Your company never got back to me after I made an online inquiry and then emailed you the same question. I emailed a few times and never heard from anyone. I was given a ticket number in an init... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your prompt response is greatly appreciated. I don't understand why some thing as simple as trimmer string for a trimmer that was purchased a year ago can be out of stock. I'm on the waiting list bu... See more
Company replied
I purchased a power washer and could not register it on the website that was listed in the manual. That is the reason for a 4 star plus it took a while to get a hold of customer service. I ended up s... See more
Company replied
Products have deteriorated. Customer service tries to help but entire process seems painfully and needlessly slow. I’ve lost faith in their warranties. I have several items from snow/Sun Joe over the... See more
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Company details
Written by the company
Shop Joe specialize in developing outdoor tools. Visit now to shop and save on electric and cordless snow blowers, lawn mowers, and much more.
Contact info
221 River Sreet , 07030, Hoboken, United States
- (866) 225-9723
- help@shopjoe.com
- www.snowjoe.com
3.2
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Power washer under warranty stopped…
Power washer under warranty stopped working. Replaced without hassle and replacement unit arrived less than a week. THANK YOU!!
May 27, 2026
Reply from Shop Joe
Hello Connie,
Thank you for your positive feedback and for taking the time to share your experience. We are delighted to hear that the warranty replacement process was handled smoothly and that your replacement unit arrived quickly.
We truly appreciate your support and are glad to know you are satisfied with the service provided.
Contacted Joe for information on a used…
Contacted Joe for information on a used electric tiller that I purchased.
The representative, Yeah Tugdang, was able to answer my question about required maintenance and send me a link to the Operator's Manual.
May 27, 2026
Reply from Shop Joe
Hello Donald,
Thank you for sharing your experience and for taking the time to leave a review. We are pleased to hear that your inquiry regarding your electric tiller was addressed and that you were provided with the information and resources you needed.
We truly appreciate your feedback and your support.
Reply from Shop Joe
Hello Ricky,
Thank you for your positive feedback and for taking the time to share your experience. We are pleased to hear that you had a smooth and positive interaction with our team.
We truly appreciate your support.
I bought a Sun Joe mower and it turned…
I bought a Sun Joe mower and it turned out to be a dud. Just would not work!
May 27, 2026
Reply from Shop Joe
Hello Deanna,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced with your lawn mower, as this is not the level of quality or experience we aim to provide.
We understand your disappointment regarding the product not working as expected. Please know that someone from our team will be reaching out to you to provide further assistance and help address your concern.
We truly appreciate your patience and understanding.
Ordering and shipping was quick
Ordering and shipping was quick, but unit came broken and now I have to send whole unit back. Seem to me they could have just sent me part to fix it.
May 26, 2026
Reply from Shop Joe
Hello Coley,
Thank you for taking the time to share your feedback. We’re glad to hear the ordering and shipping process was quick; however, we sincerely apologize that your unit arrived damaged and for the inconvenience this has caused.
We understand how disappointing this experience must be, and we truly appreciate you bringing it to our attention. Please be assured that your case is important to us, and one of our team members will be reaching out to you directly to provide a follow-up and further assistance.
We greatly value your feedback, as it helps us identify areas where we can continue improving both our products and customer service. Once again, we sincerely apologize for the inconvenience, and we thank you for your patience and understanding.
I need 4 batteries of my SnowJoe…
I need 4 batteries of my SnowJoe snowBlower 24v 12ah please find them for m.
May 26, 2026
Reply from Shop Joe
Hello Joe,
Thank you for reaching out. We understand you are looking for four replacement batteries for your Snow Joe 24V 12Ah snow blower.
To ensure you receive the correct and compatible batteries for your unit, one of our representatives will be able to verify your exact model and assist you with availability, pricing, and ordering options.
We appreciate your patience and understanding. One of our team members has also sent a follow-up message to keep you updated regarding your request.
Thank you for choosing Shop Joe.
I have trouble getting the batteries in…
I have trouble getting the batteries in and out. So therefore I can't use it. So wanted to mow the grass recently but couldn't. I long for my old corded electric mower, but couldn't get parts to fix it.
May 26, 2026
Reply from Shop Joe
Hello Ruth,
Thank you for reaching out and sharing your experience. We sincerely apologize for the difficulty you are having with inserting and removing the batteries, and we understand how frustrating it must be to be unable to use your mower when you need it.
We appreciate you bringing this to our attention. Please rest assured that a member of our team will be reaching out to you directly to further review your concern and assist in finding a suitable resolution.
