Snuggy Hoods Ltd Reviews 

4,927
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I cannot thank Snuggy hoods for reacting so quickly as I needed the rug urgently.. literally ordered at lunchtime today and on its way to be delivered tomorrow .. it needed extras sewing on as well... See more

Rated 5 out of 5 stars

I have several snuggy hoods rugs for my horse with sweet itch, these are the only rugs that have ever given her any relief (over 30 years). She still rubs and scratches on things but does not do the s... See more

Rated 5 out of 5 stars

I’ve been really impressed by the Snuggy Hoods on my friend’s horses she has quite a few, so I thought I’d give them a go as my grey was getting really unhappy about all the flies on him! Ordering was... See more

Rated 5 out of 5 stars

Having ordered the bug body in the blue to match the two headless hoods I already owned, Snuggy Hoods very kindly sent me the full bug rug they had on stock at no extra cost (due to having a delay in... See more

Company details

  1. Horseback Riding Service
  2. Pet Store
  3. Saddlery

Information provided by various external sources

Proud to be by By Royal Appointment to HRH The Queen.


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4.8

Excellent

TrustScore 5 out of 5

5K reviews

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4.8

All reviews

(4,927)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Having ordered the bug body in the blue to match the two headless hoods I already owned, Snuggy Hoods very kindly sent me the full bug rug they had on stock at no extra cost (due to having a delay in sourcing more of the blue material to make one to order). Absolutely could not fault this service, I received the item the next day in a lovely package. Would not hesitate to recommend.

July 9, 2023
Rated 5 out of 5 stars

I love snuggly hoods and rugs

I love your snuggly hoods and rugs for my girl they fit so well and easy to size:)
My girl gets bitten a lot from flies, midgies and mosquitoes under her belly and I love how that protects her.
Love love your product highly recommend to my friends

July 5, 2023
Rated 5 out of 5 stars

The most helpful company to deal with

The most helpful company to deal with, customer service is amazing. Always at the end of the phone to answer any questions. They were extremely helpful checking the fit of my rugs via photos and accepted them back and swapped them for a different size without any quibble at all. I brought the wrong colour in the sale and they swapped it for me even after the sale had ended. You get what you pay for and snuggy hood products are the best! After sales are also fantastic.

July 6, 2023
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Reply from Snuggy Hoods Ltd

Thanks you !! :)

Rated 5 out of 5 stars

I really like this product but could be…

I really like this product but could be a little more rugged. It costs a lot of money to have it easily rip. It does help though with protecting my horse from itching.

June 3, 2023
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Reply from Snuggy Hoods Ltd

Thanks so much for your review :)

Do please remember that we can supply spare patching at any time PLUS we do offer an in-house repair service .. just get straight in touch for more info,

Unfortunately we cannot guarantee against damage but the fabric is incredibly easy to repair unlike a mesh or turn out type rug.

Hoping this helps.

Snuggy Hoods

Rated 1 out of 5 stars

Not worth the money!

The rug was stated that they won’t get over heated in, however once I brought my horse in yesterday she came in dripping in sweat and the sun wasn’t even shining.
Also the purpose of the job is to stop the bugs however they’re still irritating my horse massively with the rug on.
Over all not very impressed as it was a very expensive rug!

June 27, 2023
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Reply from Snuggy Hoods Ltd

I am sorry to read your review Erin.

It is definitely not common or normal for a horse to overheat in these summer hoods and rugs, hence them being sold and recommended for decades - both here in the UK and overseas (as you will see from thousands of other reviews).

You may find the animal a little warmer over the first couple of days - but he/she should definitely NOT be dripping in sweat. If this is the reaction you have encountered, I would definitely suggest that the rug is not suitable for her. I am really sorry if this is the case. It is incredibly rare.

Unfortunately we cannot guarantee suitability for each and everyone (as with any product), but normally after a couple of days use, the horse will start to shed coat - which you will find in the belly cover as described on the site. This is the horse adapting to the new blanket.

I am very surprised to hear that she is still being irritated by the bugs though? They are unable to get to the skin with this blanket on?? It is physically impossible for them to get through or under the blanket so long as the fit is tight enough. I wonder if it may be too loose - allowing them inside the blanket?

If you would like any more help and/or advice, please do contact us directly by email - sales@snuggyhoods.com or by calling us on 01225 783399.

If you have decided not to use the rug again, I would definitely recommend you selling it second hand. You will definitely achieve what you paid for it during out sale so will not be out of pocket. If you would like any help or advice with this, please let us know.

Best wishes

Snuggy Hoods

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