Snugpak Reviews 22

I own a Stratosphere, a sleeping bag, a sleeping bag sheet and a Snugpak Responsepak, which is a buttpack that doubles as a molle pouch.

In 2024 I went to Scotland for a solo 2 weeks, wild camping trip. I had the tent and the sleeping bag with me.

Sleeping in a fjord near Stonehaven (Dunnotar Castle ruins) it happened to rain around 4 am (it was November).

I was somewhat disappointed to discover that I had some humidity on my feet, despite being inside the waterproof tent.

Well, the next day I sent an email to Snugpak and they asked me only one question: where are you? Not where I was from, but where I was at the moment.

I told them I was in Scotland.
They told me: send us the tent and give use an address to receive the new one.

In 2 days I had the new tent, and I was pleasantly surprised to find that in in the package there was the responsepak. Beautifully made, amazing zippers and stitches.

Yes, the tent and the bag are still serving me well. I used the responsepak to make a medikit / grab bag for emergencies to keep in the car. But last march some “not so nice people” stole it. I bought it back the same week.

I am a very bad buyer, in the sense that I don’t fall for marketing. There are only less than five brands that I could trust, and Snugpak is one of them.

WARNING; SUBSTANDARD CLOTHING! Paid £20 for two pairs of merino wool socks. That's expensive. This company has gone downhill badly. The quality is extremely poor. They are falling apart (heels are coming apart from socks) and have holes after less than 2 years (of only light Winter wear). Never took them hiking, climbing, camping etc. No hard wear/use. Never been in boots. Always washed at 30.c, gentle cycle, with special wool wash. Still, they are coming apart. I have plenty of socks that cost nothing and are nearly 15 years old, with NO HOLES. Will never buy from them again.

A friend blessed me with his old Snugpak Antarctica. Another friend borrowed it few weeks ago when we went on a trip together. Unfortunately a piece of cloth got stuck in the zipper and after we got it out the zipper was damaged. I sent Snugpak an e-mail and got a very friendly response and they are helping me to get the specific zipper. This is the kind of service where a company does something extra for a customer which I appreciate a lot. Thanks Snugpak! Edit: just received it. See photo. I'm very happy with this service.

Bought a kitmonster 120 and after only 3 uses the side seem has burst open. Snugpak where not interested as it was out of warranty so I now have a bag that will be going in the bin.I wouldn’t recommend this company and won’t be using them again.

I recently broke a pole on my stratosphere bivvy (my fault not he kit). The customer services team have been amazing searching for replacement poles and constantly updated me by email. So impressed.

Zip failed a couple of weeks out of the 12 month warranty on my softie expansion 5. Now I'm left with a useless bag and no recourse

Got a snugpak sleeping bag true enough it’s nice and small but so is the heat it provides. Apparently does -2 comfortably…. I’m currently using it in core all the nights are about 10 or 11 degrees and I’m still having to get fully dressed inside the sleeping bag with multiple layers and I’m still cold. If you did -2 with these sleeping bags prepare to die it’s that simple. Waste of money just carry full size stuff that actually works instead of this novelty small crap.

One of my very favourite outdoors kit brands and much of it apparently UK made or sourced. Have used the brand over many decades including the military lines kit and plain outdoors intended hiking and camping lines. Their blankets, jackets, hammocks especially are outstanding.

I've used snugpak equipment whilst in the military and in civilian search and rescue units.
I have found the quality of snugpak to be going downhill.
I can't trust the quality anymore it's too hit and miss.
We bought kit monster 65 deployment bags for rope rescue equipment and they are falling apart after 2 years which makes me worry about the build quality of their other kit.

I have bought two Snugpak items, at the time of writing, through a suppliers.
Both items have been sound and functioned very well and am very pleased with them (Softie 15 sleeping bag and Bergen) The bag has performed very well indeed and the rucksack has as well, although I feel that it should have an adjustable back system. It fitted me well however.....

