SNOWLEADER Reviews 

Mega delayed parcel, ordered on a trip with fastest delivery 1-2 days. Came after 5 days and i already left to whistler. Had to buy things from local stores last day and added a lot of stress. Wrote to customer service to cancel after 3 days and the order wasn’t packed but didn’t answer in over 24h and came back 10 mins after status was changed that the order was packed saying it was to late to cancel. Let’s see if i manage to return it and get a refund. Hopefully…

i sent 2 email wanted to change my order , its been 5 days , no reply, nothing .

This was my first time using Snowlesder, the whole experience was just like using Amazon if not better….. efficient, prompt, well priced, friendly service.

Order was missing over £300 worth of items. Zero response on email to my complaint. Managed to get through to an agent via chat who promised to follow up, no response

For the snowleader.ch (Swiss business) of this brand:

You can't publish a price on your website, let the order go through, and then cancel it five days later because you claim the price was incorrect. You can't treat your customers like that! Here's the history for the "Black Diamond M Recon Stretch Pants Black" and the current situation:

1. I bought the pants for CHF 253 (CHF 209 with a discount) on November 7th (order #6100381302). I received the pants, tried them on, and as is often the case, they were too big. So, I requested a simple exchange; this is not your usual practice (which is completely absurd for an online shop), and therefore you forced me to return them (without an exchange) with the full refund taking 14 days, which is far too long. So...

2. I returned the pants and at the same time, on November 12th, I bought a new pair (order #6100381999). The new price was 89.90. The return cost me 4 CHF, so no big deal, but the idea of ​​getting the pants at a better price was nice.

3. 5 days later, November 17th, you informed me that you canceled my order due to an error on your part. I then checked the price of the pants (November 17th) and you wanted to charge me 332.90 CHF!

It's crazy what happened, and a reputable retailer doesn't do this. I've never had such a bad experience. I of course complained, and as of today (December 2) I have had no reply from you. No "This is our fault and we'll make it up to you!" - Just silence and a clear indication that you are a bunch of amateurs who have no idea how to run an online business properly.

Shame on you. You have lost a customer forever and anyone reading this review should be warned...

I bought a very expensive avalanche backpack, and one week later it was discounted by an additional 10%. I wrote to them asking if they could give me a partial refund for the price difference, but they told me I would need to send the backpack from Slovenia to France, which is not worth it.

I ordered a bundle with a snowboard and bindings. Delivery took 2 working days from France to Romania. The order just arrived and I am so happy with everything! Can't wait for the season to start!

Good customer service, speed delivery and solid prices

nice e-shop good discounts and variety of products

Parcel not delivered as confirmed by courier company twice now and I have sent these emails to snowleader as proof to get my order refunded which they are still refusing to do. This company are an absolute disgrace. Avoid at all costs

Ordered a snowboard and was given a date by Evri, only to receive an update on the day saying Evri couldn't deliver but would try again, the next update was the following day saying the parcel is being returned to sender. After speaking with customer service at snowleader they basically said nothing can be done, sorry.

I still want the snowboard but have no idea if i were to order again if it would even arrive. I know this is most likely an Evri problem, but snowleader should really use a different company or offer an alternative as most of the negative reviews relate to delivery issues.

Parfait, conforme à la description

I cant fault the product - it is exactly as advertised - and top quality, But this feedback is about SL. The entire delivery process was lumpy. At no time was the information accurate, and the emails updating the delays were just cut and pasted. At one point I actually thought the site was a scam as the customer service was so poor. I had actually written off my money, but thought I would call the customer service number. When I phoned the UK store (in France!) it cost me £7.50 in call charges to complain! The backpack arrived today - but I am affraid due to the poor delivery and customer experience I will not be using SL again.

I bougth a pair of skies 500 EUR in august 26. 2025 at snowleader.dk / snowleader.com. Payment was drawn at the same time. Unfortunaly the skies has not been delilvered and every time I contact snowleader customerservice on email or phone they keep saying they are investigating the case. In oktober 13. 2025 I again contacted the customer service and the same answer is the same and with no possibilty of get my money in a refund. In regard to Trustpilot and this text snowleader will probably be very kind in thier answer but on thier own contract they describe a situation like this will take up to 30 days and thier kindness is not usefull when they are not able to deliver. As a coming buyer of any skiequipment you should reconsider this company as a supplier cause you might end up with nothing. Please share this message on different plantforms so Snowleader.dk /Snowleader.com doesnt steal more money from customers.

The answer below is the same i have giving for 50 days. But absolutely nothing is happening.

I ordered a kneebrace and it was delivered in 2 days in france

I am very disappointed with your handling of this return as I am yet to receive a refund after having returned a product coming up to 3 weeks ago.

I purchased a pair of Snow boots on 6th Sept and returned it on 11 Sept, which was marked as 'return accepted' on your website. I followed your instructions to drop off the pracel with Evri, and Evri confirmed receiving the parcel on 11th Sept. My duty as a consumer is done as I have returned it as requested. I should receive a refund as stated in your terms and conditions.

Evri was contracted by you to carry out the delivery, and if they have failed to do so, it is up to Snowleader to reclaim any losses from them. I have not been given a choice of how/ which courier to use but simply followed your instructions for returning the product. It is unreasonable for me to wait till you receive any compensation from Evri, as it is an agreement between you and Evri, and I am not involved with that agreement.

I contacted you on 19th September and again in the week of 22nd through your website chat explaining the above. You still refuse to refund me even though it is your responsibility now to find out from Evri where the parcel is and to claim any compensation from them. I should not have to wait for an outcome as stated on your website under my account, the refund has been accepted already. Your terms and conditions also state you will process my refund as quickly as possible, which is not the case here. You have withheld my refund for reasons I am not party to.