Representative did the best he could, but the inescapable problem is, you don't offer the parts that would repair the item. We needed a printed-circuit-board assembly (PCBA). We could affordably repla... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I called for a warranty replacement and I waited for a new unit for two weeks and had to call back to find out that I needed to send my unit back first in the original shipping container. Well I had t... See more
Company replied
Your company never got back to me after I made an online inquiry and then emailed you the same question. I emailed a few times and never heard from anyone. I was given a ticket number in an init... See more
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Shipping time was a little long but as expected. The assembly instructions were missing a key step. I called the customer help line and they were extremely helpful and I mentioned the missing step... See more
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Company details
Written by the company
Shop Joe specialize in developing outdoor tools. Visit now to shop and save on electric and cordless snow blowers, lawn mowers, and much more.
Contact info
221 River Sreet , 07030, Hoboken, United States
- (866) 225-9723
- help@shopjoe.com
- www.snowjoe.com
3.1
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Incredible customer service…
Had an issue with batteries for my snow joe snow blower and James Mancha with their customer service team was incredible to work with! He understood my concerns, acted quickly to help me, and responded to me every step of the way until my issue was resolved! James was incredible throughout the process!! Thank you James and Snow Joe!!!
Don Bestwina
November 25, 2025
Unprompted review
Reply from Shop Joe
Hello Don,
Thank you so much for taking the time to share your experience with us. We’re truly delighted to hear that James was able to provide the exceptional support you deserved. Ensuring our customers feel heard, supported, and valued is a top priority for us, and we’re glad that James’ attentiveness and prompt communication made a positive difference throughout the process.
Your feedback means a great deal to our team. We’ll be sure to recognize James for his outstanding service and dedication. If you ever need further assistance or have any additional questions regarding your Shop Joe equipment, please don’t hesitate to reach out. We’re always here to help.
Thank you again for being a part of the Shop Joe family!
Good customer service
Christian Caluba made the whole process almost painless. Have had a couple of issues and both handled very well.
November 12, 2025
Unprompted review
Reply from Shop Joe
Hello Henry,
Thank you for taking the time to share your positive experience with us. We’re delighted to hear that you received good customer service and that Christian Culaba was able to make the process smooth and nearly effortless. It’s great to know that the issues you encountered were handled promptly and effectively.
Your feedback means a great deal to us, as it reflects our commitment to providing reliable support and ensuring our customers feel valued and well taken care of. We’ll be sure to share your kind words with Christian and the rest of our team.
If there’s anything more we can assist you with in the future, please don’t hesitate to reach out. We're always here to help.
Follow-up review: warranty replacement was provided.Sunjoe 10" chainsaw stopped running
Purchased Sunjoe 10" chainsaw in 2022 direct from Sunjoe. It was used just a few times. Had 2 year warranty. Stopped working "no power" battery was good. Contacted Sunjoe hoping they had a fix, knowing it was out of warranty. I was advised they don't repair and was offered a 15% to buy a a new one. Dissatisfied with customer service for a little used product that was only 3 years old.
12/10/25
UPDATE: After subsequent follow-up SunJoe provided a warranty replacement. Thanks
November 24, 2025
Unprompted review
Reply from Shop Joe
Hello Randy,
Thank you for sharing your detailed feedback, and we sincerely apologize for what happened. This is not the level of service we aim to provide, and we understand your disappointment—especially considering the chainsaw was lightly used and only a few years old.
We truly value your input, as it helps us identify areas where we can improve both our product quality and our overall customer service experience. Please be assured that we will further review this case, and one of our team members will reach out to you today to discuss possible solutions.
Once again, we deeply apologize for the inconvenience and appreciate your patience and understanding.
Electric Shovel
I purchased a battery operated shovel last year , this year the battery 24volts ion 4am can't be charged anymore
Basically lasted for one season
Very poor quality
November 15, 2025
Unprompted review
Reply from Shop Joe
Hello Baha,
Thank you for taking the time to share your feedback regarding your battery-operated shovel. We sincerely apologize for the issue you’ve experienced with the 24V 4Ah battery no longer charging. We understand how disappointing it must be that the product lasted only one season, and this is certainly not the level of quality or service we strive to provide.
Please rest assured that we are taking your concerns very seriously. We will be conducting a thorough investigation into this matter to ensure that any underlying issues are addressed and to prevent similar situations in the future. Our team has sent you an email today with further details and the next steps to resolve the situation.
