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SnowTrex DE Reviews 918

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TrustScore 4.5 out of 5

4.3

Ski Holidays
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Company details

  1. Ski Holidays
  2. Tour Agency

Written by the company

SnowTrex-Reisen zeichnen sich durch Einfachheit und Klarheit aus und kommen dem Kundenwunsch nach Individualität und Service entgegen. Unsere Rundum-Pakete beinhalten die Unterkunft und den Skipass, unterschiedliche Extras wie Skikurse und Leihmaterial sind hinzubuchbar. Bei der Unterbringung stehen in den meisten Orten mehrere Häuser und Kategorien zur Wahl, die eine breite Zielgruppe ansprechen. Bedarfsgerecht zugeschnittene Reisekategorien, wie etwa Familien-, Wellness- oder Luxusreisen ermöglichen es, für jeden Kundenwunsch das passende Angebot zu finden. SnowTrex - Individualität und Service!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

918 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Massive issues at Hotel Rebstock…

Massive issues at Hotel Rebstock (Meiringen). No cleaning, unsafe ski room, deceptive payment practices. SnowTrex is ignoring my emails for 14 days despite photos and proof. Very disappointed for a loyal customer.

February 11, 2026
Unprompted review
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Reply from SnowTrex DE

Dear Mr Sharifian, thank you very much for your feedback. We are very sorry that your trip was such a disappointing experience for you.
Unfortunately, we have not yet received your written complaint, as it was sent to the wrong address. However, we have now resolved this issue and will contact you personally with a solution as soon as possible.
Thank you very much for your patience.
Kind regards,
Your SnowTrex team

Rated 1 out of 5 stars

Better be careful with booking for more than one person.

Be careful with booking for more than one family! We booked for two families and we had a massive problem with the communication because one of the family had to cancel their trip.
Despite the fact that my friend and his son could not participate in the trip, he was still the party leader and it was all associated with the return of money, making decisions about leaving, extra service at the resort, etc, all had to be accepted by him. Even though the entire trip was paid by my debit card, he still had to accept a refund for me. It was impossible to change the booking without him remaining in it. Be careful to reserve for more people because with any change, the party leader must remain the same, even if he is dead…Complete nonsense. When I asked why this is so, I was answered that it is a German company and they know that it should not be so, but Germans are like that. Well done. I’m leaving for a holiday with my family, my friend stays at home but he still needs to answer phone calls, replay on messages, emails etc. Why they can’t just cancel the whole booking for all, return the money on my account and start all over again? Remember, there was one payment done for 5 people from one debit card. You must ask them for an answer because I have non. 🤷‍♂️🤦🏼

February 6, 2022
Unprompted review
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Reply from SnowTrex DE

Dear customer, we are very sorry that you are unhappy about how your booking has been processed so far. Unfortunately, the lead traveller of a booking – which is our contract partner and responsible for all travellers – cannot be changed. Being the contact person for the booking, any important changes (for example, change of destination/apartment) must be made with the lead traveller's consent. Of course, we are happy to send all necessary travel documents to you as well, and since you are listed as travellers on the booking, our partners in the resort are able to redeem your vouchers. In these cases, we recommend bringing the booking confirmation with you, where all travellers are listed. We wish you a nice ski holiday, and are at your disposal for any further enquiries. Kind regards, your SnowTrex team.

Rated 1 out of 5 stars

SNOWTREX: COVID-19 related reimbursement

After many years of booking with Snowtrex, I have decided that this is the last ski vacation that I will book with them. Although I understand their situation, they need to understand the clients situation as well. I asked for a refund after the slopes were closed by the government, flights cancelled and borders closed and I got several replies with the amount that they will reimburse changing and reducing with each email and the reasons also changing with each email. This is a reflection of utter unprofessionalism that I have ever encountered. At least stick to one story and do not tell me with each email that you miscalculated. I would like to have my FULL refund. I am looking for impacted clients willing to do a "Massklage"

September 24, 2020
Unprompted review
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Reply from SnowTrex DE

Dear customer,
thank you very much for your feedback. We are sorry to hear that you are dissatisfied. We kindly ask you to reply to our previous e-mails in order to clarify this matter quickly. Thank you very much.

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