Have since bought other items (Stratosphere and Ionosphere and Pakboxes of various sizes) and all has been equally fine, and all performed exactly as I would hope and expect.

Snugpak is very unpredictable when it comes to quality.
Out of about 15-20 purchases I have made many are of great craftsmanship with quality in the details. But unfortunately just as many are of poor quality with loose stitching, ripped seams, and loose seam-tape. I keep buying Snugpak because I like their functionality and design. I inspect and repair the products myself before I use them. But due to the common quality issues I would never buy any vital piece of kit from Snugpak, like a tent for example. It's just too great of a risk that it would fail in the field, when I have no resources to fix it.

I had an issue with an item from Snugpak. They were very dismissive. Now I have a product that I cannot use unless I am prepared to spend a third of the RRP of the product to buy a set of new poles, because a 1 cm part of one of the poles split when first using the tent. I had hoped because it was new, they would replace that one section. But no, I will now have to spend £90.00 on buying a complete new set. Which I am loathed to do, if the quality of the product, has shown how poor it is.

I contacted Snugpak and advised them that the item was a gift and that I did not have proof of purchase. Sadly my Father In Law is no longer alive. I did send a photo clearly showing that the damaged pole was clearly new and showed a 5mm fracture/crack in one section of the grey to grey pole. And the fact that because of the issue, that I have to purchase 27 new sections. Which seems disproportionate to the extreme for £90.00 a third of the RRP of the tent is extortionate.

Sent them all the information I had. Snugpak could not replace part. AS THEY DO NOT CARRY ANY SPARES. Beware if you purchase from them, because if it breaks, you may find the warranty is worthless, because of the no spares policy.

Just wild camped the South Downs way in the jungle hammock and loved it my advice is change the carabiners for light ones and invest in the under blanket a very comfortable sleep

I attempted to buy an item three times from them. Twice via the website and once over a telephone call.
All three attempts failed.
I think there are some serious issues processing payments.
This chaos has cost me more than two hours this morning and is still ongoing.

Got my sleeping bag sent out to Madrid with Snugpak.
Arrived to me quickly and no hassles!

Love the bag, quality and look forward to many nights sleep in it!

Over the last few years I have made several purchases from Snugpak. I have to say this company leads the way in customer service and product quality. I cannot fault one single aspect over 7/8 purchases I have made. From the Snugpak 100ltr Bergen down to a face mask I had bought the quality and service has been first class. This is a brand I believe in and would recommend as anyone’s first port of call in purchasing outdoor equipment.

I have been using Snugpak gear for 3 years. In all that time I have only ever had 1 issue.
Which I took to Snugpak and they dealt with immediately and have since released a Generation 2 version of the product in question.
I have a number of their products use them all year round in all weathers and never had an issue besides. Great gear with a good percentage of their products being made right here in the UK.
They keep on growing and will no doubt continue to do.
Gear 5*
Service 5*
Communication 5*
Value 5*

I bought a snugpak 'softie' antarctica sleeping bag in 2019. It was supposed to have a comfort rating of minus 20 degrees centigrade. I took it to Iceland in September 2019 and the temperature in Iceland in September 2019 never fell below plus 2 - 3 degrees centigrade in the parts of Iceland I visited. Even though I was wearing several layers of merino wool each night and I had plenty of layers underneath me - (and I was in a van with a thick mat underneath me) I was still cold at times in this bag. Snugpak have mislead the public and produced a substandard product. I couldn't take the sleeping bag back because I had used it. I tried contacting Snugpak to complain but I couldn't because their website didn't accept the email form I filled out. Also the Snugpak cookie policy should be stopped. Please avoid buying from this company.

Spot on in every aspect. Very impressed.

Having bought many Snugpak items over several years, I was disappointed to have a failure on a pack.

Cutting a long story short, it was a complex warranty claim, and I am sure many companies would have "wriggled out of the issue". However I have to say Snugpak handled it extremely fairly and have restored my faith in companies "doing the right thing".

I have since purchased other items, so I hope other companies will take note of the benefits of a good service.