We truly value your patience and understanding as we work to make this right, and we want to reassure you that customer satisfaction is our top priority. Once again, we sincerely apologize for the inconvenience and appreciate you bringing this to our attention.
Hello Jetson, We love your bikes and your great customer service
Hello Jetson,
I want to thank you for your great bikes and your excellent customer service. Some of the representatives we have worked with are Christian Culaba, Evelyn Cebe, and Joanna Rose Juanillo. We have worked with others as well. They are all very professional and take care of us efficiently. It seems like they put the customer experience first and foremost every time. If there is an issue, they fix it or give us a replacement. You cannot ask for more than that.
We have bought many Jetson bikes over the years and in fact my wife learned on one of your smaller bikes. Our favorite Jetson bikes are the J8, the Journey, and now the Warren. My wife actually learned on the bolt pro. Her favorite bike now is the Journey.
Thank you again Jetson, keep up the great work
Jim Mc
November 8, 2025
Unprompted review
Reply from Shop Joe
Hello Jim,
Thank you so much for taking the time to share such a thoughtful message with us. We are thrilled to hear that you and your wife have enjoyed so many Jetson bikes over the years and that our team has consistently provided you with excellent service. Your recognition of Christian Culaba, Evelyn Cebe, Joanna Rose Juanillo, and the others you’ve worked with means a great deal to us, as we strive to make every customer interaction professional, efficient, and focused on delivering the best possible experience.
We are especially delighted to hear that your wife learned to ride on one of our smaller bikes and has continued to enjoy riding, now favoring the Journey. Knowing that our bikes have been a part of such meaningful experiences for your family truly inspires us and reinforces our commitment to quality, innovation, and customer satisfaction.
It is incredibly rewarding to hear that we’ve been able to address any issues promptly and ensure you always receive the support or replacement you need. Your trust in Jetson over the years and your continued enjoyment of models like the J8, Journey, Warren, and Bolt Pro is something we deeply value.
Thank you again for your kind words and ongoing support. We are honored to have you as part of the Jetson family, and we look forward to continuing to provide you and your family with exceptional products and experiences for many years to come.
I called several time asking for an…
I called several time asking for an invoice to be emailed to me for the Battery for my leaf removal
October 25, 2025
Reply from Shop Joe
Hello Muriel,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced in trying to receive an invoice for the battery for your leaf removal device. We understand how frustrating it can be to have to make multiple attempts, and we want to assure you that your concerns are being taken seriously.
We will be conducting a thorough investigation to determine what went wrong and why your request was not processed as expected. Rest assured that one of our team members will be reaching out to you directly via email to assist with any additional questions you may have.
We genuinely appreciate your patience and understanding, and we value your feedback as it helps us identify areas for improvement, particularly in our customer service processes. Once again, we sincerely apologize for the inconvenience and are committed to ensuring this matter is resolved promptly and efficiently.
Problem solved by Christian
I had a problem with the product I received. I sent an email to notify the company on the weekend and didn't expect a response until Monday at the earliest. I received a response the same day. Christian C was prompt, professional, and went above and beyond to solve my issue. I'm thrilled with the exceptional customer service I received, as well as the products ordered.
November 8, 2025
Unprompted review
Reply from Shop Joe
Hello Tracy,
Thank you very much for sharing your experience with us. We are delighted to hear that Christian was able to address your concern promptly and professionally. At Shop Joe, we strive to provide exceptional customer service, and it’s incredibly rewarding to know that our efforts—especially responding outside of regular business hours—made a positive impact.
We also appreciate your kind words regarding the resolution of your issue. Christian takes great pride in ensuring every customer feels supported, and we will be sure to recognize his dedication and commitment.
It’s wonderful to hear that you are thrilled not only with the service you received but also with the products you ordered. Your feedback motivates our team to continue delivering the highest standards of quality and service.
Thank you once again for choosing Shop Joe. We value your trust and look forward to serving you again in the future.
Reply from Shop Joe
Hello Jim,
Thank you for taking the time to share your experience.
We’re delighted to hear that your purchase met your expectations and arrived exactly as promised. Providing high-quality products at a great value is very important to us, and it’s always rewarding to know our customers recognize that.
We sincerely appreciate your feedback and your support, and we look forward to serving you again in the future.
Reply from Shop Joe
Hello Joseph,
Thank you for your thoughtful feedback!