We truly value your feedback, as it helps us improve both our products and customer experience. Thank you for your patience and understanding.
When you have to use the warranty they…
When you have to use the warranty they fail to tell you that when they send a replacement its not warrantied. It also not written in the owners manual. That information should be transparent. I then had a Customer service person offer me 50% off a new one and then a supervisor only offered me 15%. Either way I will never buy another snow Joe product and I smashed the one that had mechanical problems
May 26, 2026
Reply from Shop Joe
Hello Sue,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and disappointment you experienced regarding your warranty experience and the information provided.
We understand your concerns about replacement coverage, documentation clarity, and the variation in offers you received. We acknowledge how this situation has impacted your overall experience.
We regret that we were not able to meet your expectations in this case, and we appreciate you taking the time to share your experience.
Rose Irea was fantastic
Rose Irea was fantastic, super helpful and friendly. Please give her a raise for making this a pleasant experience.
May 25, 2026
Reply from Shop Joe
Hello Lionel,
Thank you for your wonderful feedback. We’re delighted to hear that Rose Irea was fantastic, super helpful, and friendly throughout your experience.
Providing exceptional customer service is one of our top priorities, and it’s always rewarding to know that a team member made such a positive impact. Your kind words are truly appreciated, and we will be sure to share your recognition with Rose and our team.
Thank you for choosing Shop Joe, and we look forward to assisting you again in the future.
I ask for a part and was told it is not…
I ask for a part and was told it is not a replacement part, why
May 25, 2026
Reply from Shop Joe
Hello Ed,
Thank you for bringing this matter to our attention. We sincerely apologize for your experience, as this is not the level of service and support we aim to provide.
We understand your concern regarding part availability. Please rest assured that one of our team members will be reaching out to you to follow up on the previous email we sent regarding this matter to further review and assist you.
We truly value your feedback, as it helps us identify areas where we can improve both our products and customer service. Once again, we sincerely apologize for the inconvenience, and we thank you for your patience and understanding.
Unit breaks and you're SOL
Got a unit as a Christmas gift in 2024. It broke at the beginning of this year. I had the 3 yesr warrenty. I filled out repair/replace the form for my snow shovel that stopped working completely despite the battery having a full charge. Called and left many messages with customer service. Sent emails as well as sent my complaint about being ignored to the Shopping Channel where it was purchased. Snow Joe completely ignored all my correspondence and did not honor their warrenty. I have been trying to get through to them for 5 months. I only give it 2 stars because it actually worked pretty well. But the company and customer service is awful. Do not buy any of their products. They will break down and they will not honour their warranties.
January 27, 2026
Unprompted review
Reply from Shop Joe
Hello Caroline,
Thank you for bringing this matter to our attention. We sincerely apologize for your experience, as this is not the level of service and support we aim to provide.
We understand your frustration regarding the warranty process and the difficulty you experienced trying to reach our team. Please rest assured that one of our team members will be reaching out to you regarding this matter to further review and assist.
We truly value your feedback, as it helps us identify areas where we can improve both our products and customer service. Once again, we sincerely apologize for the inconvenience, and we thank you for your patience and understanding.
Great customer service from Christian…
Great customer service from Christian Culaba! Very attentive. ! Thank you. My hubby loves the products.
May 15, 2026
Unprompted review
Reply from Shop Joe
Hello Laurie,
Thank you for taking the time to share your kind feedback. We are very pleased to hear about your positive experience with our customer service team, and we will be sure to pass your appreciation along to Christian Culaba for being attentive and helpful.
We are also glad to know that your husband is enjoying the products. It is always rewarding to hear that our customers are satisfied with both our service and our products.
Thank you again for your support and for choosing us. We truly appreciate your feedback.
I requested a part list of the sunjoe…
I requested a part list of the sunjoe power washer and the only thing I received was the outer parts such as hose and accessories. I wanted parts that for the motor where the leak is located. I was told that my best option was to buy a new because they don’t have those parts nor did they suggest a pace I could order the part or get the washer repaired.
April 25, 2026
Reply from Shop Joe
Hello Jimmy,
Thank you for your feedback and for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced while trying to obtain the parts information for your Sun Joe pressure washer. Please know that this is not the level of service we aim to provide to our customers.
We have reviewed your concern, and one of our team members attempted to contact you yesterday and also sent a follow-up email regarding this matter. At your convenience, please respond to the email or reach back out to us at help@shopjoe.com and kindly refer to Percy, who will be assisting you further.
Once again, we truly apologize for your experience, and we greatly value your feedback as it helps us continue improving both our products and customer support services.
