rights. Just leaves a bad taste in the mouth. The trousers will have to be amazing for me to return as a customer.

April 17, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible service

Don’t expect your order to arrive quickly always the same responses items not in stock awaiting delivery etc and you have to pay for returns so by the time your refund lands if you need to return anything it’s a 4 week process at least. Nope never again.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

It was easy to open an account with…

It was easy to open an account with Snickers direct and place my order and the order was delivered the next day items where very well packaged also i got plenty of updates I'm really pleased with my purchase from Snickers direct and would recommend them

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Unfortunately the item required was out…

Unfortunately the item required was out of stock and I needed it urgently so I had to make contact to request a refund and seek an alternative elsewhere. However the gentleman I spoke to on the phone was exemplary, he was very helpful, very courteous and processed the refund in double quick time. He deserves credit as he represents your business in a very positive and professional manner

March 25, 2026
Unprompted review
Rated 3 out of 5 stars

Fast delivery but website usability issues

The order itself was processed quickly and delivered without any issues, so I’m very satisfied with that part.

However, the website could definitely be improved. It is not very easy to navigate, and the order status does not seem to update in real time. For example, my order was already delivered, but the page still shows it as “packing.” Because of this, it is difficult to return the item quickly because I have to wait until the status changes.

As far as I can see, the website also does not allow customers to cancel an order directly. If someone makes a mistake while ordering, they have to write an email instead, which feels quite inconvenient nowadays. It would be very helpful if returns and cancellations could be managed more easily directly through the website.

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

from my point of view

from my point of view, snickers direct is the most profitable place where you can buy any equipment for work and not only .... besides the fact that they have the best quality products .... you also enjoy the best communication in terms of help in buying or being informed ....I wish you happy shopping

February 24, 2026
Unprompted review
Rated 1 out of 5 stars

0 customer service

I ordered off the 'snickersdirect.ie' website. Bought a €120 pair of workpants. Then I got a customs charge of €55 as the pants were now coming from the UK. Have emailed 4 times to try to cancel with no answer. Phoneline doesn't work and online chat is inactive. Have no idea how it can be right to buy from your country only to be asked to pay €175 total for a pair of pants. Am still waiting for confirmation on order cancellation and a refund for almost a week now and no reply. Very annoying and poor experience.

February 17, 2026
Unprompted review

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