We’re delighted to hear that you recognize the quality and craftsmanship of our products. At Shop Joe, we are committed to providing well-made, reliable products and standing firmly behind everything we offer.
Customer satisfaction is our top priority, and it’s always rewarding to know our efforts are appreciated. We sincerely value your support and look forward to serving you again in the future.
Christian Culaba experience
Christian Culaba did an excellent job and was very professional. He knew exactly what to do and did. This was an A+ experience.
November 5, 2025
Unprompted review
Reply from Shop Joe
Hello James,
Thank you for taking the time to share your experience with Christian Culaba.
We are delighted to hear that he provided such exceptional and professional service. Christian’s expertise and attention to detail are qualities we highly value, and it’s wonderful to know they contributed to an A+ experience for you.
Your feedback reinforces our commitment to delivering top-quality service, and we sincerely appreciate your recognition. We look forward to the opportunity to serve you again in the future.
This was an order to correct a product…
This was an order to correct a product that I ordered but the confirmation listed a different item I called to correct and got the right item but I still haven't received credit for the incorrect item
October 25, 2025
Reply from Shop Joe
Hello Rob,
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience you have experienced with your order. This situation does not reflect the high standard of service we aim to provide, and we fully understand how frustrating this must be.
Please rest assured that we are thoroughly reviewing this matter to determine what went wrong and to ensure it does not happen again in the future. A member of our team will be reaching out to you directly to address the issue.
Once again, we apologize for the inconvenience and greatly appreciate your patience and understanding as we work diligently to resolve this for you.
I have a new aqua joe hose.
I had a problem with aqua joe hose and received a new hose today. Thank you.
October 25, 2025
Reply from Shop Joe
Hello Valerie,
Thank you for taking the time to share your experience. We’re delighted to hear that your issue with the Aqua Joe hose was resolved and that you received your replacement promptly.
At Shop Joe, we are committed to providing high-quality products and ensuring that every customer receives exceptional service. Feedback like yours is invaluable, as it helps us recognize the efforts of our team and continually improve the customer experience.
We truly appreciate your support and for choosing Shop Joe, and we look forward to serving you again in the future.
way long process not ended
(Edit) Angela fixed the situation and I appreciate it.. Thanks
been more than a month since i called for the claim which ended up a refund not been received very disappointing
October 25, 2025
Reply from Shop Joe
Hello Ed,
Thank you for taking the time to update your review and share your experience with us. We are very pleased to hear that Angela was able to assist you and resolve the issue to your satisfaction. At Shop Joe, we take great pride in providing attentive and reliable customer service, and it’s wonderful to know that our efforts have made a positive difference.
We sincerely appreciate your patience and understanding throughout this process, as well as your willingness to give us the opportunity to make things right. Your feedback not only reaffirms our commitment to continuous improvement but also helps us ensure that every customer receives the level of care and service they deserve.
Please don’t hesitate to reach out should you need any further assistance. We truly value your trust and look forward to serving you again in the future.
Reply from Shop Joe
Hello Altonya,
Thank you very much for your thoughtful comment. We at Shop Joe sincerely appreciate your positive feedback and are delighted to know that the timing and quality of our work met your expectations.
Your acknowledgment means a great deal to our team and reinforces our commitment to delivering services and products that are both relevant and of the highest standard. We value your continued support and look forward to serving you again soon.
Reply from Shop Joe
Hello Edwina,
Thank you for your wonderful feedback. We truly appreciate you taking the time to share your experience with our customer service team. At Shop Joe, we take great pride in providing prompt, courteous, and effective support to all our customers, and it’s rewarding to know that our team met your expectations.
Your recognition encourages us to continue delivering exceptional service and reinforces our ongoing commitment to customer satisfaction. Thank you once again for your kind words and for choosing Shop Joe.
If you ever need further assistance or have additional inquiries, please don’t hesitate to reach out — we’re always happy to help.
Poorly designed product!
The product (expandable battery operated tree trimming saw) malfunctioned during the first day of use!! I have built many log homes so my knowledge of chainsaw use is extensive! The product simply DID NOT function as advertised.
October 24, 2025
Reply from Shop Joe
Hello Ross,
Thank you for taking the time to share your experience and for bringing this matter to our attention. We sincerely apologize for the issues you encountered with your expandable battery-operated trimming saw. We fully understand how disappointing it must have been to have the product malfunction on its first day of use—especially given your extensive background and expertise with chainsaws.