Products are easy to use
Products are easy to use, and I love the rechargeable battery; registering your product is easy with customer service.
February 24, 2026
Reply from Shop Joe
Hello Elaine,
Thank you for sharing your positive feedback. We’re delighted to hear that you find the products easy to use and that you’re enjoying the convenience of the rechargeable battery.
We’re also glad to know that the product registration process with our customer service team was smooth and straightforward. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
The Customer Service Reps at Shop Joe
The Customer Service Reps at Shop Joe, Zyrah and Perci were very helpful in getting my PP+1 warranty registered since I was not able to register it myself online.
April 24, 2026
Reply from Shop Joe
Hello James,
Thank you for taking the time to share your experience. We’re delighted to hear that Zyrah and Perci were able to assist you with registering your warranty when you encountered difficulties with the online process. Providing reliable and personalized customer support is very important to us, and we’re glad our team was able to make the process smooth and hassle-free for you.
Your kind words and recognition mean a great deal to us, and we will be sure to share your feedback with Zyrah and Perci. Thank you again for choosing Shop Joe, and please don’t hesitate to reach out if there is ever anything else we can assist you with in the future.
Reply from Shop Joe
Hello John,
Thank you for taking the time to share your feedback. We sincerely appreciate your patience regarding the defective part, and we’re pleased to hear that the issue was resolved with a quick turnaround. Providing timely and efficient support is very important to us, and we’re glad our team was able to assist you promptly.
Your satisfaction means a great deal to us, and we truly value the opportunity to provide you with a positive service experience. Thank you again for your support and for choosing Shop Joe.
Rep was extremely helpful
Rep was extremely helpful. Replaced damaged item and didn't require me to send the broken one back.
April 24, 2026
Reply from Shop Joe
Hello Mayer,
Thank you for your feedback! We’re very pleased to hear that our representative was able to assist you promptly and provide a resolution that met your needs. We always strive to make the process as smooth and hassle-free as possible, and we’re glad the replacement was handled without requiring you to return the damaged item.
Your satisfaction is important to us, and we truly appreciate you taking the time to share your experience.
The Customer Service rep was very…
The Customer Service rep was very informative, helpful and knowledgeable.
Unfortunately, Sunjoe or Snowjoe as a company is very irresponsible to their customers in not providing replacement parts needed by consumers for their products. Your management is terrible.
April 24, 2026
Reply from Shop Joe
Hello Rick,
Thank you for taking the time to share your feedback. We’re glad to hear that our customer service representative was informative, helpful, and knowledgeable during your interaction.
However, we sincerely apologize for your frustration regarding the availability of replacement parts. This is not the level of service or support we aim to provide. We understand how important it is for customers to be able to maintain and repair their products, and we regret any inconvenience caused by the difficulty in obtaining the parts you needed.
Please be assured that your comments regarding parts availability and overall service have been shared with the appropriate teams for review and improvement. We value your feedback, as it helps us identify areas where we can do better for our customers.
Once again, we apologize for the frustration this has caused and appreciate you taking the time to share your experience.
I am waiting for a hose and a gun
I am waiting for a hose and a gun. They were out of stock. Please send ASAP.
April 24, 2026
Reply from Shop Joe
Hello Barry,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and delay, as this is not the level of service we aim to provide.
Upon checking, we did receive your call last April regarding this concern, and unfortunately the hose and gun are currently out of stock. Please rest assured that your email has been registered for an in-stock alert, and you will be notified immediately once the parts become available again.
We truly appreciate your patience and understanding in this matter. Your feedback is also very valuable to us as it helps improve our parts availability and overall customer service experience.
If there was zero stars
If there was zero stars, I would’ve gave them that. I bought one of their most expensive pressure washers a few years back and has been replaced every spring. I had one that they replaced that went two or three years before it did the same thing would not power up I called them up and they suggested that I’d buy a new one. Do not buy anything from these people. Their parts are proprietary to their product. You can’t get regular parts for their products buyer beware.
April 24, 2026
Reply from Shop Joe
Hello Peter,
Thank you for bringing this matter to our attention. We sincerely apologize for the experience you’ve had, as this is not the level of service or product support we aim to provide.
Upon checking, we are unable to proceed with a replacement as the unit is already beyond the warranty period. We understand your frustration regarding the recurring issues and your concerns about parts availability.
We truly value your feedback, as it helps us identify areas for improvement in product quality, parts availability, and overall customer service. Your comments will be shared with the appropriate team for further review.
Once again, we sincerely apologize for the inconvenience this situation has caused and appreciate you taking the time to share your experience.
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