So Divine Reviews 161

TrustScore 3.5 out of 5

3.6

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Rated 2 out of 5 stars

Expected great things from this little bullet, but it disappointed. It crept up to 2 stars because it is quiet, which makes it discreet and doesn’t distract with loud noise. But, poor performer, despi... See more

Company replied

Rated 4 out of 5 stars

Had some trouble with one product - my only negative is that the instructions about batteries could be clearer. BUT customer services were amazing and friendly, and quickly sorted the issue. The produ... See more

Rated 5 out of 5 stars

Really lovely smell (fresh strawberries) and taste (sweet and tart artificial strawberry). No sting, burn or irritation to penis or vagina. Rehydrates really nicely. Does get sticky if not rehydrated.... See more

Rated 5 out of 5 stars

From ordering to delivery I couldn't fault anything, very reliable arrived in under a week and in a discreet cardboard box. Brilliant idea especially having 18 ad 21 year old daughter's in the house.... See more

Company replied

Company details

  1. Sex Toy Store

Written by the company

There’s a new sexual revolution taking place… and we’re loving it! The dusty days when sex toys were bought in secret, kept hidden and, shhhh, never mentioned have been consigned to the past. It’s time to play! Here at So Divine we’re celebrating the arrival of a brighter future in which everyone can enjoy the pleasure of high-quality, satisfying sex toys.


Contact info

3.6

Average

TrustScore 3.5 out of 5

161 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Well I was interesting in something and…

Well I was interesting in something and i saw that it had a discount price so I purchased it. I noticed that the order was through an eBay partner (maybe since I am not a UK resident). But apart from the fact that I had no info on the delivery status everything was ok and the item was delivered. I am pleased with the site and I recommend purchaces from that Site

February 15, 2020
Unprompted review
Rated 1 out of 5 stars

£8 for an item with only 1 time use

£8 for an item with only 1 time use. Even scams allow more use from their rubbish.

December 20, 2019
Unprompted review
So Divine logo

Reply from So Divine

Hi there,

We are very sorry to hear that you were unsatisfied with the product you purchased.

The £3.99 vibrating ring is only a 1 time use item with "30 minutes of fun". This is stated clearly on the packaging and website description so customers are aware of this before purchasing the product.

If your product has been unopened you can return this to us and we would be happy to refund you for your order.

Kind regards,

So Divine Customer Care

Rated 5 out of 5 stars

Good

Good product and service.

July 26, 2019
Unprompted review
Rated 1 out of 5 stars

Feels like a scam

Feels like a scam. Looked at their website once and started getting emails with invoices and emails saying they'd charged me!! Do NOT use them!

April 29, 2019
Unprompted review
So Divine logo

Reply from So Divine

Hi Hannah,

We are terribly sorry to hear what has happened. We can assure you that our website is not a scam and have never had an incident where a customer has been sent an invoice without placing an order on our website. We've looked into your case and no money was charged to your account. It appears that there may have been a glitch on our invoice system which we are terribly sorry for and will be continuing to investigate to prevent anything like this from happening. If you ever wish to purchase from us in the future we will add a complimentary product in order to compensate.

Once again, we're sorry for any inconvenience caused.

Kind regards,

Melissa
So Divine Customer Care

Rated 5 out of 5 stars

Beautiful piece

Beautiful piece. Lovely feel. Fast shipping! ❤️

April 19, 2019
Unprompted review
So Divine logo

Reply from So Divine

Hi Dave,

Thank you for all of your positive comments!

If you need assistance with anything else let us know.

Kind regards,

Melissa
So Divine Customer Care

Rated 5 out of 5 stars

I had trouble with an old charger

I had trouble with an old charger, So Divine were fantastic in helping provide me with another. They also suggested I buy an updated producted and they’d shipped the charger for free. Really grateful and thankful for their advice and service. Ali x

March 12, 2019
Unprompted review
So Divine logo

Reply from So Divine

Hi Ali,

Thank you for taking the time to leave us a review! It's great to hear that you had a positive service experience with us.

If you need any further assistance with anything else, please do not hesitate to contact us.

Kind regards,

Melissa
So Divine Customer Care

Rated 5 out of 5 stars

Happy buyer

Easy transaction
Quick delivery
Product of good quality.
Would recommend to friends.

December 13, 2018
Unprompted review
So Divine logo

Reply from So Divine

Hi Phil,

Thank you for your lovely comments, we're glad you had a positive experience purchasing from us.

Kind regards,

Melissa
So Divine Customer Care

Rated 5 out of 5 stars

Great product my wife is recommending…

Great product my wife is recommending this toy.

November 20, 2018
Unprompted review
So Divine logo

Reply from So Divine

Hi there,

Thank you for purchasing our 'Let's Go Crazy' Rabbit Vibrator, it's great to hear such positive feedback.

If you need any further assistance, please don't hesitate to contact us.

Kind regards,

Melissa
So Divine Customer Care

Rated 1 out of 5 stars

Still haven't received my order which…

Still haven't received my order which was placed over 2 weeks ago

October 4, 2018
Unprompted review
So Divine logo

Reply from So Divine

Hi there,

Thank you for getting in touch.

We are very sorry to hear that you have not received your parcel yet. Please email: hello@so-divine.com with your order number so we can investigate what has happened and schedule a new delivery for you asap.

We're sorry for any inconvenience that this has caused.

Kind regards,

Melissa
So Divine Customer Care

Rated 1 out of 5 stars

I am not happy with the product and…

I am not happy with the product and they are refusing a return.

August 28, 2018
Unprompted review
So Divine logo

Reply from So Divine

Hi Jenny,

We are very sorry to hear about this and that you are not happy with your purchase. We always accept returns from unhappy customers and offer free replacements to all customers who may have purchased a faulty product. We haven't had any recent emails regarding a faulty product so we are currently unaware of the case you are describing. Please can you tell us your order number and be in touch with: hello@so-divine.com so we can help you out further.

Kind regards,

Melissa
So Divine Customer Care

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