This is certainly not the level of quality, reliability, or performance that we aim to provide to our customers. We take product feedback like yours very seriously and will be conducting a further review of this matter to identify the root cause and ensure appropriate corrective action is taken.
One of our customer care representatives will be reaching out to you today to discuss possible solutions and assist in resolving this issue promptly. Your feedback will also be shared with our product development team to help us improve the design, durability, and functionality of future models.
Once again, we truly apologize for the inconvenience this has caused. We greatly appreciate your patience, understanding, and for giving us the opportunity to make things right.
My hose stand malfunctioned
My hose stand malfunctioned. With a couple of emails Snow Joe sent a replacement for it under warranty. Easy to use Customer Service.
October 25, 2025
Reply from Shop Joe
Dear Valued Customer,
Thank you for sharing your experience with us! We’re sorry to hear that your hose stand malfunctioned, but we’re glad our Shop Joe customer service team was able to quickly assist and provide a replacement under warranty.
It’s great to know that you found our support process easy and efficient—our goal is to make resolving issues as seamless as possible for our customers. Your feedback means a lot to us and will be shared with our team as encouragement to continue delivering prompt and reliable service.
We truly appreciate your trust in Shop Joe and look forward to serving you again in the future. If you ever need additional assistance, please don’t hesitate to reach out to us at 1-866-225-9723, available every day from 10 AM–6 PM EST.
Repair of hose connector and pressure control switch
Your AI eventually referred me back to the internet site and then instructed me to re-phone on a weekday. My manufacturing engineer son revised the brass hose connecting tube of another manufacturer to replace the broken plastic part from your SPX3000 pressure washer which you do not provide. As this part can be damaged when the unit is moved creating tension from the dragging external hose, it would be much more satisfying to other customers to add this to the replaceable parts list. Not everyone will have the time or skills to create their own replacement parts, but with the part and simple instructions, your pressure washer can be repaired even if outside the warranty period. Also, the pressure sensor-cut-off switch is inconsistently reliable as noted by multiple reviews. This seems to be affected by the instability of positioning of the components which we seemed to resolve with some zip-ties.
October 26, 2025
Reply from Shop Joe
Hello Darrell,
Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for what happened with your SPX3000 pressure washer and understand how frustrating it must have been to deal with a broken part that isn’t available for separate purchase.
The part you’re referring to is not currently sold individually, and we did send you an email regarding the next steps required to proceed with the available options. We truly value your feedback, as it helps us identify opportunities to improve both our parts availability and overall customer service experience.
Your comments about the hose connector design and the pressure sensor-cut-off switch have been noted and will be shared with our product development team for review. Once again, we deeply apologize for the inconvenience and truly appreciate your patience and understanding.
Always responding and sending emails…
Always responding and sending emails very helpful
October 26, 2025
Reply from Shop Joe
Dear Valued Customer,
Thank you so much for your kind feedback! We’re delighted to hear that you found our team responsive and helpful throughout your experience with Shop Joe. Providing timely communication and clear support is something we take great pride in, so it’s wonderful to know our efforts made a positive impact.
Your feedback will be shared with our customer service team as motivation to continue delivering excellent service. We truly appreciate your support and the time you took to share your experience.
If there’s ever anything more we can do to assist you, please don’t hesitate to contact us at 1-866-225-9723, available every day from 10 AM–6 PM EST.
You did well providing help
You did well providing help
Sadly you didn’t have the part I required (scraper blade)
The list of aftermarket companies didn’t carry it as well
So, I found it elsewhere from your competitors (the part fit)
Thanks
October 26, 2025
Reply from Shop Joe
Hello Devon,
Thank you for taking the time to share your feedback with us. We’re glad to hear that our team was able to assist you, but we’re sorry that we didn’t have the scraper blade you needed in stock. We understand how important it is to find the right replacement parts quickly, and we regret any inconvenience this caused.
Your comments are valuable and will be shared with our product and inventory teams to help improve parts availability in the future. While we’re disappointed that you had to source the part elsewhere, we’re happy to know you were able to find a solution that worked for you.
Thank you again for your honesty and for giving us the opportunity to assist. If you ever need support with another Shop Joe product, please don’t hesitate to reach out to us at 1-866-225-9723, available every day from 10 AM–6 PM EST.
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