Sobaby 

I have had a very different experience than most people on here. I found the sobaby website and fell in love with some of the products on it. I ordered a few items on my first order ( a skip hop bag, swaddling blanket) and both of my items turned up within a week of ordering them.

Later on in my pregnancy I then found sobaby to be the best priced for the cotbed i wanted to order so i ordered that from them too. They called me within a week of the order and let me know that it was going to be delayed by a week or two as the supplier was out of stock which i did not mind.

I called them about a week later after reading some bad reviews and spoke to a lady who was very re-assuring and who gave me a delivery date of approx 10 days. She called me back about 3 days later to let me know it was back in stock earlier than expected and could be delivered next day!

With both orders i recieved my goods exactly as ordered and recieved emails both times with the courier tracking number. I would certainly have no issue using them again and intend to as they have some of the best prices out there, and a really good range of products.

I bought a douwalker pushchair, carrycots amongst other things totalling over £900 from sobaby - all of the items were delivered when they said they would be and they gace me a really good price too - the items were just what i wanted and they were very helpful when i had some questions on the products - would use again and recommend!

Ordered over the phone on the 18th July nearly £600 of goods and paid in full still waiting for the majority of the products and now not answering phone or emails. I'm heavily pregnant with no pram. I have a carrycot but no wheels to put it on.
Cheers So Baby!!!!! I have just paid another £450 to another company for another pram as I am in desparate need and cannot wait any longer as my due date is iminent!!! This is how lovely this company is when they leave heavily pregnant hormonal women with this mess to sort out when we are supposed to be getting ready for the delivery of our bundle of joy.

DON'T BUY ANYTHING FROM THESE PEOPLE!!!!!!

From a frustrated angry mum to be!!!!!!

Ordered Toy, they debited my bank a/c. 6 weeks later no toy, no communication, no refund. Can't get in touch at all.
Thing is they are still trading online!
AVOID!!

SO WISHED I HAD READ THESE REVIEWS BEFORE I PLACED AN ORDER!!
Ordered a Mutsy dinner tray and guset what?
NO DINNER TRAY.
NO REPLY TO EMAILS.
NO PHONES ANSWERED.
TOOK MY MONEY STRAIGHT AWAY THOUGH.
They are also the same company as BIGIMAGINATION. Selling the same things so STAY AWAY from them too.
Bloody awfull 'company'....if it can be called that.
RUBBISH RUBBISH RUBBISH

Ordered from this company i July they sent me an email on aug 1st to say item was being processed, im still waiting for it to be delivered have sent them several emails to which im still awaiting a reply, have also tried calling them but they never answer the phone, I have now reported them to paypal via the resolution centre so hopefully will get my money back.

Avoid buying from this company!!!

Never again! I never received the goods and customer service is appalling!

I ordered 4 items. Received a call the following day that the colours / patterns I wanted were no longer available, so I agreed for the closest alternative. 3 items were supposed to be sent the same week, my skip hop bag within 2 weeks. 3 weeks later - nothing. I emailed them - nothing. Called 4 times and each time they promised to check the shipment and nobody ever got back to me! I cancelled my order today and they said they refunded my money - fingers crossed I get it in the next few days.

Avoid this company...

having ordered leander cot bed on 29.05.09 got concerned when account info on website continued to state 'processing'. Upon calling was informed that we had missed the order for that month and that there was a 3 week ordering cycle so not to worry. 3 weeks passed still no changes so upon calling was then told that they had to wait for enough orders to fill a pallett before they could get it shipped !!! but that I would NOT have to wait another 3 weeks . 28.07.09 upon checking website - still 'processing'so called again to be told that Leander had closed for a 3 week holiday in July without informing any of their stockists so they had been unable to contact them ???? but rest assured that the order would arrive by 14.08.09 . As I can no longer believe anything they say I cancelled and requested refund . Just have to see if money arrives back in account within the alloted 5 working days !!

