Soccerscene Reviews 15

Ordered boots for £75. They emailed me the next day and said they were out of stock. The next day they have the same boots, same size for £120. Joke! Lying to customers!

Ordered pair of new footy boots, they were delivered just over 24 hours later in perfect condition - as expected. 0 problems whatsoever. Will use them again. Thank you.

I ordered a pair of purecontrols and they came super quickly. I definetley am going to order from this company. You should order from this company aswell !

Order arrived quickly..unfortunately had to return the item as didn't fit...refund processed immediately. ..excellent service would definitely use again

I ordered a pair of nike shinpads that should come with the sleeves but when they arrived I found only one sleeve in the package. This is the second time this has happened when ordering from soccerscene.
Ive tried sending emails to report the missing items weeks ago now but still havent had a responce.
I wont be ordering again if this is not sorted.

Never received my order and never replied to my emails... do not use!!

Ordered football boots online, dealt with swiftly as expected, then passed onto courier. This is where this company has let itself down, Hermes have stated on tracking that it has been delivered , but has not been recieved. This company has no phone number and did not even recieve an automated response to email and online form sent.i would like to know where my parcel is , this is the second time this courier has done this in just over a week. Although last time courier did eventually deliver two hours after tracking said I recieved and signed for it. Not holding my breath for this one.

I bought a pair of £60 goalie gloves from this store after looking at the reviews which were mixed but because the price was good I thought that I would go ahead and buy them anyway. When opening the package I immediately saw that they were the wrong colour but were in the packaging of the ones I wanted so were obviously swapped. When getting the gloves out I came to to realise they were also a £10 version. Hoping to be able to contact them to get a refund, will definitely never buy from this store again.

I bought my son the Arsenal kit at the beginning of the football season, i chose express delivery and it was here the next day. Thank You Soccer Scene!

This is just sports direct in a different guise,I would not have purchased had I know.stay well clear they were a nightmare to deal with.

My son bought expensive Adidas boots on 26th of July. Was in a tackle where the other players studs hit the laces and the boots fell apart. Company is the worst. Should have read previous reviews about this Company. Buy local, if you have a problem at least you can deal with them face to face. So if you are thinking about buying football boots from this Company make sure you never go in for a tackle. I think you might be better of going out with them on a Saturday night instead.
Lucky for my son, Adidas read posts and are going to sort out new boots.
WELL DONE ADIDAS.

I ordered a pair of white nike superflys on Thursday night and they were delivered to my local store on Saturday and they sent me 4 emails which kept me in touch with my order brilliant service and communication.

Purchased £53 goalie gloves online , they arrived on time with a security tag attached , however the gloves that arrived were not the ones purchased they were a very cheap pair of £5 gloves, nothing like the description on the web.
My next dilemma now is trying to call them , can I find a number, what do you think
Soccer scene/sports direct , you should be ashamed
If you would like to reply to me I would be extremely grateful

Very unhappy customer

The perfect place to buy football boots? Try "Soccerscene", it's like PRODIRECT, just cheaper. Got my biggest recommendation. :)

Well, I may as well start from the beginning.

I purchased a football shirt from SoccerScene (a company under the rancid SportsDirect umbrella), which I decided to take back the next day as it turned out not to be suitable. At the counter I was told that they do not offer refunds, just store credit, to which I reasoned that there was nothing else I would like to buy in the store, so a refund would be more beneficial for me. To my left, the 'store manager' (a dwarf-like, toad of a man with an immediately aggressive attitude) piped up and said "We don't do refunds which we state there..." (at this point he gestured to an incredibly small cardboard panel which, as a user on here has already suggested, one would not notice as you would obscure it while you were standing at the till - especially given the other advertising cards and the like plastered nearby). At this point I again attempted to reason and said "Well, shouldn't someone have told me that when I bought the shirt because I couldn't see that card?" to which the pathetic being of 'management' class said "Nope, we're doing what the government asks us to". I pointed out that most stores give refunds anyway on a 'good will' basis and said to him that what they were doing is not morally correct to which he replied "Well, it is because it's what the government says". To which I replied "That doesn't make it moral, do you know what morality is?" to which he shrugged his shoulders - morality and good will, as we will see later are not things SportsDirect care two hoots about. Upset by this example of a Britain spiralling into decline both morally and economically, I reluctantly took the giftcard (redeemable at any SportsDirect store - joy!) that was offered (a princely sum of £42.99) and held it in my hand. It was a flimsy cardboard giftcard that, to me, metaphorically summed up SportsDirect's attitude towards their customers - we don't think your worth much at all. Just give us your money and piss off with this flimsy giftcard that anyone would quite frankly be embarrassed about giving anyone else as a 'gift'. Looking at it now, I am surprised it hasn't eroded away - like I wish companies like SportsDirect would. Except my giftcard would be replaced with cash that I could actually spend and the many SportsDirect stores nationwide would be replaced by Mike Ashley's blubberous bulk as a wretched reminder of what we should all never become.

Anyway, I took my 'giftcard' (oh, what a gift!) and went home. It was a struggle for me to find one shirt I liked in SoccerScene, but I went down to the store on Carnaby Street the next day (I couldn't bear to be in presence of the repugnant toadman from the Oxford Street store) and had a look around. Not finding anything, which I mentioned to one of the staff members, I was advised to look online where they "would have more stock to choose from". I went back home again and did this and actually found two shirts I quite liked the look of. I went to the checkout area and there was no way to use the giftcard. Checking the terms on the back of the card I saw that these giftcards were NOT redeemable for online purchases. So, I rang into the Carnaby Street store again and asked if they had the shirts I was looking for in stock, which they did not. "Can I get you to order one into the store so I can come in and pick it up and use my giftcard for payment?", I asked, "No," the boy replied, "we can't order stuff into any store. SportsDirect is a bit weird like that." Yes, a bit 'weird' indeed.......

So, I wondered, how am I supposed to purchase that shirt using my giftcard if no store has it in stock? I rang up the Oxford Street store and posed that question. "You can't, you'll just have to buy it online." replied a SoccerScene drone......

By now, obviously, very angry and upset I looked up their customer services number (which was 0844 503 2433) and intended to ask them what they could do about my predicament. The phone rang and an automated voice told me I was 21st in a queue to speak to a customer service advisor (I rang at 3pm, so that call volume seemed high). As has happened to me before, I wondered if I would get to the end of the queue only to be cut off.....regardless, I persevered and, after 15 minutes of waiting, the automated voice announced I was at position 1 in the queue....and then.....click...."Hello?" I said and then the phone went dead. Oh, SportsDirect, I am so glad you did not let me down, so I can write this review and post it to Watchdog also!

In summation, I have no idea why companies like this still exist or are not more heavily regulated. A company should be judged by its customer service, not the times when it has successfully delivered something from a warehouse to the correct address, after all, how difficult is that to achieve? I post things regularly with the minimum of fuss - those 5 star reviews on here should be stricken from record as they are not a valuable attestation of how a company treats its customers. This can only be seen when something goes wrong and the company acts (or is supposed to act) to rectify the situation. That is what makes a 'decent' company and SportsDirect are far, far from being 'decent'.

Mike Ashley and all the other blubberous bulks who work for SportsDirect should hang their heads in shame (though, more likely, they don't give a toss). These are shameful human beings with base moral values and standards who are outwardly contributing towards the decline of decent values (not just in business, but socially also) in Britain.