I ordered an all grey skip hop changing bag on the 1st june and with no arrival on the 27th I called to be told that they had my details on their list to call because the bag had been discontinued in that colour (when they acctually would have called me is anyones guess) I was offered an alternative bag in the same colour which also was not in stock however they told me that the bag woud arrive the following week and assured that i would recieve it on the 1st July "as you have been waiting so long". When this day came and went I called again on the 3rd to be told that they were expecting delivery in fact on the following week (this week) and then the bag was described as grey and ice!?! Not infact the all grey i wanted. I queried this and setteled on the original bag in a stripped material instead, which I was told was in stock and would be dispatched the same day and i would recieve it yesterday............surprise, surprise NO BAG!! I have just called and asked for full refund which i have been assured (again) will be back in my account by the end of next week. I don't hold out much hope from some of the other reviews.
A TERRIBLE COMPANY, DON'T USE THEM!!!!!

After taking 3 weeks to inform me the item I paid for was no longer in stock this company promised a refund and i am still waiting for it. They don't respond to emails and are impossible to get on the phone

After 1 month I am still waiting for the second half of my order or a refund that was promised to me 2 weeks ago. They do not respond to my emails and there phoes are constantly engaged.

Do not order from this Company unless you want lots of hassle, goods not received and your money taken with no sign of a refund.

I paid for a bag on 14th April, now 5th May and no bag, they dont respond to e-mails other than to say it was out of stock and cant contact by phone, I will wait for 30 day and send a letter for a refund then see what happens,

I ordered on 25 February. After a couple of weeks I tried to email and phone them to pursue delivery, but no answer. Received email on 27 March saying the item was out of stock and I would receive refund, but I have received NOTHING.

I HAVE ALSO EMAILED BBC WATCHDOG LIKE CHRISTOPHER BELOW.

The annoying thing is that their website is STILL up and running. They are still taking money from people. Are they trading insolvently???

You will not receive your goods. Despite emails, phone calls, which never allows you to actually leave a message, I'm now filing a Paypal dispute and contacting Watchdog.
If I don't get a full refund I WILL be taking legal action, without a doubt.

I ordered a phil n teds puschair set but the puschair arrived without all of the accessories. I have emailed lots of times never getting a response and there is no facility to leave a message on their telephone number.
I HAVE SENT AN EMAIL TO WATCHDOG - IF EVERYONE ELSE WHO HAS HAD BAD SERVICE WRITES IN WE MIGHT GET OUR PROBLEMS SORTED!
I wish i too had read the reviews.
NEVER NEVER BUY FROM THIS COMPANY.

Sobaby accepted payment immediately but as yet I have not received my order after 2 weeks. I have been unable to contact via phone and despite receiving an automated e mail that said I would receive a reply within 48 hours have had no e mail response either. I have cancelled my order but again have had no reply. I am concerned the company has ceased trading and am angry they accepted payment.

I placed an order on 16 March for a car seat and toy. To date only the car seat has arrived. Despite sending chaser emails, I am no further forward and have no idea when or if I will ever receive the car toy. I have tried phoning the company but have not even been able to leave a message. Truly regret not having researched the company prior to placing my order. Is this company still in business????

I ordered a Skip Hop nappy change bag on 5 April, as yet I have not received any goods despite numerous emails.
Their phone service is very poor as you are not able to leave a message or speak to any one.
Customer service is non existant.
My money was taken very promptly and I thought this was a genuine company. It just seems to be a front for stealing honest peoples hard earned money.

I only received half of my order after waiting 7 weeks and no packing slip/invoice was included to say what happened to the rest of my order. They dont answer the phone and have a telephone message saying they are not open for a month! So why not shut down the website?
For an internet company, they are lucky to get any business with such terrible customer service. I got an email reply eventually telling me it will be 2-4 weeks more- oh really ? Its appalling that they take the money straight away and don't inform customers when purchases are going to take a long time for delivery.
I would suggest for the sake of a few quid more to order elsewhere as so baby do not deserve the trade. I am very suspicious of the positive reviews on this site- they cant be serious!

I ordered an item on the 17th of March and before it was dispatched I emailed to change my mind about the colour. I got no response but was then told the order had been dispatched. It's now the 14th of April and I've still not received the product, nor has anyone come back to me to tell me what's happening with it. My payment has been taken and I can't get hold of anyone at the company. The phone number has a voice message but you can't leave a message or speak to anyone. I'm really disappointed and understandably quite annoyed.